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~isPartOf:"Journal of retailing and consumer services"
~subject:"E-commerce"
~subject:"Relationship marketing"
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E-commerce
Relationship marketing
Consumer behaviour
772
Konsumentenverhalten
772
Beziehungsmarketing
582
Einzelhandel
325
Retail trade
325
Customer satisfaction
303
Kundenzufriedenheit
303
Brand management
286
Markenführung
286
Dienstleistungsqualität
240
Service quality
240
Brand image
180
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147
Markenartikel
145
Online retailing
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Online-Handel
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Prentice, Catherine
11
Lombart, Cindy
9
Park, Jungkun
7
Hollebeek, Linda D.
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Klaus, Philipp
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Louis, Didier
6
Agag, Gomaa
5
Khan, Imran
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Molinillo, Sebastian
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Mortimer, Gary
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Rana, Nripendra P.
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Fazal-e-Hasan, Syed
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Han, Xiaoyun
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Kuppelwieser, Volker
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Loureiro, Sandra Maria Correia
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Quach, Sara
4
Seger-Guttmann, Tali
4
Söderlund, Magnus
4
Thaichon, Park
4
Abdelmoety, Ziad Hassan
3
Anaya-Sánchez, Rafael
3
Arndt, Aaron D.
3
Bilgihan, Anil
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Cambra-Fierro, Jesús
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Carlson, Jamie
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Cheah, Jun-Hwa
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Dwivedi, Yogesh Kumar
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Elms, Jonathan
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Frasquet Deltoro, Marta
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Gong, Taeshik
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Harun, Ahasan
3
Islam, Jamid Ul
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Japutra, Arnold
3
Karande, Kiran
3
Kumar, Vikas
3
Pantano, Eleonora
3
Park, Eunil
3
Poncin, Ingrid
3
Prybutok, Victor R.
3
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Journal of retailing and consumer services
Journal of business research : JBR
690
Industrial marketing management : the international journal for industrial and high-tech firms
466
SpringerLink / Bücher
311
International journal of hospitality management
285
The journal of services marketing
226
The journal of business & industrial marketing
215
The service industries journal
190
Journal of the Academy of Marketing Science
182
Journal of strategic marketing
176
International journal of electronic customer relationship management : IJECRM
145
Journal of marketing
129
Gabler Edition Wissenschaft
125
International journal of contemporary hospitality management
121
Journal of hospitality marketing & management
121
Journal of travel and tourism marketing
121
European journal of operational research : EJOR
120
Journal of service research : JSR
118
International journal of production economics
114
Journal of retailing
113
Marketing intelligence & planning
113
Tourism management : research, policies, practice
113
Asia Pacific journal of marketing and logistics
112
The journal of product & brand management
112
The journal of brand management : an international journal
110
Journal of service management
107
Cogent business & management
106
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
97
Services marketing quarterly
94
Journal of marketing management : MM
90
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
89
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
88
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
87
Management science : journal of the Institute for Operations Research and the Management Sciences
85
Springer eBook Collection / Business and Economics
85
The international journal of bank marketing : IJBM
85
International journal of production research
84
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
81
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ECONIS (ZBW)
605
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605
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1
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
2
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
3
Content marketing in the social media platform : examining the effect of content creation modes on the payoff of participants
Zhang, Xiaojing
;
Zhang, Yulin
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462164
Saved in:
4
Coupon promotion and inventory strategies of a supplier considering an e-commerce platform's omnichannel coupons
Zhang, Yue
;
Hu, Xiaojian
;
Yao, Gang
;
Xu, Liangcheng
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462174
Saved in:
5
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
6
Hey Google, I trust you! : the consequences of brand anthropomorphism in voice-based artificial intelligence contexts
Patrizi, Michela
;
Šerić, Maja
;
Vernuccio, Maria
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462234
Saved in:
7
The impact of reverse logistics process coordination on third party relationship quality : a moderated mediation model for multichannel retailers in the fashion industry
Haq, Mahin
;
Moazzam, Muhammad
;
Khan, Abdul Salam
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014303379
Saved in:
8
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
9
Customer deviance in retailing : managers' emotional support and employees' affective wellbeing
Mayr, Kathrin
;
Teller, Christoph
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014253513
Saved in:
10
The impact of adopting customization policy and sustainability for improving consumer service in a dual-channel retailing
Chauhan, Ruchi
;
Majumder, Arunava
;
Kumar, Varun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-25
Persistent link: https://www.econbiz.de/10014372646
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