//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Relationship marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kunde"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Relationship marketing
Customer satisfaction
278
Kundenzufriedenheit
278
Beziehungsmarketing
136
Consumer behaviour
130
Konsumentenverhalten
130
Dienstleistungsqualität
124
Service quality
124
Holiday behaviour
70
Urlaubsverhalten
70
Tourism
36
Tourismus
36
Hotel industry
35
Hotellerie
35
Tourism industry
33
Tourismuswirtschaft
33
satisfaction
33
Bank
32
Tourism marketing
31
Tourismusmarketing
31
Emotion
23
Personal banking
22
Privatkundengeschäft
22
Brand image
21
Markenimage
21
Measurement
21
Messung
21
Destination management
19
Destinationsmanagement
19
Deutschland
19
Germany
19
Viral marketing
18
Virales Marketing
18
China
16
Airline
15
Electronic Banking
15
Electronic banking
15
Fluggesellschaft
15
International tourism
15
Internationaler Tourismus
15
more ...
less ...
Online availability
All
Undetermined
65
Type of publication
All
Article
136
Type of publication (narrower categories)
All
Article in journal
104
Aufsatz in Zeitschrift
104
Aufsatz im Buch
32
Book section
32
Case study
2
Fallstudie
2
Language
All
English
104
German
32
Author
All
Han, Heesup
11
Hyun, Sunghyup Sean
6
Kim, Wansoo
5
Homburg, Christian
4
Lüers, Thomas
4
Stock-Homburg, Ruth
4
Günter, Bernd
3
Kühlborn, Sven
3
Lee, Choong-Ki
3
Piller, Frank T.
3
Pérez, Andrea
3
Wong, IpKin Anthony
3
Yu, Jongsik
3
Amin, Muslim
2
Bang, Nguyen
2
Berezan, Orie
2
Blache, Raimund
2
Bubmann, Christoph
2
Bucerius, Matthias
2
Chua, Bee-Lia
2
Chung, Namho
2
Fuchs, Oliver A.
2
Gerpott, Torsten J.
2
Götz, Oliver
2
Hoyer, Wayne D.
2
Jensen, Ove
2
Kim, Myung-Ja
2
Klenk, Peter
2
Koo, Bonhak
2
Krafft, Manfred
2
Krishen, Anjala S.
2
Lam, Iok Keng Veronica
2
Lee, Sanghyeop
2
Lux, Heinz-Günter
2
Moon, Hyoungeun
2
Perz, Mario
2
Reinartz, Werner J.
2
Rodríguez del Bosque, Ignacio A.
2
Tsai, Henry
2
Tung, Vincent Wing Sun
2
more ...
less ...
Published in...
All
Journal of travel and tourism marketing
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
The international journal of bank marketing : IJBM
Journal of retailing and consumer services
278
Journal of business research : JBR
197
International journal of hospitality management
157
The journal of services marketing
123
Industrial marketing management : the international journal for industrial and high-tech firms
85
The service industries journal
81
Journal of hospitality marketing & management
71
SpringerLink / Bücher
66
International journal of contemporary hospitality management
63
Journal of service research : JSR
57
Tourism management : research, policies, practice
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Journal of service management
51
Journal of strategic marketing
51
Journal of the Academy of Marketing Science
51
Cogent business & management
49
Services marketing quarterly
48
Service business
47
The journal of business & industrial marketing
45
Asia Pacific journal of marketing and logistics
42
Journal of marketing
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
International journal of electronic customer relationship management : IJECRM
37
The TQM journal : the international review of organizational improvement
36
Gabler Edition Wissenschaft
34
Psychology & marketing
34
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
30
Journal of retailing
30
European journal of marketing : EJM
29
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
28
The international review of retail, distribution and consumer research
27
International journal of electronic marketing and retailing : IJEMR
25
International journal of quality and service sciences
25
Journal of service research
25
Marketing intelligence & planning
25
Total quality management & business excellence
25
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
24
more ...
less ...
Source
All
ECONIS (ZBW)
136
Showing
1
-
10
of
136
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
2
Apology or gratitude? : the effect of communication recovery strategies for service failures of AI devices
Lv, Linxiang
;
Huang, Minxue
;
Guan, Dawei
;
Yang, Kairui
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 570-587
Persistent link: https://www.econbiz.de/10014234598
Saved in:
3
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
Saved in:
4
Customer attributions of service failure and its impact on commitment in the airline industry : an emerging market perspective
Matikiti, Rosemary
;
Roberts-Lombard, Mornay
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 403-414
Persistent link: https://www.econbiz.de/10012179413
Saved in:
5
How product design affects repurchase intention, eWOM, and museum visit intention : museum mystery boxes in China
Lin, Feng
;
Ryu, Kisang
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 434-451
Persistent link: https://www.econbiz.de/10014369822
Saved in:
6
A patterns perspective of customers' brand experiences with robotics in hospitality
Tung, Vincent Wing Sun
;
Tse, Serene Wai Tsz
- In:
Journal of travel and tourism marketing
40
(
2023
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10014285201
Saved in:
7
Satellite fans' team identification, nostalgia, customer equity and revisit intention : symmetric and asymmetric analysis
Chiu, Weisheng
;
Wang, Fong Jia
;
Cho, Heetae
- In:
Journal of travel and tourism marketing
40
(
2023
)
2
,
pp. 91-108
Persistent link: https://www.econbiz.de/10014285205
Saved in:
8
The antecedents and consequences of brand authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo
;
Kim, Heather Markham
;
Joo, Kyu-Hyeon
; …
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
Saved in:
9
Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry
;
Fong, Lawrence Hoc Nang
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
Saved in:
10
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->