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~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Service quality"
~subject:"Social web"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Customer relationship management"
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Service quality
Social web
Beziehungsmarketing
164
Relationship marketing
164
Consumer behaviour
76
Konsumentenverhalten
76
Customer satisfaction
33
Kundenzufriedenheit
33
Lieferantenmanagement
24
Supplier relationship management
24
Dienstleistungsqualität
22
Salespeople
20
Verkaufspersonal
20
Customer value
17
Kundenwert
17
Marketing management
16
Marketingmanagement
16
Customer integration
13
Internet marketing
13
Kundenintegration
13
Online-Marketing
13
Social Web
13
Firm performance
12
USA
12
United States
12
Unternehmenserfolg
12
Brand management
11
Kundenbindungsprogramm
11
Loyalty program
11
Markenführung
11
Marketing theory
11
Marketingtheorie
11
Brand image
10
Customer engagement
10
Einzelhandel
10
Markenimage
10
Retail trade
10
B-to-B-Marketing
9
Business-to-business marketing
9
Dienstleistungssektor
9
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Article
35
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Aufsatz in Zeitschrift
Article in journal
35
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English
35
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Brady, Michael K.
2
Grégoire, Yany
2
Hanson, Sara
2
Kumar, V.
2
Sesé, F. Javier
2
Voorhees, Clay M.
2
Allen, Alexis M.
1
Aurier, Philippe
1
Babin, Barry J.
1
Baker, Julie
1
Bansal, Harvir S.
1
Beitelspacher, Lauren Skinner
1
Bhagwat, Yashoda
1
Bill, Fabian
1
Bilstein, Nicola
1
Bolton, Ruth N.
1
Borah, Sourav Bikash
1
Brocato, E. Deanne
1
Chan, Kimmy Wa
1
Chen, Rocky Peng
1
Dahl, Darren W.
1
Davis-Sramek, Beth
1
Dellaert, Benedict G. C.
1
Dijl, Patrick van
1
Dong, Beibei
1
Donkers, Bas
1
Droge, Cornelia
1
Du, Jiangang
1
Falk, Tomas
1
Fan, Xiucheng
1
Feng, Tianjun
1
Feurer, Sven
1
Fisher, Robert J.
1
Foo, Maw Der
1
Franco, José
1
Gao, Lily
1
Ghadami, Fateme
1
Giebelhausen, Michael D.
1
Grewal, Dhruv
1
Griffith, Denni Arli
1
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Journal of the Academy of Marketing Science
Journal of retailing and consumer services
238
Journal of business research : JBR
191
International journal of hospitality management
124
The journal of services marketing
108
The service industries journal
80
Journal of hospitality marketing & management
64
Industrial marketing management : the international journal for industrial and high-tech firms
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Services marketing quarterly
54
International journal of contemporary hospitality management
52
Journal of service management
52
Journal of service research : JSR
51
Service business
50
Journal of strategic marketing
47
Journal of travel and tourism marketing
47
Cogent business & management
41
International journal of internet marketing and advertising : IJIMA
39
Tourism management : research, policies, practice
37
Marketing intelligence & planning
36
Asia Pacific journal of marketing and logistics
34
The journal of product & brand management
34
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
International journal of electronic customer relationship management : IJECRM
30
Journal of marketing
30
The TQM journal : the international review of organizational improvement
30
International journal of electronic marketing and retailing : IJEMR
29
Psychology & marketing
29
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
28
Journal of service research
27
Technological forecasting & social change : an international journal
27
Journal of internet commerce
26
The international journal of bank marketing : IJBM
26
Business horizons
25
International journal of quality and service sciences
24
Journal of air transport management
24
The journal of brand management : an international journal
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
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ECONIS (ZBW)
35
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1
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
2
Digital customization of consumer investments in multiple funds : virtual integration improves risk-return decisions
Lim, Sesil
;
Donkers, Bas
;
Dijl, Patrick van
;
Dellaert, …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
4
,
pp. 723-742
Persistent link: https://www.econbiz.de/10012587398
Saved in:
3
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
4
Brand-generated social media content and its differential impact on loyalty program members
Hernández-Ortega, Blanca I.
;
Stanko, Michael A.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
5
,
pp. 1071-1090
Persistent link: https://www.econbiz.de/10013390497
Saved in:
5
Social media marketing strategy : definition, conceptualization, taxonomy, validation, and future agenda
Li, Fangfang
;
Larimo, Jorma
;
Leonidou, Leonidas C.
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
1
,
pp. 51-70
Persistent link: https://www.econbiz.de/10012434087
Saved in:
6
How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Keeling, Debbie Isobel
;
Keeling, Kathleen
;
Ruyter, Ko de
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 236-257
Persistent link: https://www.econbiz.de/10012434104
Saved in:
7
Customer engagement in social media : a framework and meta-analysis
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
6
,
pp. 1211-1228
Persistent link: https://www.econbiz.de/10012386915
Saved in:
8
Leveraging service recovery strategies to reduce customer churn in an emerging market
Borah, Sourav Bikash
;
Prakhya, Srinivas
;
Sharma, Amalesh
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
5
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012301271
Saved in:
9
Salesperson social media use in business-to-business relationships : an empirical test of an integrative framework linking antecedents and consequences
Bill, Fabian
;
Feurer, Sven
;
Klarmann, Martin
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
4
,
pp. 734-752
Persistent link: https://www.econbiz.de/10012293330
Saved in:
10
Enhancing consumer engagement in an online brand community via user reputation signals : a multi-method analysis
Hanson, Sara
;
Jiang, Lan
;
Dahl, Darren W.
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
2
,
pp. 349-367
Persistent link: https://www.econbiz.de/10012022592
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