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~isPartOf:"The journal of services marketing"
~subject:"Konsumentenverhalten"
~subject:"Services"
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Search: subject:"Management"
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Konsumentenverhalten
Services
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
159
Customer satisfaction
151
Kundenzufriedenheit
151
Dienstleistungsqualität
149
Service quality
149
Customer service
75
Kundenservice
75
Dienstleistungssektor
62
Service industry
62
Beschwerdemanagement
43
Complaint management
43
Customer integration
37
Dienstleistung
37
Kundenintegration
37
Dienstleistungsmarketing
33
Services marketing
33
Brand management
31
Markenführung
31
Emotion
30
USA
30
United States
30
Betriebliche Wertschöpfung
25
Lieferantenmanagement
25
Supplier relationship management
25
Value creation
25
Customer experience
24
Einzelhandel
23
Retail trade
23
Innovation
18
Satisfaction
18
Service encounter
18
Social Web
18
Social web
18
Arbeitszufriedenheit
17
Brand image
17
Customer engagement
17
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Undetermined
115
Free
4
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All
Article
189
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
190
Aufsatz in Zeitschrift
190
Collection of articles of several authors
1
Sammelwerk
1
Language
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English
190
Author
All
Mattila, Anna S.
7
Klaus, Philipp
6
Sharma, Piyush
6
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Edvardsson, Bo
3
Harris, Lloyd C.
3
Hollebeek, Linda D.
3
Rosenbaum, Mark
3
Aksoy, Lerzan
2
Barrios, Andrés
2
Basso, Kenny
2
Burton, Jamie
2
Choi, Beom Joon
2
Cronin, J. J.
2
Daunt, Kate L.
2
Furrer, Olivier
2
Gabler, Colin B.
2
Gruber, Thorsten
2
Grönroos, Christian
2
Gustafsson, Anders
2
Ha, Hong Youl
2
Kim, Namwoon
2
Landry, Mikèle
2
Liu, Matthew Tingchi
2
Madupalli, Ramana Kumar
2
Matos, Celso Augusto de
2
McColl-Kennedy, Janet R.
2
Medler-Liraz, Hana
2
Neale, Larry
2
Poddar, Amit
2
Shi, Guicheng
2
Svari, Sander
2
Svensson, Göran
2
Tam, Jackie L. M.
2
Voorhees, Clay M.
2
White, Allyn
2
Witell, Lars
2
Wong, IpKin Anthony
2
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Published in...
All
The journal of services marketing
Journal of business research : JBR
886
Journal of retailing and consumer services
780
International journal of hospitality management
316
The journal of product & brand management
306
The journal of brand management : an international journal
299
Psychology & marketing
199
Asia Pacific journal of marketing and logistics
179
European journal of marketing : EJM
158
Journal of business ethics : JOBE
155
Journal of the Academy of Marketing Science
155
SpringerLink / Bücher
151
Journal of travel and tourism marketing
143
Journal of marketing communications
140
Marketing intelligence & planning
138
Journal of marketing
137
International journal of consumer studies
131
International journal of contemporary hospitality management
127
Journal of retailing
125
Journal of strategic marketing
125
Journal of hospitality marketing & management
123
Industrial marketing management : the international journal for industrial and high-tech firms
122
Cogent business & management
121
The service industries journal
119
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
112
Management science : journal of the Institute for Operations Research and the Management Sciences
111
Journal of marketing management : MM
109
Journal of service management
108
International journal of retail & distribution management
104
The international review of retail, distribution and consumer research
104
Tourism management : research, policies, practice
102
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
96
Marketing letters : a journal of research in marketing
96
The journal of consumer marketing
96
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
94
Journal of international consumer marketing
92
Journal of promotion management : innovations in planning and applied research
83
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
82
International journal of internet marketing and advertising : IJIMA
80
Journal of global marketing
80
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ECONIS (ZBW)
190
Showing
1
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10
of
190
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date (oldest first)
1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
4
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
5
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
6
Consumer responses to environmental corporate social responsibility and luxury
Schill, Marie
;
Godefroit-Winkel, Delphine
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 769-780
Persistent link: https://www.econbiz.de/10013407599
Saved in:
7
The impact of service climate on gratitude in driving customer outcomes
Qi, Ji
;
Peng, Yi
;
Lowman, Graham H.
;
He, Xingliang
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
Saved in:
8
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
9
Mental conversion : a customer service strategy impacting shopping experiences
Meng, Yan
;
Gould, Stephen J.
;
Song, Lei
;
Chang, Hua
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 464-477
Persistent link: https://www.econbiz.de/10014276921
Saved in:
10
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
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