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~isPartOf:"Journal of service research : JSR"
~subject:"Customer integration"
~subject:"Dienstleistungsinnovation"
~type_genre:"Article in journal"
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Customer integration
Dienstleistungsinnovation
Dienstleistung
43
Services
43
Dienstleistungsqualität
19
Service quality
19
Dienstleistungssektor
18
Service industry
18
Innovation
15
Beziehungsmarketing
13
Relationship marketing
13
Consumer behaviour
11
Konsumentenverhalten
11
Customer satisfaction
9
Kundenzufriedenheit
9
Betriebliche Wertschöpfung
6
Kundenintegration
6
Service innovation
6
Value creation
6
service design
6
service innovation
5
Dienstleistungsmanagement
4
Dienstleistungsmarketing
4
Gesundheitsversorgung
4
Health care
4
New product development
4
Produktentwicklung
4
Service management
4
Service-Dominant Logic
4
Service-dominant logic
4
Services marketing
4
cocreation
4
Big Data
3
Big data
3
Business services
3
Customer value
3
Forschung
3
Gesundheitswesen
3
Health care system
3
Information technology
3
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9
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Article
11
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Article in journal
Aufsatz in Zeitschrift
11
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English
11
Author
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Alexander, Matthew
1
Antons, David
1
Aspara, Jaakko
1
Breidbach, Christoph F.
1
Breidbach, Christopher F.
1
Clatworthy, Simon
1
Evanschitzky, Heiner
1
Fisk, Raymond P.
1
Fjuk, Annita
1
Gustafsson, Anders
1
Helkkula, Anu
1
Jaakkola, Elina
1
Kelly, Stephen J.
1
Klein, Jan F.
1
Kolb, Darl G.
1
Kowalkowski, Christian
1
Kurtmollaiev, Seidali
1
Kvale, Knut
1
Larbig, Christine
1
Luo, Xueming
1
Patrício, Lia
1
Pedersen, Per Egil
1
Pervan, Simon J.
1
Sangiorgi, Daniela
1
Schaarschmidt, Mario
1
Scott, Don R.
1
Srinivasan, Ananth
1
Storey, Chris
1
Tikkanen, Henrikki
1
Trischler, Jakob
1
Tronvoll, Bård
1
Walsh, Gianfranco
1
Yu, Eun
1
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Published in...
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Journal of service research : JSR
Journal of business research : JBR
20
Journal of service management
17
The journal of services marketing
17
The service industries journal
17
The journal of business & industrial marketing
8
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of contemporary hospitality management
5
Journal of retailing and consumer services
5
Journal of service research
5
Public management review
5
Service business
5
European review of service economics and management
4
International journal of hospitality management
4
International journal of quality and service sciences
4
Managing service quality : MSQ ; an international journal
4
Services marketing quarterly
4
International journal of innovation management
3
International journal of production economics
3
International journal of services and operations management
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
The TQM journal : the international review of organizational improvement
3
AMS review : official publication of the Academy of Marketing Science
2
Business horizons
2
European journal of innovation management : EJIM
2
European journal of marketing
2
European journal of marketing : EJM
2
International journal of business innovation and research : IJBIR
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
International journal of project management : the journal of The International Project Management Association
2
International review on public and non-profit marketing
2
Investigaciones europeas de Dirección y Economía de la Empresa : IEDEE
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of business market management : JBM
2
Journal of service theory and practice : JSTP
2
Management information systems : mis quarterly
2
Production and operations management : an international journal of the Production and Operations Management Society
2
Research in economics and business : Central and Eastern Europe
2
The Cornell hospitality quarterly
2
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ECONIS (ZBW)
11
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11
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date (oldest first)
1
Upframing service design and innovation for research impact
Patrício, Lia
;
Gustafsson, Anders
;
Fisk, Raymond P.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10011855771
Saved in:
2
Big data, big insights? : advancing service innovation and design with machine learning
Antons, David
;
Breidbach, Christoph F.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10011855773
Saved in:
3
Service design as an approach to implement the value cocreation perspective in new service development
Yu, Eun
;
Sangiorgi, Daniela
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 40-58
Persistent link: https://www.econbiz.de/10011855775
Saved in:
4
Organizational transformation through service design : the institutional logics perspective
Kurtmollaiev, Seidali
;
Fjuk, Annita
;
Pedersen, Per Egil
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 59-74
Persistent link: https://www.econbiz.de/10011855778
Saved in:
5
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
6
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
7
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
8
The dilemma of service productivity and service innovation : an empirical exploration in financial services
Aspara, Jaakko
;
Klein, Jan F.
;
Luo, Xueming
;
Tikkanen, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
Saved in:
9
Archetypes of service innovation : implications for value cocreation
Helkkula, Anu
;
Kowalkowski, Christian
;
Tronvoll, Bård
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 284-301
Persistent link: https://www.econbiz.de/10011916505
Saved in:
10
The role of customer engagement behavior in value co-creation : a service system perspective
Jaakkola, Elina
;
Alexander, Matthew
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 247-261
Persistent link: https://www.econbiz.de/10010393232
Saved in:
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