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~isPartOf:"Journal of retailing and consumer services"
~subject:"Kundenzufriedenheit"
~subject:"Vertrauen"
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Search: subject:"Management"
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Kundenzufriedenheit
Vertrauen
Consumer behaviour
772
Konsumentenverhalten
772
Beziehungsmarketing
582
Relationship marketing
582
Einzelhandel
325
Retail trade
325
Customer satisfaction
303
Brand management
286
Markenführung
286
Dienstleistungsqualität
240
Service quality
240
Brand image
180
Markenimage
180
Brand
147
Markenartikel
145
Online retailing
114
Online-Handel
114
Social Web
95
Social web
95
Internet marketing
79
Marketing management
79
Marketingmanagement
79
Online-Marketing
79
Customer service
75
Kundenservice
74
Confidence
70
E-commerce
69
Electronic Commerce
69
Lieferkette
67
Supply chain
67
Emotion
63
Customer integration
61
Kundenintegration
61
Distribution channel
56
Vertriebsweg
56
Viral marketing
54
Virales Marketing
54
Corporate Social Responsibility
49
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Undetermined
281
Free
3
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Article
347
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Article in journal
347
Aufsatz in Zeitschrift
347
Conference paper
1
Konferenzbeitrag
1
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English
347
Author
All
Prentice, Catherine
8
Park, Jungkun
7
Söderlund, Magnus
7
Lombart, Cindy
6
Louis, Didier
5
Park, Eunil
5
Cambra-Fierro, Jesús
4
Khan, Imran
4
Mortimer, Gary
4
Quach, Sara
4
Agag, Gomaa
3
Bilgihan, Anil
3
Fazal-e-Hasan, Syed
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Karande, Kiran
3
Molinillo, Sebastian
3
Paul, Justin
3
Poncin, Ingrid
3
Seger-Guttmann, Tali
3
Thaichon, Park
3
Aguilar-Illescas, Rocío
2
Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Arndt, Aaron D.
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Barari, Mojtaba
2
Borges, Adilson
2
Carlson, Jamie
2
Carpenter, Jason M.
2
Casidy, Riza
2
Casper Ferm, Lars-Erik
2
Castaldo, Sandro
2
Chakraborty, Shibashish
2
Dash, Ganesh
2
Eid, Riyad
2
El-Adly, Mohammed Ismail
2
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Published in...
All
Journal of retailing and consumer services
Journal of business research : JBR
303
International journal of hospitality management
235
The journal of services marketing
161
Industrial marketing management : the international journal for industrial and high-tech firms
149
The service industries journal
118
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
112
Journal of hospitality marketing & management
103
International journal of contemporary hospitality management
96
Journal of travel and tourism marketing
91
Tourism management : research, policies, practice
88
Journal of business ethics : JOBE
79
SpringerLink / Bücher
77
The journal of business & industrial marketing
72
Cogent business & management
71
Asia Pacific journal of marketing and logistics
70
Journal of service research : JSR
68
Service business
66
Journal of service management
65
The TQM journal : the international review of organizational improvement
65
International journal of productivity and quality management : IJPQM
60
Journal of strategic marketing
58
Services marketing quarterly
58
The international journal of bank marketing : IJBM
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
54
Journal of the Academy of Marketing Science
53
European journal of marketing : EJM
52
Psychology & marketing
48
Journal of air transport management
47
International journal of electronic customer relationship management : IJECRM
46
Total quality management & business excellence
45
International journal of services and operations management
44
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
44
International journal of quality and service sciences
42
International journal of production economics
41
Tourism management perspectives : TMP
41
International journal of project management : the journal of The International Project Management Association
39
Journal of Asian finance, economics and business : JAFEB
39
Journal of retailing
39
International journal of electronic marketing and retailing : IJEMR
36
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ECONIS (ZBW)
347
Showing
1
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10
of
347
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date (oldest first)
1
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
2
Hey Google, I trust you! : the consequences of brand anthropomorphism in voice-based artificial intelligence contexts
Patrizi, Michela
;
Šerić, Maja
;
Vernuccio, Maria
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462234
Saved in:
3
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
4
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
5
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
6
Care
management
to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
7
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
8
Effect of community relationship
management
, relationship marketing orientation, customer engagement, and brand trust on brand loyalty : the case of a commercial bank in Thailand
Jedsada Wongsansukcharoen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209572
Saved in:
9
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
10
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
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