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~isPartOf:"SpringerLink / Bücher"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
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Search: "Customer relationship management"
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Beziehungsmarketing
745
Relationship marketing
745
Consumer behaviour
261
Konsumentenverhalten
261
Kundenzufriedenheit
232
Customer satisfaction
231
Dienstleistungsqualität
222
Service quality
222
Kundenmanagement
141
Deutschland
100
Germany
100
Kundenintegration
82
Customer integration
81
Customer service
78
Kundenservice
78
Lieferantenmanagement
63
Supplier relationship management
63
Kundenbindung
56
Beschwerdemanagement
55
Brand management
54
Complaint management
54
Dienstleistungssektor
54
Kundenwert
54
Markenführung
54
Theorie
54
Theory
54
Service industry
53
Betriebliche Wertschöpfung
49
Customer value
49
Value creation
49
Social Web
46
Social web
46
Confidence
44
Vertrauen
44
Kundenorientierung
41
Emotion
40
Beziehungsmanagement
39
Dienstleistung
37
Electronic Commerce
36
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251
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Le Nguyen Hau
7
Klaus, Philipp
6
Mattila, Anna S.
6
Gil Saura, Irene
5
Fink, Klaus-J.
4
Ha, Hong Youl
4
Hollebeek, Linda D.
4
Pham Ngoc Thuy
4
Aksoy, Lerzan
3
Alkire, Linda
3
Back, Ki-Joon
3
Balaji, M. S.
3
Benoit, Sabine
3
Bruce, Helen L.
3
Bruhn, Manfred
3
Burton, Jamie
3
Choi, Beom Joon
3
Dagger, Tracey S.
3
Foscht, Thomas
3
Furrer, Olivier
3
Gruber, Thorsten
3
Grönroos, Christian
3
Hadwich, Karsten
3
Harris, Lloyd C.
3
Heinonen, Kristina
3
Holloway, Betsy Bugg
3
Huang, Stephen Chi-Tsun
3
Hur, Won-Moo
3
Hur, Won-moo
3
Kumar, V.
3
Lee, Donhee
3
Park, Jungkun
3
Pompe, Hans-Georg
3
Stauss, Bernd
3
Swoboda, Bernhard
3
Tsai, Ching-Yi Daphne
3
Tsiotsou, Rodoula H.
3
Wu, Cedric Hsi-jui
3
Wu, Shih-Hao
3
Al-Hawari, Mohd Ahmad
2
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Service business
SpringerLink / Bücher
The journal of services marketing
The service industries journal
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
The journal of business & industrial marketing
193
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
163
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
Cogent business & management
101
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
801
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1
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801
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1
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Tomazelli, Joana Boesche
;
Rohden, Simoni F.
;
Espartel, …
- In:
Service business
18
(
2024
)
1
,
pp. 133-159
Persistent link: https://www.econbiz.de/10014504746
Saved in:
2
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
3
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
4
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
5
Towards becoming a service-dominant enterprise : an actor engagement perspective
Chou, Hsin-Hui
;
Huang, Chao-Chin
;
Tu, Pei-Yun
- In:
Service business
17
(
2023
)
2
,
pp. 607-632
Persistent link: https://www.econbiz.de/10014333845
Saved in:
6
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
7
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
8
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
9
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
10
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
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