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~isPartOf:"Journal of service management"
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Search: subject_exact:"After-Sales-Management"
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Konsumentenverhalten
Customer service
30
Kundenservice
30
Dienstleistungsqualität
21
Service quality
21
Customer satisfaction
11
Kundenzufriedenheit
11
Dienstleistungssektor
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Robot
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Roboter
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Service industry
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Consumer behaviour
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Dienstleistung
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Services
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Beziehungsmarketing
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Relationship marketing
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Arbeitsverhalten
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Service robots
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Work behaviour
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Emotion
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Service encounter
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Arbeitskräfte
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Arbeitszufriedenheit
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Artificial intelligence
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Beschwerdemanagement
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Complaint management
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Customer integration
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Job satisfaction
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Künstliche Intelligenz
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Einzelhandel
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Human-robot interaction
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Meta-Analyse
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Retail trade
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Bolton, Ruth N.
1
Chase, Richard B.
1
Dasu, Sriram
1
Ding, Xin David
1
Edvardsson, Bo
1
Forman, Andrew M.
1
Groth, Markus
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Gustafsson, Anders
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Huang, Yang
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McColl-Kennedy, Janet R.
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Minbashian, Amirali
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Shapiro, Terri
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Sirianni, Nancy J.
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Söderlund, Magnus
1
Thelen, Shawn
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Tronvoll, Bård
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Tse, David K.
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Verma, Rohit
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Wu, Yu
1
Zhang, Kaixin
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Journal of service management
Journal of retailing and consumer services
43
The journal of services marketing
35
International journal of hospitality management
33
Journal of business research : JBR
24
Psychology & marketing
13
Services marketing quarterly
13
International journal of contemporary hospitality management
11
Journal of hospitality marketing & management
11
Journal of service research
11
Journal of retailing
8
Journal of the Academy of Marketing Science
8
European journal of marketing : EJM
7
International journal of consumer studies
7
Journal of service research : JSR
7
Journal of service theory and practice
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Gabler Edition Wissenschaft
6
International journal of quality and service sciences
6
Service business
6
Ilmenauer Schriften zur Betriebswirtschaftslehre
5
International journal of business and economics
5
Journal of air transport management
5
Journal of marketing theory and practice
5
Journal of travel and tourism marketing
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Cogent business & management
4
European journal of marketing
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of consumer research : JCR ; an interdisciplinary bimonthly
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
Technological forecasting & social change : an international journal
4
The Cornell hospitality quarterly
4
Academy of Management journal : AMJ
3
Asia Pacific journal of marketing and logistics
3
Business horizons
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ECONIS (ZBW)
7
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1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
3
Domestic versus offshore service providers : the impact of cost, time, and quality sacrifices on consumer choice
Forman, Andrew M.
;
Thelen, Shawn
;
Shapiro, Terri
- In:
Journal of service management
26
(
2015
)
4
,
pp. 608-624
Persistent link: https://www.econbiz.de/10011416771
Saved in:
4
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
5
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
6
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
7
Customer experience in online financial services : a study of behavioral intentions for techno-ready market segments
Ding, Xin David
;
Huang, Yang
;
Verma, Rohit
- In:
Journal of service management
22
(
2011
)
3
,
pp. 344-366
Persistent link: https://www.econbiz.de/10009239537
Saved in:
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