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~isPartOf:"The journal of business & industrial marketing"
~isPartOf:"The service industries journal"
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Search: subject:"Kundenmanagement"
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Subject
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Beziehungsmarketing
369
Relationship marketing
369
Lieferantenmanagement
120
Supplier relationship management
120
Customer satisfaction
94
Kundenzufriedenheit
94
Consumer behaviour
91
Konsumentenverhalten
91
B-to-B-Marketing
86
Business-to-business marketing
86
Dienstleistungsqualität
85
Service quality
85
Customer integration
36
Marketing management
36
Marketingmanagement
36
Kundenintegration
35
Confidence
34
Vertrauen
34
Salespeople
33
Verkaufspersonal
33
Betriebliche Wertschöpfung
31
Value creation
31
Customer value
26
Kundenwert
26
E-commerce
24
Electronic Commerce
24
Brand management
22
Innovation
22
Markenführung
22
Firm performance
20
Unternehmenserfolg
20
Customer service
19
Kundenservice
19
Social Web
18
Social web
18
Taiwan
18
Dienstleistungssektor
17
Emotion
17
Service industry
17
Internet marketing
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169
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5
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369
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369
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9
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9
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English
369
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Svensson, Göran
5
Gil Saura, Irene
3
Ha, Hong Youl
3
Kowalkowski, Christian
3
Nätti, Satu
3
Schwepker, Charles H. <Jr.>
3
Wu, Cedric Hsi-jui
3
Anaza, Nwamaka A.
2
Back, Ki-Joon
2
Ballantyne, David
2
Cabanelas, Pablo
2
Chao, Pei
2
Cobelli, Nicola
2
Edvardsson, Bo
2
Fuentes-Blasco, Maria
2
Gao, Lily
2
Horbel, Chris
2
Huang, Ying
2
Høgevold, Nils
2
Itani, Omar S.
2
Kim, Wansoo
2
Lacoste, Sylvie
2
Lee, Yong-ki
2
Legendre, Tiffany S.
2
Lin, Ming-ji James
2
Lin, Wen-bao
2
Ma, Jianfeng
2
Nyadzayo, Munyaradzi
2
Nyadzayo, Munyaradzi W.
2
Ok, Chihyung
2
Otero-Neira, Carmen
2
Padin, Carmen
2
Popp, Bastian
2
Rabbanee, Fazlul K.
2
Ramaseshan, B.
2
Ritala, Paavo
2
Román, Sergio
2
Sharma, Neeru
2
Singh, Ramendra
2
Sternquist, Brenda J.
2
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The journal of business & industrial marketing
The service industries journal
Journal of business research : JBR
622
Journal of retailing and consumer services
581
Industrial marketing management : the international journal for industrial and high-tech firms
396
International journal of hospitality management
280
The journal of services marketing
225
Journal of the Academy of Marketing Science
163
Journal of strategic marketing
156
International journal of electronic customer relationship management : IJECRM
139
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
116
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
106
Journal of service management
105
Journal of retailing
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
The journal of brand management : an international journal
99
Marketing intelligence & planning
97
Psychology & marketing
96
European journal of marketing : EJM
95
Services marketing quarterly
90
The international journal of bank marketing : IJBM
83
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
83
Journal of marketing management : MM
80
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
77
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Business horizons
69
Journal of financial services marketing : JFSM
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
The international review of retail, distribution and consumer research
65
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ECONIS (ZBW)
369
Showing
1
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10
of
369
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date (oldest first)
1
Supporting value co-creation through interaction during the pre-purchase customer journey : empirical evidence from B2B HR services
Lassila, Elina
;
Heikka, Eija-Liisa
;
Nätti, Satu
- In:
The journal of business & industrial marketing
38
(
2023
)
13
,
pp. 63-73
Persistent link: https://www.econbiz.de/10014472654
Saved in:
2
Mastering customer lock-in by servitization innovation strategies of asset specificity
Chiu, Wen-Hong
;
Dai, Zong-Jie
;
Chi, Hui-Ru
- In:
The journal of business & industrial marketing
38
(
2023
)
13
,
pp. 239-263
Persistent link: https://www.econbiz.de/10014472689
Saved in:
3
Artificial intelligence in customer relationship management : literature review and future research directions
Ledro, Cristina
;
Nosella, Anna
;
Vinelli, Andrea
- In:
The journal of business & industrial marketing
37
(
2022
)
13
,
pp. 48-63
Persistent link: https://www.econbiz.de/10013538912
Saved in:
4
Customer reference marketing in internationalizing SMEs : a service perspective
Tolstoy, Daniel
;
Melén Hånell, Sara
;
Özbek, Nurgül
- In:
The journal of business & industrial marketing
37
(
2022
)
13
,
pp. 94-105
Persistent link: https://www.econbiz.de/10013538916
Saved in:
5
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
6
B2C multi- to single-channel : the effect of removing a consumer channel preference on consumer retailer and channel choice
Ngoh, Cheryl-lyn
;
Mellema, Hillary N.
- In:
The journal of business & industrial marketing
39
(
2024
)
1
,
pp. 53-65
Persistent link: https://www.econbiz.de/10014472710
Saved in:
7
Factors influencing m-loyalty and customer reuse intention toward mobile instant messaging services
Mehdi, Mokhalles Mohammad
;
Kler, Arshan
;
Nafees, Lubna
- In:
The journal of business & industrial marketing
39
(
2024
)
1
,
pp. 66-84
Persistent link: https://www.econbiz.de/10014472711
Saved in:
8
The effect of environmental competitiveness, customer and competitor orientation on export performance
Arun, Korhan
;
Ozmutlu, Saniye Yildirim
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 142-160
Persistent link: https://www.econbiz.de/10014472724
Saved in:
9
Role of community trust in driving brand loyalty in large online B2B communities
Sethi, Amit Rakesh
;
Dash, Satyabhusan
;
Mishra, Abhishek
; …
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 256-272
Persistent link: https://www.econbiz.de/10014473031
Saved in:
10
Analyzing the customer brand engagement model from the perspective of sellers and buyers in the B2B context
Susanti, Vonny
;
Samudro, Andreas
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 299-317
Persistent link: https://www.econbiz.de/10014473046
Saved in:
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