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~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Service quality"
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Service quality
Beziehungsmarketing
308
Relationship marketing
308
Consumer behaviour
180
Konsumentenverhalten
180
Customer satisfaction
176
Kundenzufriedenheit
176
Dienstleistungsqualität
143
Holiday behaviour
71
Urlaubsverhalten
71
Tourism
66
Tourismus
66
Customer service
48
Kundenservice
48
Tourism industry
43
Tourismuswirtschaft
43
Tourism marketing
41
Tourismusmarketing
41
Customer integration
40
Kundenintegration
40
Emotion
36
Dienstleistungssektor
34
Service industry
34
Customer experience
33
Social Web
30
Social web
30
Value creation
27
Betriebliche Wertschöpfung
26
Dienstleistungsmarketing
26
Services
26
Services marketing
26
Brand management
25
Markenführung
25
Satisfaction
25
USA
24
United States
24
Dienstleistung
22
Loyalty
22
Brand image
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143
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Klaus, Philipp
5
Palmer, Adrian
3
Aksoy, Lerzan
2
Al Haj Eid, Mohammad Badi’
2
Baccarani, Claudio
2
Basso, Kenny
2
Benoit, Sabine
2
Bonfanti, Angelo
2
Bruce, Helen L.
2
Cassia, Fabio
2
Choi, Beom Joon
2
Dandis, Ala' Omar
2
Gustafsson, Anders
2
Hollebeek, Linda D.
2
Holloway, Betsy Bugg
2
Johnson, Lester W.
2
Leisen Pollack, Birgit
2
McColl-Kennedy, Janet R.
2
Abney, Alexandra K.
1
Abu Bakar, Juhaida
1
Agrawal, Gaurav
1
Ahmad, Hassan
1
Ahmed, Ezaz
1
Akamavi, Raphaël K.
1
Akdag, Hatice Camgöz
1
Al Asheq, Ahmed
1
Al-Baity, Mohamed
1
Alagiriswamy, Ravikumar
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Alkire, Linda
1
Anderson, Sidney
1
Antony, Jiju
1
Arteaga-Moreno, Francisco
1
Ashill, Nicholas J.
1
Baillod, Chloé
1
Ball, Joan
1
Bambauer-Sachse, Silke
1
Bani-Melhem, Shaker
1
Barnes, Donald C.
1
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Published in...
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The TQM journal : the international review of organizational improvement
The journal of services marketing
Tourism management perspectives : TMP
Journal of retailing and consumer services
191
International journal of hospitality management
131
Journal of business research : JBR
106
The service industries journal
79
Journal of hospitality marketing & management
68
International journal of contemporary hospitality management
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of travel and tourism marketing
55
Journal of service research : JSR
51
Services marketing quarterly
51
Service business
44
Journal of service management
42
Cogent business & management
34
Tourism management : research, policies, practice
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
International journal of quality and service sciences
27
Journal of service research
27
Journal of strategic marketing
27
Asia Pacific journal of marketing and logistics
25
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of services and operations management
24
Journal of air transport management
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
International journal of quality & reliability management
21
International journal of services, economics and management
21
Marketing intelligence & planning
21
Total quality management & business excellence
21
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
Journal of service theory and practice : JSTP
17
European journal of marketing : EJM
16
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of Asian finance, economics and business : JAFEB
15
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
15
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ECONIS (ZBW)
143
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1
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
2
Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
De Rosis, Sabina
;
Gilmore, Kendall Jamieson
;
Nuti, Sabina
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 332-351
Persistent link: https://www.econbiz.de/10014460350
Saved in:
3
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
4
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
5
Guest editorial: investigating the effect of the physical context on customer
experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
6
Where is customer
experience
(CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
7
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
8
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
9
Robot chefs in gastronomy tourism : what's on the menu?
Fusté-Forné, Francesc
- In:
Tourism management perspectives : TMP
37
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012502577
Saved in:
10
Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad
;
Ahmad, Hassan
;
Muzaffar, Asif
;
Ali, Fayaz
; …
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
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