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~isPartOf:"Journal of service management"
~subject:"Kundenzufriedenheit"
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Search: "Consumer behaviour"
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Kundenzufriedenheit
Consumer behaviour
104
Konsumentenverhalten
103
Beziehungsmarketing
55
Relationship marketing
55
Customer satisfaction
38
Dienstleistungsqualität
32
Service quality
32
Brand management
13
Customer integration
13
Kundenintegration
13
Markenführung
13
Social Web
12
Social web
12
Dienstleistungssektor
11
Service industry
11
Viral marketing
11
Virales Marketing
11
Emotion
9
Beschwerdemanagement
8
Brand image
8
Complaint management
8
Markenimage
8
Brand
7
Customer experience
7
Customer service
7
Kundenservice
7
Satisfaction
7
Betriebliche Wertschöpfung
6
Customer value
6
Einzelhandel
6
Internet marketing
6
Kundenwert
6
Markenartikel
6
Online retailing
6
Online-Handel
6
Online-Marketing
6
Retail trade
6
Selbstbedienung
6
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6
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38
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English
38
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Aksoy, Lerzan
5
Buoye, Alexander
3
Keiningham, Timothy
3
Bloemer, Johanna M.
2
Cooil, Bruce
2
Hillebrand, Bas
2
Joosten, Herm
2
Lariviere, Bart
2
Malthouse, Edward C.
2
Wirtz, Jochen
2
Wu, Luorong
2
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Aslan, Marjan
1
Batat, Wided
1
Bornemann, Torsten
1
Bouzdine-Chameeva, Tatiana
1
Bradley, Graham L.
1
Brunner, Amelia
1
Burton, Jamie
1
Bustamante, Juan Carlos
1
Christ-Brendemühl, Sonja
1
De Keyser, Arne
1
Durrieu, Francois
1
Edvardsson, Bo
1
El-Manstrly, Dahlia
1
Fisk, Raymond P.
1
Füller, Johann
1
Gazzoli, Gabriel
1
Georgi, Dominik
1
Groth, Markus
1
Gruber, Thorsten
1
Ha, Young
1
Hammedi, Wafa
1
Han, Rachel
1
Hancer, Murat
1
Harris, Lloyd C.
1
Hattula, Stefan
1
He, Zeya
1
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Journal of service management
Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
142
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
84
International journal of contemporary hospitality management
77
Cogent business & management
70
Services marketing quarterly
57
Tourism management : research, policies, practice
54
The service industries journal
49
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service research : JSR
38
Journal of strategic marketing
35
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
Tourism management perspectives : TMP
34
European journal of marketing : EJM
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
The international review of retail, distribution and consumer research
28
International journal of retail and distribution management
27
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
International journal of business information systems : IJBIS
22
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ECONIS (ZBW)
38
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38
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1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
3
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
4
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
5
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
6
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
7
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
8
The enhanced loyalty drivers of customers acquired through referral reward programs
Ramaseshan, B.
;
Wirtz, Jochen
;
Georgi, Dominik
- In:
Journal of service management
28
(
2017
)
4
,
pp. 687-706
Persistent link: https://www.econbiz.de/10011731220
Saved in:
9
Why are Generation Y consumers the most likely to complain and repurchase?
Soares, Raquel Reis
;
Zhang, Ting Ting
;
Proença, João F.
; …
- In:
Journal of service management
28
(
2017
)
3
,
pp. 520-540
Persistent link: https://www.econbiz.de/10011758761
Saved in:
10
Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
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