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~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
~subject:"Service quality"
~subject:"Service-dominant logic"
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Kundenzufriedenheit
Service quality
Service-dominant logic
Customer value
28
Kundenwert
28
Betriebliche Wertschöpfung
13
Beziehungsmarketing
13
Relationship marketing
13
Value creation
13
Dienstleistungsqualität
12
Customer satisfaction
6
Consumer behaviour
5
Customer integration
5
Konsumentenverhalten
5
Kundenintegration
5
Service-Dominant Logic
5
perceived value
5
value co-creation
5
Taiwan
4
service-dominant logic
4
Dienstleistungssektor
3
Service industry
3
customer loyalty
3
Customer service
2
Ethiopia
2
Firm performance
2
Gastronomie
2
Hotel industry
2
Hotellerie
2
Information technology
2
Informationstechnik
2
Kundenservice
2
Lieferantenmanagement
2
Marketing theory
2
Marketingtheorie
2
Online retailing
2
Online-Handel
2
Restaurant industry
2
Structural equation model
2
Strukturgleichungsmodell
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English
16
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Chang, Hong-Sheng
2
Alves, Helena
1
Amario, Enrique Martín
1
Amirtha, Raman
1
Baek, Wooyeul
1
Barroso Castro, Carmen
1
Byon, Kevin K.
1
Canter, Deborah D.
1
Chen, Shu-Ching
1
Edvardsson, Bo
1
Evangelista, Felicitas
1
Frías Jamilena, Dolores María
1
Gong, Taeshik
1
Hallikas, Jukka
1
Horbel, Chris
1
Hsiao, Han-Liang
1
Huttu, Essi
1
Kim, Kyungyeol
1
Kim, Wansoo
1
Le Nguyen Hau
1
Martinsuo, Miia
1
Mikkonen, Karri
1
Ok, Chihyung
1
Pham Ngoc Thuy
1
Polo Peña, Ana Isabel
1
Popp, Bastian
1
Pynnönen, Mikko
1
Quester, Pascale G.
1
Ritala, Paavo
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Rodríguez Molina, Miguel Ángel
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Ruiz, David Martín
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Shainesh, G.
1
Sharma, Anand K.
1
Sivakumar, V. J.
1
Srinivasan, V.
1
Tronvoll, Bård
1
Woratschek, Herbert
1
Xu, Yingzi
1
Yi, Youjae
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The service industries journal
Journal of retailing and consumer services
21
International journal of hospitality management
20
Journal of business research : JBR
18
Industrial marketing management : the international journal for industrial and high-tech firms
16
Journal of service research : JSR
10
Marketing theory
10
The journal of services marketing
10
International journal of contemporary hospitality management
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Journal of service management
7
Service business
7
The TQM journal : the international review of organizational improvement
7
Tourism management : research, policies, practice
7
International journal of services and operations management
6
Journal of hospitality and tourism insights
6
Journal of marketing management : MM
6
Journal of service theory and practice : JSTP
6
Journal of the Academy of Marketing Science
6
Cogent business & management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
Journal of air transport management
4
Journal of business-to-business marketing
4
Journal of strategic marketing
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of vacation marketing
4
Australasian marketing journal
3
European Sport management quarterly : ESMQ
3
International journal of leisure and tourism marketing : IJLTM
3
International journal of retail & distribution management
3
International journal of services, economics and management
3
Journal of hospitality marketing & management
3
Management decision : MD
3
Marketing : ZFP ; journal of research and management
3
The journal of business & industrial marketing
3
AMS review : official publication of the Academy of Marketing Science
2
Electronic commerce research
2
European business review : EBR ; the official journal of the International Management Centres, Europe
2
European journal of marketing
2
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ECONIS (ZBW)
16
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1
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
2
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
3
Customer-to-customer value co-creation and co-destruction in sporting events
Kim, Kyungyeol
;
Byon, Kevin K.
;
Baek, Wooyeul
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 633-655
Persistent link: https://www.econbiz.de/10012260315
Saved in:
4
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
5
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
6
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
7
Differentiation value through services in a manufacturer's delivery chain
Huttu, Essi
;
Martinsuo, Miia
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 763-782
Persistent link: https://www.econbiz.de/10011439950
Saved in:
8
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
9
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
10
Value co-creation via information and communications technology
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1043-1059
Persistent link: https://www.econbiz.de/10010412932
Saved in:
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