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~isPartOf:"The journal of services marketing"
~subject:"Betriebliche Wertschöpfung"
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Betriebliche Wertschöpfung
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
116
Konsumentenverhalten
116
Customer satisfaction
108
Kundenzufriedenheit
108
Dienstleistungsqualität
96
Service quality
96
Customer service
39
Kundenservice
39
Dienstleistungssektor
31
Service industry
31
Customer integration
30
Kundenintegration
30
Customer experience
23
Dienstleistungsmarketing
23
Services
23
Services marketing
23
USA
20
United States
20
Beschwerdemanagement
19
Complaint management
19
Dienstleistung
19
Emotion
19
Lieferantenmanagement
19
Supplier relationship management
19
Value creation
18
Customer engagement
17
Social Web
16
Social web
16
Einzelhandel
15
Loyalty
15
Retail trade
15
Confidence
14
Customer value
14
Kundenwert
14
Satisfaction
14
Vertrauen
14
Brand management
13
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18
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Grönroos, Christian
2
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Arslan, Ahmad
1
Arteaga-Moreno, Francisco
1
Ballantyne, David
1
Bart, Yakov
1
Bhatti, Waheed Akbar
1
Bordian, Mariia
1
Bucic, Tania
1
Cheng, Ya-Yun
1
Chwialkowska, Agnieszka
1
Cronin, J. J.
1
Davey, Janet
1
Del Chiappa, Giacomo
1
Díaz, David
1
Edvardsson, Bo
1
FitzPatrick, Mary
1
Furrer, Olivier
1
Gallarza, Martina G.
1
Gil Saura, Irene
1
Gil-Saura, Irena
1
Glowik, Mario
1
Grace, Debra
1
Guo, Lin
1
Hau Nguyen Le
1
Heinonen, Kristina
1
Hendricks, Jennifer
1
Jouny-Rivier, Elodie
1
Kabadayi, Sertan
1
Kao, Tzu-Yi
1
Kunz, Werner
1
Kuusela, Hannu
1
Landry, Mikèle
1
Le Nguyen Hau
1
Lo Iacono, Joseph
1
Luu, Ngoc
1
Ngo, Liem Viet
1
Nguyen, Dung Tien
1
Nilsson, Elin
1
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The journal of services marketing
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of business research : JBR
28
Journal of retailing and consumer services
23
The journal of business & industrial marketing
17
Journal of strategic marketing
15
Journal of service management
14
The service industries journal
14
Marketing theory
11
International journal of hospitality management
10
Tourism management : research, policies, practice
9
Service business
8
AMS review : official publication of the Academy of Marketing Science
7
Business horizons
7
Journal of the Academy of Marketing Science
7
Management decision : MD
7
SpringerLink / Bücher
7
International journal of contemporary hospitality management
6
Journal of service research : JSR
6
Journal of service theory and practice : JSTP
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Cogent business & management
5
Journal of business-to-business marketing
5
Journal of marketing management : MM
5
Strategy & leadership : a publication of Strategic Leadership Forum
5
Technological forecasting & social change : an international journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
European Sport management quarterly : ESMQ
4
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of hospitality marketing & management
4
Journal of service research
4
Services marketing quarterly
4
The TQM journal : the international review of organizational improvement
4
The international review of retail, distribution and consumer research
4
California management review
3
European business review : EBR ; the official journal of the International Management Centres, Europe
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business excellence
3
International journal of management and economics
3
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ECONIS (ZBW)
18
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1
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
2
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
3
Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka
;
Bhatti, Waheed Akbar
;
Arslan, Ahmad
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
Saved in:
4
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
5
Value co-creation in services for animal companions
Hendricks, Jennifer
;
Schmitz, Gertrud
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 831-845
Persistent link: https://www.econbiz.de/10013407607
Saved in:
6
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
7
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
8
Customer engagement in a Big Data world
Kunz, Werner
;
Aksoy, Lerzan
;
Bart, Yakov
;
Heinonen, Kristina
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 161-171
Persistent link: https://www.econbiz.de/10011654662
Saved in:
9
Co-creating value with consumers through social media
Kao, Tzu-Yi
;
Yang, Ming-Hsien
;
Wu, Ji-Tsung Ben
;
Cheng, …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 141-151
Persistent link: https://www.econbiz.de/10011486888
Saved in:
10
Studying customers' resource integration by service employees in interactional value co-creation
Plé, Loïc
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 153-164
Persistent link: https://www.econbiz.de/10011486995
Saved in:
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