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~isPartOf:"Service business"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Customer satisfaction"
~subject:"Satisfaction"
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Customer satisfaction
Satisfaction
Kundenzufriedenheit
166
Dienstleistungsqualität
84
Service quality
84
Consumer behaviour
75
Konsumentenverhalten
75
Beziehungsmarketing
61
Relationship marketing
61
Holiday behaviour
44
Urlaubsverhalten
44
Tourism
38
Tourismus
38
Tourism industry
31
Tourismuswirtschaft
31
Tourism marketing
24
Tourismusmarketing
24
Emotion
22
Beschwerdemanagement
21
Complaint management
21
Customer service
15
Kundenservice
15
Destination management
12
Destinationsmanagement
12
Hotel industry
12
Hotellerie
12
Dienstleistungssektor
11
Service industry
11
Arbeitszufriedenheit
9
Customer integration
9
Customer loyalty
9
Einzelhandel
9
International tourism
9
Internationaler Tourismus
9
Job satisfaction
9
Kundenintegration
9
Retail trade
9
Tourist satisfaction
9
Viral marketing
9
Virales Marketing
9
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165
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166
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166
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Prayag, Girish
4
Le Nguyen Hau
3
Pham Ngoc Thuy
3
Caber, Meltem
2
Cervera-Taulet, Amparo
2
Chang, Hsin Hsin
2
Chiang, Ai-Hsuan
2
Gil Saura, Irene
2
Han, Heesup
2
Huan, Tzung-cheng
2
Jeng, Don Jyh-Fu
2
Kim, Min-su
2
Lee, Donhee
2
Melero-Polo, Iguácel
2
Muskat, Birgit
2
Olugbade, Olusegun A.
2
Pérez-Cabañero, Carmen
2
Rathnayake, Rathnayake Mudiyanselage Wasantha
2
Taheri, Babak
2
To, W. M.
2
Wolf, Isabelle D.
2
Xu, Jing
2
Yagil, Dana
2
Aa, Zanna van der
1
Ahn, Jinwoo
1
Akinci, Serkan
1
Aksoy, Safak
1
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1
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Albayrak, Tahir
1
Almeida-García, Fernando
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Alola, Uju Violet
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Alonso-Almeida, María Mar del
1
Alrwajfah, Moayad Mohammad
1
An, Soyoung
1
Anaya-Sánchez, Rafael
1
Andrianto, Tomy
1
Arteaga, Francisco
1
Avci, Turgay
1
Back, Ki-Joon
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Service business
Tourism management perspectives : TMP
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
290
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
166
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
4
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
5
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
6
Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic
Liu, Chengyu
;
Li, Yan
;
Fang, Mingjie
;
Liu, Feng
- In:
Service business
17
(
2023
)
2
,
pp. 449-476
Persistent link: https://www.econbiz.de/10014333823
Saved in:
7
Can bike-sharing availability improve tourist satisfaction? : evidence in Chicago
Zhang, Ziqiong
;
Yang, Yang
;
Yang, Sen
;
Zhang, Zili
- In:
Tourism management perspectives : TMP
48
(
2023
),
pp. 1-23
Persistent link: https://www.econbiz.de/10014461385
Saved in:
8
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
9
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
10
Exploring the effects of customers' assessments of a restaurant's atmospherics and emotional assessments on a fine-dining experience and intentions to return
Leong, Man Wai Aliana
;
Chen, Kuan-Ying
;
Chen, Hung-Bin
; …
- In:
Tourism management perspectives : TMP
47
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014318829
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