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~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~isPartOf:"Quality management journal : QMJ"
~isPartOf:"The service industries journal"
~subject:"customer satisfaction"
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customer satisfaction
Customer satisfaction
259
Kundenzufriedenheit
259
Dienstleistungsqualität
153
Service quality
153
Beziehungsmarketing
123
Relationship marketing
123
Consumer behaviour
75
Konsumentenverhalten
75
Beschwerdemanagement
33
Complaint management
33
Measurement
32
Messung
32
Customer value
28
Kundenwert
28
service quality
26
Quality management
23
Qualitätsmanagement
23
Taiwan
23
Deutschland
20
Germany
20
Customer service
18
Dienstleistungssektor
18
Kundenservice
18
Service industry
18
Structural equation model
16
Strukturgleichungsmodell
16
customer loyalty
16
Betriebliche Wertschöpfung
15
Value creation
15
Emotion
14
Holiday behaviour
14
Hospital
14
Krankenhaus
14
Selbstbedienung
14
Self-service
14
Urlaubsverhalten
14
Customer integration
13
Gesundheitswesen
13
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13
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26
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AlNajem, Mohamad N.
2
Prybutok, Victor
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Ababneh, Khaldoun I.
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Aimin, Wang
1
Akgün, Ali E.
1
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Barua, Zapan
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1
Huang, W. Y.
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Martínez-Tur, Vicente
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Quality management journal : QMJ
The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
27
Cogent business & management
25
Total quality management & business excellence
18
Journal of hospitality marketing & management
17
International journal of services and operations management
16
International journal of productivity and quality management : IJPQM
15
Journal of marketing
15
International journal of business information systems : IJBIS
14
International journal of services, economics and management
14
Services marketing quarterly
14
International journal of electronic customer relationship management : IJECRM
11
International journal of electronic marketing and retailing : IJEMR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
International journal of business excellence
9
International journal of business excellence : IJBEX
9
Journal of travel and tourism marketing
9
Administrative Sciences : open access journal
8
International journal of production research
8
Journal of Contemporary Issues in Business and Government
8
Journal of service research : JSR
8
Journal of strategic marketing
8
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
8
International journal of business innovation and research : IJBIR
7
Journal for global business advancement : JGBA
7
Middle East journal of management : MEJM
7
The international review of retail, distribution and consumer research
7
Global business review
6
International journal of business and globalisation : IJBG
6
International journal of business innovation and research
6
International journal of services and operations management : IJSOM
6
International journal of technology marketing : IJTMkt
6
Nepalese journal of finance : a publication of Uniglobe College
6
Psychology & marketing
6
International journal of Indian culture and business management
5
International journal of market research
5
International journal of services technology and management
5
Journal of business economics and management
5
Journal of industrial engineering and management : JIEM
5
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ECONIS (ZBW)
26
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1
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26
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
3
Determinants of customer satisfaction in a B2B IT context : a structural equation modeling approach
Sureshchandar, G. S.
- In:
Quality management journal : QMJ
30
(
2023
)
2
,
pp. 135-149
Persistent link: https://www.econbiz.de/10014291640
Saved in:
4
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
5
The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
6
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
7
Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Ababneh, Khaldoun I.
;
Ponnaiyan, Subramaniam
;
ElMelegy, …
- In:
Quality management journal : QMJ
29
(
2022
)
2
,
pp. 104-124
Persistent link: https://www.econbiz.de/10013271131
Saved in:
8
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
9
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
Saved in:
10
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
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