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~isPartOf:"The journal of services marketing"
~subject:"Konsumentenverhalten"
~subject:"Markenführung"
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Search: subject:"Management"
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Konsumentenverhalten
Markenführung
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
159
Customer satisfaction
151
Kundenzufriedenheit
151
Dienstleistungsqualität
149
Service quality
149
Customer service
75
Kundenservice
75
Dienstleistungssektor
62
Service industry
62
Beschwerdemanagement
43
Complaint management
43
Services
41
Customer integration
37
Dienstleistung
37
Kundenintegration
37
Dienstleistungsmarketing
33
Services marketing
33
Brand management
31
Emotion
30
USA
30
United States
30
Betriebliche Wertschöpfung
25
Lieferantenmanagement
25
Supplier relationship management
25
Value creation
25
Customer experience
24
Einzelhandel
23
Retail trade
23
Innovation
18
Satisfaction
18
Service encounter
18
Social Web
18
Social web
18
Arbeitszufriedenheit
17
Brand image
17
Customer engagement
17
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Undetermined
96
Free
3
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Article
172
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
174
Aufsatz in Zeitschrift
174
Collection of articles of several authors
2
Sammelwerk
2
Language
All
English
174
Author
All
Mattila, Anna S.
7
Klaus, Philipp
5
Sharma, Piyush
4
Harris, Lloyd C.
3
Hollebeek, Linda D.
3
O'Cass, Aron
3
Alkire, Linda
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Choi, Beom Joon
2
Daunt, Kate L.
2
Gabler, Colin B.
2
Gil Saura, Irene
2
Ha, Hong Youl
2
Kim, Namwoon
2
Liu, Matthew Tingchi
2
Madupalli, Ramana Kumar
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Neale, Larry
2
Poddar, Amit
2
Rosenbaum, Mark
2
Shi, Guicheng
2
Svari, Sander
2
Svensson, Göran
2
Tam, Jackie L. M.
2
Voorhees, Clay M.
2
Wong, IpKin Anthony
2
Wu, Luorong
2
Ahmad, Hassan
1
Ahn, Kwanghoon
1
Akamavi, Raphaël K.
1
Aksoy, Lerzan
1
Al-Hawari, Mohd Ahmad
1
Aldas-Manzano, Joaquin
1
Ali, Fayaz
1
Almanza, Barbara
1
Anaya, Gerardo Joel
1
Anaza, Nwamaka A.
1
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Published in...
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The journal of services marketing
Journal of business research : JBR
1,010
Journal of retailing and consumer services
807
The journal of brand management : an international journal
578
The journal of product & brand management
406
SpringerLink / Bücher
340
International journal of hospitality management
338
Psychology & marketing
219
Asia Pacific journal of marketing and logistics
200
European journal of marketing : EJM
196
Industrial marketing management : the international journal for industrial and high-tech firms
180
Journal of the Academy of Marketing Science
169
Journal of marketing communications
167
Journal of marketing
165
Marketing intelligence & planning
165
Journal of business ethics : JOBE
161
Journal of marketing management : MM
161
Journal of travel and tourism marketing
161
Journal of strategic marketing
146
International journal of contemporary hospitality management
142
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
142
Journal of retailing
142
Tourism management : research, policies, practice
138
International journal of consumer studies
134
Journal of hospitality marketing & management
133
Cogent business & management
129
International journal of retail & distribution management
118
Management science : journal of the Institute for Operations Research and the Management Sciences
118
Marketing letters : a journal of research in marketing
115
The service industries journal
114
Journal of marketing research : JMR
104
The journal of consumer marketing
104
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
101
Journal of fashion marketing and management
100
Springer eBook Collection
100
Journal of international consumer marketing
98
The international review of retail, distribution and consumer research
96
International journal of internet marketing and advertising : IJIMA
95
Journal of promotion management : innovations in planning and applied research
94
The IUP journal of brand management : IJBRM
94
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ECONIS (ZBW)
174
Showing
1
-
10
of
174
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date (oldest first)
1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
3
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
4
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
5
Consumer responses to environmental corporate social responsibility and luxury
Schill, Marie
;
Godefroit-Winkel, Delphine
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 769-780
Persistent link: https://www.econbiz.de/10013407599
Saved in:
6
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
7
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
8
Mental conversion : a customer service strategy impacting shopping experiences
Meng, Yan
;
Gould, Stephen J.
;
Song, Lei
;
Chang, Hua
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 464-477
Persistent link: https://www.econbiz.de/10014276921
Saved in:
9
The impact of service climate on gratitude in driving customer outcomes
Qi, Ji
;
Peng, Yi
;
Lowman, Graham H.
;
He, Xingliang
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
Saved in:
10
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
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