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~isPartOf:"Journal of service research"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Einkaufsverhalten"
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Service quality
Consumer behaviour
52
Konsumentenverhalten
52
Beziehungsmarketing
30
Relationship marketing
30
Dienstleistungsqualität
25
Customer satisfaction
20
Kundenzufriedenheit
20
Customer service
13
Kundenservice
13
Dienstleistung
8
Dienstleistungssektor
8
Service industry
8
Services
8
Beschwerdemanagement
7
Complaint management
7
Emotion
7
Robot
7
Roboter
7
customer experience
6
Artificial intelligence
5
Künstliche Intelligenz
5
Customer integration
4
Kundenintegration
4
Social Web
4
Social web
4
Arbeitsverhalten
3
Personality psychology
3
Persönlichkeitspsychologie
3
Text
3
Work behaviour
3
anthropomorphism
3
customer journey
3
machine learning
3
service failure
3
service robots
3
text mining
3
transformative service research
3
Aesthetics
2
Brand image
2
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22
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3
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Article
24
Book / Working Paper
1
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
25
Aufsatzsammlung
1
Language
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English
25
Author
All
Lemon, Katherine N.
2
Mattila, Anna S.
2
Ostrom, Amy L.
2
Anderson, Laurel
1
Auh, Seigyoung
1
Azzari, Courtney Nations
1
Bagherzadeh, Ramin
1
Beck, Jonathan M.
1
Becker, Jan U.
1
Bhattarai, Ashok
1
Bolton, Lisa E.
1
Bone, Sterling A.
1
Brach, Simon
1
Brady, Michael K.
1
Böhm, Robert
1
Cabano, Frank G.
1
Choi, Sungwoo
1
De Keyser, Arne
1
DeTienne, Kristen Bell
1
Dechant, Andrea
1
Downey, Hilary
1
Farhang, Maryam
1
Fei, Zhuoying
1
Field, Joy M.
1
Filieri, Raffaele
1
Fotheringham, Darima
1
Gao, Lily
1
Glikson, Ella
1
Go Jefferies, Josephine
1
Grégoire, Yany
1
Gustafsson, Anders
1
Haenel, Christina M.
1
Hall, Matthew J.
1
Hammerschmidt, Maik
1
Hollebeek, Linda D.
1
Holm, Mirjam
1
Huang, Ming-Hui
1
Hyodo, Jamie D.
1
Jörling, Moritz
1
Kamran-Disfani, Omid
1
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Published in...
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Journal of service research
Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
The TQM journal : the international review of organizational improvement
25
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Journal of retailing
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
Marketing intelligence & planning
19
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ECONIS (ZBW)
25
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25
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1
A common identity intervention to improve service quality for consumers experiencing vulnerabilities
Cabano, Frank G.
;
Minton, Elizabeth A.
- In:
Journal of service research
26
(
2023
)
4
,
pp. 597-613
Persistent link: https://www.econbiz.de/10014580337
Saved in:
2
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
3
The mode heuristic in service consumers’ interpretations of online rating distributions
Köcher, Sarah
;
Köcher, Sören
- In:
Journal of service research
24
(
2021
)
4
,
pp. 582-600
Persistent link: https://www.econbiz.de/10012662588
Saved in:
4
Constructive resistance in the frontlines : how frontline employees' resistance to customer incivility affects customer observers
Kamran-Disfani, Omid
;
Bagherzadeh, Ramin
;
Bhattarai, Ashok
- In:
Journal of service research
26
(
2023
)
4
,
pp. 560-577
Persistent link: https://www.econbiz.de/10014580332
Saved in:
5
Service provider to the rescue : how firm recovery of do-it-yourself service failure turns consumers from competitors to satisfied customers
Hall, Matthew J.
;
Hyodo, Jamie D.
- In:
Journal of service research
26
(
2023
)
4
,
pp. 578-596
Persistent link: https://www.econbiz.de/10014580334
Saved in:
6
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
7
Replaced by a robot : service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
8
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
9
Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas
;
Mathmann, Frank
- In:
Journal of service research
24
(
2021
)
2
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
Saved in:
10
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
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