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~isPartOf:"Quality management journal : QMJ"
~subject:"Customer satisfaction"
~subject:"Gastronomie"
~subject:"quality management"
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Search: "Dienstleistungsqualität"
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Customer satisfaction
Gastronomie
quality management
Dienstleistungsqualität
92
Service quality
92
Quality management
47
Qualitätsmanagement
47
Kundenzufriedenheit
36
Hospital
34
Krankenhaus
34
Gesundheitsversorgung
21
Health care
21
Consumer behaviour
18
Konsumentenverhalten
18
service quality
18
USA
17
United States
17
Gesundheitswesen
15
Health care system
15
Patienten
14
Patients
14
Product quality
13
Produktqualität
13
Beziehungsmarketing
10
Relationship marketing
10
healthcare
9
Fast-food industry
6
Measurement
6
Messung
6
Restaurant industry
6
Schnellgastronomie
6
Structural equation model
6
Strukturgleichungsmodell
6
customer satisfaction
6
patient satisfaction
5
Air transport
4
Airline
4
Bank
4
Corporate culture
4
Fluggesellschaft
4
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40
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40
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English
40
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Prybutok, Victor R.
8
Blankson, Charles
5
McFadden, Kathleen L.
4
Prybutok, Victor
4
Qin, Hong
4
AlNajem, Mohamad N.
3
Boakye, Kwabena G.
3
Fredendall, Lawrence D.
3
Ponnaiyan, Subramaniam
3
Ababneh, Khaldoun I.
2
Choi, Yunsik
2
ElMelegy, Ahmed R.
2
Ferrand, Yann B.
2
Gardner, John W.
2
Gowen, Charles, III.
2
Harun, Ahasan
2
Lee, Jung Young
2
Linderman, Kevin W.
2
Peak, Daniel A.
2
Pirrallo, Ronald G.
2
Prybutok, Gayle
2
Weathers, Danny
2
Bashar, Abul
1
Bitner, Matthew
1
Bitner, Matthew D.
1
Boonme, Kittipong
1
Cheah, Jun-Hwa
1
Damali, Uzay
1
David, Alsius
1
Deepa, M. V.
1
Eskildsen, Jacob
1
George, Benjamin
1
González, Marvin E.
1
Gupta, Siddharth
1
Harding, Rosanna
1
Jayaraman, K.
1
Johnson, Dana M.
1
Julien, Anne
1
Khanna, Vandana Tandon
1
Kristensen, Kai
1
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Published in...
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Quality management journal : QMJ
International journal of hospitality management
260
Journal of retailing and consumer services
216
Journal of business research : JBR
146
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
135
The journal of services marketing
130
International journal of contemporary hospitality management
108
Journal of hospitality marketing & management
106
The service industries journal
105
Journal of travel and tourism marketing
88
Services marketing quarterly
83
Journal of air transport management
65
Tourism management : research, policies, practice
65
The TQM journal : the international review of organizational improvement
63
Service business
62
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Cogent business & management
56
International journal of quality and service sciences
56
International journal of services and operations management
56
International journal of productivity and quality management : IJPQM
54
Total quality management & business excellence
54
Journal of service research : JSR
53
International journal of quality & reliability management
51
Asia Pacific journal of marketing and logistics
46
Journal of service management
46
International journal of services, economics and management
45
Managing service quality : MSQ ; an international journal
43
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
32
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of strategic marketing
29
Journal of hospitality and tourism insights
28
Journal of the Academy of Marketing Science
28
Marketing intelligence & planning
26
International journal of business information systems : IJBIS
25
Journal of service theory and practice
25
Journal of service theory and practice : JSTP
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
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ECONIS (ZBW)
40
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1
Nurses perception of a hospital's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
Saved in:
2
The interplay between supplier management practices and customer satisfaction : an empirical investigation of the banking industry in a developing country
Bashar, Abul
;
Rahman, Md. Mahbubur
;
Sakib, Md. Nazmus
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10014545249
Saved in:
3
Quality aspects vs consumption values : what affects intention to book hotels in the post-Covid era?
Ray, Arghya
;
Gupta, Siddharth
;
Rana, Nripendra P.
- In:
Quality management journal : QMJ
30
(
2023
)
4
,
pp. 225-243
Persistent link: https://www.econbiz.de/10014373755
Saved in:
4
Determinants of customer satisfaction in a B2B IT context : a structural equation modeling approach
Sureshchandar, G. S.
- In:
Quality management journal : QMJ
30
(
2023
)
2
,
pp. 135-149
Persistent link: https://www.econbiz.de/10014291640
Saved in:
5
Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Ababneh, Khaldoun I.
;
Ponnaiyan, Subramaniam
;
ElMelegy, …
- In:
Quality management journal : QMJ
29
(
2022
)
2
,
pp. 104-124
Persistent link: https://www.econbiz.de/10013271131
Saved in:
6
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
7
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
8
Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam
;
Ababneh, Khaldoun I.
;
Prybutok, …
- In:
Quality management journal : QMJ
28
(
2021
)
2
,
pp. 86-97
Persistent link: https://www.econbiz.de/10012500781
Saved in:
9
An empirical study on quality improvement in higher education institutions with reference to selected processes
Mulay, Rahul V.
;
Khanna, Vandana Tandon
- In:
Quality management journal : QMJ
28
(
2021
)
1
,
pp. 41-56
Persistent link: https://www.econbiz.de/10012425476
Saved in:
10
Toward cost-effective service excellence : exploring the relationship between managers' perceptions of quality and the operational efficiency and profitability of restaurants
Kukanja, Marko
;
Planinc, Tanja
- In:
Quality management journal : QMJ
27
(
2020
)
2
,
pp. 95-105
Persistent link: https://www.econbiz.de/10012309607
Saved in:
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