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~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~isPartOf:"The service industries journal"
~subject:"Customer service"
~subject:"customer satisfaction"
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Customer service
customer satisfaction
Customer satisfaction
221
Kundenzufriedenheit
221
Dienstleistungsqualität
119
Service quality
119
Beziehungsmarketing
113
Relationship marketing
113
Consumer behaviour
61
Konsumentenverhalten
61
Beschwerdemanagement
30
Complaint management
30
Customer value
28
Kundenwert
28
Measurement
26
Messung
26
Taiwan
23
Deutschland
20
Germany
20
Dienstleistungssektor
18
Kundenservice
18
Service industry
18
Betriebliche Wertschöpfung
15
Value creation
15
Selbstbedienung
14
Self-service
14
service quality
14
Customer integration
13
Emotion
13
Kundenintegration
13
customer loyalty
13
Dienstleistung
11
Holiday behaviour
11
Performance measurement
11
Performance-Messung
11
Quality management
11
Qualitätsmanagement
11
Services
11
Structural equation model
11
Strukturgleichungsmodell
11
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Article
38
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38
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38
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English
38
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Kim, Wansoo
2
Malhotra, Neeru
2
Ok, Chihyung
2
Aimin, Wang
1
Akgün, Ali E.
1
Alan, Alev Kocak
1
Ashill, Nicholas
1
Barua, Zapan
1
Berthiaume, Bilitis
1
Brun, Isabelle
1
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1
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1
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1
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1
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1
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1
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1
Choi, Beom Joon
1
Choi, Byung-ho
1
Chuang, Shih-chieh
1
Dai, You-De
1
Dubinsky, Alan J.
1
Edvardsson, Bo
1
Estreder, Yolanda
1
Falter, Mareike
1
Gwinner, Kevin Patrick
1
Hadwich, Karsten
1
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1
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Ho, Bach Quang
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Horbel, Chris
1
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1
Iglesias Argu͏̈elles, Víctor
1
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1
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1
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1
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
The service industries journal
The journal of services marketing
53
Journal of retailing and consumer services
49
International journal of hospitality management
45
Journal of business research : JBR
38
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
32
Journal of hospitality marketing & management
30
Cogent business & management
29
Journal of service research : JSR
27
International journal of services and operations management
24
Services marketing quarterly
24
Total quality management & business excellence
21
International journal of productivity and quality management : IJPQM
19
International journal of services, economics and management
18
Journal of marketing
18
Journal of service research
17
Journal of travel and tourism marketing
17
International journal of business information systems : IJBIS
16
Psychology & marketing
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
International journal of contemporary hospitality management
13
International journal of electronic customer relationship management : IJECRM
13
Journal of retailing
12
Journal of service management
12
International journal of business and economics
11
International journal of business excellence : IJBEX
11
International journal of electronic marketing and retailing : IJEMR
11
Journal of service theory and practice
11
Administrative Sciences : open access journal
10
International journal of business excellence
10
Journal of strategic marketing
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Service business
10
The TQM journal : the international review of organizational improvement
10
The international review of retail, distribution and consumer research
10
Journal of Contemporary Issues in Business and Government
9
Journal of service theory and practice : JSTP
9
The Cornell hospitality quarterly
9
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
9
European research studies
8
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ECONIS (ZBW)
38
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1
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
2
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
3
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
4
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
5
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
6
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
7
The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
8
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
9
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
10
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
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