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~isPartOf:"The journal of services marketing"
~subject:"Einzelhandel"
~subject:"Konsumentenverhalten"
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Einzelhandel
Konsumentenverhalten
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
159
Customer satisfaction
151
Kundenzufriedenheit
151
Dienstleistungsqualität
149
Service quality
149
Customer service
75
Kundenservice
75
Dienstleistungssektor
62
Service industry
62
Beschwerdemanagement
43
Complaint management
43
Services
41
Customer integration
37
Dienstleistung
37
Kundenintegration
37
Dienstleistungsmarketing
33
Services marketing
33
Brand management
31
Markenführung
31
Emotion
30
USA
30
United States
30
Betriebliche Wertschöpfung
25
Lieferantenmanagement
25
Supplier relationship management
25
Value creation
25
Customer experience
24
Retail trade
23
Innovation
18
Satisfaction
18
Service encounter
18
Social Web
18
Social web
18
Arbeitszufriedenheit
17
Brand image
17
Customer engagement
17
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Online availability
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Undetermined
98
Free
3
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Article
168
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
169
Aufsatz in Zeitschrift
169
Collection of articles of several authors
1
Sammelwerk
1
Language
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English
169
Author
All
Mattila, Anna S.
7
Klaus, Philipp
5
Sharma, Piyush
4
Harris, Lloyd C.
3
Hollebeek, Linda D.
3
Alkire, Linda
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Choi, Beom Joon
2
Coughlan, Joseph
2
Daunt, Kate L.
2
Gabler, Colin B.
2
Gil Saura, Irene
2
Ha, Hong Youl
2
Kim, Namwoon
2
Liu, Matthew Tingchi
2
Madupalli, Ramana Kumar
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Neale, Larry
2
Poddar, Amit
2
Reynolds, Kristy E.
2
Rosenbaum, Mark
2
Russell-Bennett, Rebekah
2
Shi, Guicheng
2
Svari, Sander
2
Svensson, Göran
2
Tam, Jackie L. M.
2
Voorhees, Clay M.
2
Wong, IpKin Anthony
2
Wu, Luorong
2
Ahmad, Hassan
1
Ahn, Kwanghoon
1
Akamavi, Raphaël K.
1
Aksoy, Lerzan
1
Al-Hawari, Mohd Ahmad
1
Aldas-Manzano, Joaquin
1
Ali, Fayaz
1
Almanza, Barbara
1
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Published in...
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The journal of services marketing
Journal of retailing and consumer services
879
Journal of business research : JBR
852
The journal of product & brand management
312
International journal of hospitality management
309
The journal of brand management : an international journal
298
Psychology & marketing
197
International journal of production economics
194
Asia Pacific journal of marketing and logistics
188
Journal of retailing
184
International journal of retail & distribution management
168
Journal of business ethics : JOBE
162
SpringerLink / Bücher
161
European journal of operational research : EJOR
160
European journal of marketing : EJM
157
Journal of the Academy of Marketing Science
150
Journal of travel and tourism marketing
139
Journal of marketing communications
136
Journal of marketing
135
Management science : journal of the Institute for Operations Research and the Management Sciences
135
The international review of retail, distribution and consumer research
132
International journal of consumer studies
130
Marketing intelligence & planning
125
Cogent business & management
123
International journal of contemporary hospitality management
123
Journal of hospitality marketing & management
121
Industrial marketing management : the international journal for industrial and high-tech firms
116
Journal of strategic marketing
114
Journal of marketing management : MM
113
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
110
Marketing letters : a journal of research in marketing
100
The service industries journal
100
The journal of consumer marketing
96
Tourism management : research, policies, practice
96
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
89
Journal of international consumer marketing
89
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
87
International journal of production research
86
Manufacturing & service operations management : M & SOM
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
83
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ECONIS (ZBW)
169
Showing
1
-
10
of
169
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date (oldest first)
1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
3
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
4
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
5
Consumer responses to environmental corporate social responsibility and luxury
Schill, Marie
;
Godefroit-Winkel, Delphine
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 769-780
Persistent link: https://www.econbiz.de/10013407599
Saved in:
6
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
7
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
8
Mental conversion : a customer service strategy impacting shopping experiences
Meng, Yan
;
Gould, Stephen J.
;
Song, Lei
;
Chang, Hua
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 464-477
Persistent link: https://www.econbiz.de/10014276921
Saved in:
9
The impact of service climate on gratitude in driving customer outcomes
Qi, Ji
;
Peng, Yi
;
Lowman, Graham H.
;
He, Xingliang
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
Saved in:
10
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
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