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~isPartOf:"Journal of service management"
~isPartOf:"The journal of services marketing"
~subject:"Supplier relationship management"
~subject:"USA"
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Search: subject:"customer relationship management"
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Supplier relationship management
USA
Beziehungsmarketing
331
Relationship marketing
331
Consumer behaviour
171
Konsumentenverhalten
171
Customer satisfaction
148
Kundenzufriedenheit
148
Dienstleistungsqualität
133
Service quality
133
Customer integration
56
Kundenintegration
56
Customer service
45
Kundenservice
45
Dienstleistungssektor
44
Service industry
44
Services
38
Customer experience
36
Dienstleistung
33
Betriebliche Wertschöpfung
32
Value creation
32
Dienstleistungsmarketing
31
Services marketing
31
Social Web
31
Social web
31
Customer value
26
Kundenwert
26
Brand management
25
Emotion
25
Markenführung
25
Beschwerdemanagement
23
Complaint management
23
United States
22
Confidence
21
Customer engagement
21
Einzelhandel
21
Lieferantenmanagement
21
Retail trade
21
Vertrauen
21
Loyalty
18
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Undetermined
20
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Article
42
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Article in journal
42
Aufsatz in Zeitschrift
42
Language
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English
42
Author
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Grönroos, Christian
2
Holloway, Betsy Bugg
2
Mattila, Anna S.
2
Zolkiewski, Judy
2
Alexandrov, Aliosha
1
Anaza, Nwamaka A.
1
Balaji, M. S.
1
Birch, Nancy J.
1
Blocker, Christopher P.
1
Brodie, Roderick J.
1
Brooks, John R.
1
Bu, Huimei
1
Burton, Jamie
1
Chan, Paul
1
Chen, Sixing
1
Choi, Beom Joon
1
Dagger, Tracey S.
1
Davey, Janet
1
David, Meredith E.
1
Edvardsson, Bo
1
FitzPatrick, Mary
1
Frow, Pennie
1
Gil Saura, Irene
1
Gomes, Andre
1
Groth, Markus
1
Gruber, Thorsten
1
Gummerus, Johanna
1
Gummesson, Evert
1
Haenlein, Michael
1
Halinen, Aino
1
Hanks, Lydia
1
Hansen, John D.
1
Heinonen, Kristina
1
Hillebrand, Bas
1
Hunter-Jones, Philippa
1
Hur, Jungyun
1
Jaakkola, Elina
1
Jang, Soocheong
1
Jouny-Rivier, Elodie
1
Kang, Doo Syen
1
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Published in...
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Journal of service management
The journal of services marketing
Industrial marketing management : the international journal for industrial and high-tech firms
217
The journal of business & industrial marketing
116
Journal of business research : JBR
94
Journal of business-to-business marketing
39
Journal of the Academy of Marketing Science
35
Journal of marketing
31
Journal of retailing and consumer services
30
International journal of hospitality management
29
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Journal of strategic marketing
25
SpringerLink / Bücher
23
Services marketing quarterly
21
Journal of service research : JSR
18
Gabler Edition Wissenschaft
17
The service industries journal
17
International journal of production economics
16
Springer eBook Collection / Business and Economics
16
Journal of marketing management : MM
13
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
13
Marketing intelligence & planning
12
Service business
12
The journal of personal selling & sales management : JPSSM
12
Journal of personal selling & sales management
11
Psychology & marketing
11
European journal of marketing : EJM
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of procurement management
10
Journal of travel and tourism marketing
10
Marketing theory
10
Neue betriebswirtschaftliche Forschung : Nbf
10
Strategy & leadership : a publication of Strategic Leadership Forum
10
The international journal of logistics management
10
Business horizons
9
Harvard business review : HBR
9
International journal of electronic customer relationship management : IJECRM
9
Journal of business ethics : JOBE
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
9
Journal of marketing channels : ... distribution systems, strategy, and management
9
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
9
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ECONIS (ZBW)
42
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1
The role of reciprocity and reputation in service relationships with arts organisations
Toscani, Giulio
;
Prendergast, Gerard P.
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 800-812
Persistent link: https://www.econbiz.de/10013407601
Saved in:
2
Guest editorial: relationship marketing : past, present and future
Gummerus, Johanna
;
Koskull, Catharina von
;
Kowalkowski, …
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 1-5
Persistent link: https://www.econbiz.de/10011615567
Saved in:
3
Revitalizing relationship marketing
Sheth, Jagdish N.
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 6-10
Persistent link: https://www.econbiz.de/10011615581
Saved in:
4
Relationship marketing : looking backwards towards the future
Payne, Adrian
;
Frow, Pennie
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011615610
Saved in:
5
From relationship marketing to total relationship marketing and beyond
Gummesson, Evert
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 16-19
Persistent link: https://www.econbiz.de/10011615616
Saved in:
6
Enhancing theory development in the domain of relationship marketing : how to avoid the danger of getting stuck in the middle
Brodie, Roderick J.
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 20-23
Persistent link: https://www.econbiz.de/10011615627
Saved in:
7
Why are customers loyal in sharing-economy services? : a relational benefits perspective
Yang, Shuai
;
Song, Yiping
;
Chen, Sixing
;
Xia, Xin
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 48-62
Persistent link: https://www.econbiz.de/10011615648
Saved in:
8
Relationship marketing readiness : theoretical background and measurement directions
Grönroos, Christian
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 218-225
Persistent link: https://www.econbiz.de/10011741198
Saved in:
9
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
10
Innovation as a key to strengthen the effect of relationship benefits on loyalty in retailing
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 131-141
Persistent link: https://www.econbiz.de/10011654602
Saved in:
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