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~isPartOf:"Journal of service management"
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungssektor"
~subject:"Konsumentenverhalten"
~subject:"Services"
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Beziehungsmarketing
Dienstleistungssektor
Konsumentenverhalten
Services
Customer integration
46
Kundenintegration
46
Relationship marketing
26
Betriebliche Wertschöpfung
21
Value creation
21
Dienstleistungsqualität
15
Service quality
15
Consumer behaviour
13
Dienstleistung
12
Co-creation
10
Value co-creation
10
Innovation
9
Service-Dominant Logic
9
Service-dominant logic
9
Service industry
8
Customer satisfaction
7
Customer value
7
Kundenwert
7
Kundenzufriedenheit
7
Dienstleistungsmanagement
6
Gesundheitswesen
6
Health care system
6
Service management
6
Dienstleistungsmarketing
5
Innovation management
5
Innovationsmanagement
5
Service experience
5
Service innovation
5
Services marketing
5
Social Web
5
Social web
5
Business network
4
Co-production
4
Customer participation
4
Marketing theory
4
Marketingtheorie
4
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34
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35
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Edvardsson, Bo
3
Helkkula, Anu
3
Jaakkola, Elina
3
Witell, Lars
3
Bilstein, Nicola
2
McColl-Kennedy, Janet R.
2
Tronvoll, Bård
2
Aarikka-Stenroos, Leena
1
Akaka, Melissa Archpru
1
Akpinar, Ezgi
1
Anderson, Laurel
1
Benoit, Sabine
1
Birgelen, Marcel van
1
Bloemer, Johanna M.
1
Bouquiaux, Lucille
1
Brown, Stephen Walter
1
Buhalis, Dimitrios
1
Caniëls, Marjolein
1
Carù, Antonella
1
Cheung, Lilliemay
1
Christ-Brendemühl, Sonja
1
Cova, Bernard
1
De Gosson de Varennes, Serge
1
Dyck, Stefan
1
Elg, Mattias
1
Engström, Jon
1
Fan, Xiucheng
1
Ferrier, Elizabeth
1
Fischer, Alban
1
Fisk, Raymond P.
1
Fließ, Sabine
1
Fu, Wenhui
1
Gouthro, Mary Beth
1
Grohs, Reinhard
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Gustafsson, Anders
1
Halinen, Aino
1
Hammedi, Wafa
1
Handrich, Matthias
1
Hazée, Simon
1
Heidenreich, Sven
1
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Published in...
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Journal of service management
Journal of business research : JBR
97
Journal of retailing and consumer services
67
Industrial marketing management : the international journal for industrial and high-tech firms
39
The journal of services marketing
39
The service industries journal
25
International journal of hospitality management
24
SpringerLink / Bücher
20
Journal of strategic marketing
19
The journal of business & industrial marketing
19
Journal of service research : JSR
18
Service business
18
Journal of marketing management : MM
16
The journal of product & brand management
16
Customer engagement : contemporary issues and challenges
14
Journal of the Academy of Marketing Science
14
Journal of marketing
13
Technological forecasting & social change : an international journal
13
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
12
International journal of contemporary hospitality management
12
International journal of innovation management
12
Journal of service theory and practice : JSTP
12
Marketing intelligence & planning
12
Tourism management : research, policies, practice
12
Handbook of research on customer engagement
11
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
11
Journal of service research
11
Services marketing quarterly
11
International journal of quality and service sciences
10
International journal of technology marketing : IJTMkt
10
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
European journal of marketing
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Kundenintegration : Forum Dienstleistungsmanagement
9
Research policy : policy, management and economic studies of science, technology and innovation
9
The journal of brand management : an international journal
9
Business horizons
8
International journal of consumer studies
8
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ECONIS (ZBW)
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1
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
2
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
3
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
4
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
5
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
6
Value co-creation through social media : a multistakeholder, communication perspective
Ravazzani, Silvia
;
Hazée, Simon
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 589-600
Persistent link: https://www.econbiz.de/10013325717
Saved in:
7
The role of recommender systems in fostering consumers' long-term platform engagement
Maslowska, Ewa
;
Malthouse, Edward C.
;
Hollebeek, Linda D.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 721-732
Persistent link: https://www.econbiz.de/10013325753
Saved in:
8
The role of staff engagement in facilitating staff-led value co-creation
Merrilees, Bill
;
Miller, Dale
;
Yakimova, Raisa
- In:
Journal of service management
28
(
2017
)
2
,
pp. 250-264
Persistent link: https://www.econbiz.de/10011704036
Saved in:
9
The influence of platform service innovation on value co-creation activities and the network effect
Fu, Wenhui
;
Wang, Qiang
;
Zhao, Xiande
- In:
Journal of service management
28
(
2017
)
2
,
pp. 348-388
Persistent link: https://www.econbiz.de/10011704069
Saved in:
10
The role of customers in co-creating m-services in the O2O model
Hsieh, Jung-Kuei
- In:
Journal of service management
28
(
2017
)
5
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011801808
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