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~isPartOf:"The journal of services marketing"
~subject:"Consumer behaviour"
~subject:"Großbritannien"
~subject:"Industrieforschung"
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Subject
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Consumer behaviour
Großbritannien
Industrieforschung
Beziehungsmarketing
225
Relationship marketing
225
Konsumentenverhalten
164
Customer satisfaction
152
Kundenzufriedenheit
152
Dienstleistungsqualität
149
Service quality
149
Customer service
75
Kundenservice
75
Dienstleistungssektor
63
Service industry
63
Beschwerdemanagement
43
Complaint management
43
Services
42
Dienstleistung
38
Customer integration
37
Kundenintegration
37
Dienstleistungsmarketing
33
Services marketing
33
Brand management
31
Emotion
31
Markenführung
31
USA
30
United States
30
Betriebliche Wertschöpfung
25
Lieferantenmanagement
25
Supplier relationship management
25
Value creation
25
Customer experience
24
Einzelhandel
23
Retail trade
23
Social Web
20
Social web
20
Viral marketing
19
Virales Marketing
19
Innovation
18
Satisfaction
18
Service encounter
18
Arbeitszufriedenheit
17
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3
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Article
165
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1
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Article in journal
166
Aufsatz in Zeitschrift
166
Collection of articles of several authors
1
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1
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English
166
Author
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Mattila, Anna S.
7
Klaus, Philipp
5
Sharma, Piyush
4
Harris, Lloyd C.
3
Hollebeek, Linda D.
3
Alkire, Linda
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Choi, Beom Joon
2
Daunt, Kate L.
2
Gabler, Colin B.
2
Ha, Hong Youl
2
Kim, Namwoon
2
Liu, Matthew Tingchi
2
Madupalli, Ramana Kumar
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Neale, Larry
2
Poddar, Amit
2
Rosenbaum, Mark
2
Shi, Guicheng
2
Svari, Sander
2
Svensson, Göran
2
Tam, Jackie L. M.
2
Voorhees, Clay M.
2
Wong, IpKin Anthony
2
Wu, Luorong
2
Ahmad, Hassan
1
Ahn, Hongmin
1
Ahn, Kwanghoon
1
Akamavi, Raphaël K.
1
Aksoy, Lerzan
1
Al-Hawari, Mohd Ahmad
1
Aldas-Manzano, Joaquin
1
Ali, Fayaz
1
Almanza, Barbara
1
Anaya, Gerardo Joel
1
Anaza, Nwamaka A.
1
Arnold, Mark J.
1
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Published in...
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The journal of services marketing
Journal of business research : JBR
977
Journal of retailing and consumer services
822
International journal of hospitality management
747
Research policy : policy, management and economic studies of science, technology and innovation
558
Management science : journal of the Institute for Operations Research and the Management Sciences
457
The journal of product & brand management
394
The journal of brand management : an international journal
376
Journal of marketing management : MM
368
Tourism management : research, policies, practice
355
NBER working paper series
334
Cogent business & management
310
International journal of retail & distribution management
308
Working paper / National Bureau of Economic Research, Inc.
306
NBER Working Paper
296
Journal of fashion marketing and management
289
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
279
SpringerLink / Bücher
279
International journal of contemporary hospitality management
278
Research management
262
International Journal of Retail & Distribution Management
261
Journal of hospitality marketing & management
249
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
223
Psychology & marketing
221
Journal of business ethics : JOBE
212
Technological forecasting & social change : an international journal
207
Discussion paper series / IZA
201
Journal of Product & Brand Management
201
Asia Pacific journal of marketing and logistics
189
Journal of marketing management : JMM ; journal of the Academy of Marketing
187
Economics of innovation and new technology
182
European journal of marketing : EJM
181
Discussion paper / Centre for Economic Policy Research
177
Industrial marketing management : the international journal for industrial and high-tech firms
173
International journal of technology management : IJTM
173
Journal of promotion management : innovations in planning and applied research
171
Journal of promotion management : JPM
168
Marketing : ZFP ; journal of research and management
167
International journal of consumer studies
163
Journal of the Academy of Marketing Science
162
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ECONIS (ZBW)
166
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1
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166
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1
Retrospective: compatibility
management
: customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
2
Towards an approach to signage
management
quality (SMQ)
Bonfanti, Angelo
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 312-321
Persistent link: https://www.econbiz.de/10009788847
Saved in:
3
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
4
The effect of perceived threat on online service reviews
Kim, Jong Min
;
Lee, Eunkyung
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 300-312
Persistent link: https://www.econbiz.de/10014228972
Saved in:
5
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
6
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
7
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
8
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
9
Consumer responses to environmental corporate social responsibility and luxury
Schill, Marie
;
Godefroit-Winkel, Delphine
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 769-780
Persistent link: https://www.econbiz.de/10013407599
Saved in:
10
The impact of service climate on gratitude in driving customer outcomes
Qi, Ji
;
Peng, Yi
;
Lowman, Graham H.
;
He, Xingliang
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
Saved in:
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