//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Gesundheitsversorgung"
~subject:"Relationship marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Qualitätsmanagement"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Gesundheitsversorgung
Relationship marketing
Quality management
528
Qualitätsmanagement
528
Dienstleistungsqualität
93
Service quality
93
Customer satisfaction
60
Kundenzufriedenheit
60
Standardisierung
47
Standardization
47
Product quality
46
Produktqualität
46
quality management
46
Firm performance
45
Unternehmenserfolg
45
Performance measurement
42
Performance-Messung
42
Einführung
41
Implementation
41
total quality management
34
Innovation
33
Taiwan
31
Business process management
27
Prozessmanagement
27
Spain
27
Spanien
27
Beziehungsmarketing
26
Industrie
26
Manufacturing industries
26
Knowledge management
24
Structural equation model
24
Strukturgleichungsmodell
24
Wissensmanagement
24
Costs
22
Innovation management
22
Innovationsmanagement
22
KMU
22
Kosten
22
SME
22
TQM
22
Corporate culture
21
more ...
less ...
Online availability
All
Undetermined
19
Type of publication
All
Article
38
Type of publication (narrower categories)
All
Article in journal
38
Aufsatz in Zeitschrift
38
Conference paper
7
Konferenzbeitrag
7
Language
All
English
38
Author
All
Marimon, Frederic
2
Alonso-Almeida, M. Mar
1
Amorim, Marlene
1
Baser, Onur
1
Bernardo, Merce
1
Bravi, Laura
1
Brink, Wim van den
1
Carr, Amelia
1
Casadesús, Martí
1
Cassia, Fabio
1
Chang, Hsin Hsin
1
Chang, Tsang-Chuan
1
Chen, Chih Ta
1
Chen, Hsin-i
1
Chen, Kuen-Suan
1
Chen, Mu-Chen
1
Cheng, Wan Jung
1
Cho, In Jae
1
Cinaroglu, Songul
1
Cockalo, Dragan
1
Collins, Kevin F.
1
Dabestani, Reza
1
Dahari, Zainurin
1
Dahlgaard, Jens Jörn
1
De, Kalyan Kumar
1
Di Pietro, Laura
1
Djordjevic, Dejan
1
Fotiadis, Anestis K.
1
Gomelj Omerzel, Doris
1
Guglielmetti Mugion, Roberta
1
Hsieh, Pi-Jung
1
Hsu, Chia-Lin
1
Hsu, Chu-ling
1
Huang, Chiao-Tzu
1
Huang, Stephen Chi-Tsun
1
Hussin, Husnayati
1
Izvercian, Monica
1
Jahn Kassim, Puteri Nemie
1
Jansen, Paul
1
Jin, Haizhe
1
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The TQM journal : the international review of organizational improvement
33
Health care management review : HCM review
30
Journal of health organization and management
26
Quality management journal : QMJ
24
International journal of productivity and quality management : IJPQM
21
Total quality management & business excellence
19
International journal of quality & reliability management
15
International journal of six sigma and competitive advantage : IJSSCA
14
International journal of quality and service sciences
13
Industrial marketing management : the international journal for industrial and high-tech firms
10
Benchmarking : an international journal
9
International journal of production research
8
International journal of services and operations management
8
Journal of retailing and consumer services
8
Business process management journal
7
International journal of hospitality management
7
The service industries journal
7
Europäische Hochschulschriften / 5
6
International journal of production economics
6
Journal of business research : JBR
5
Journal of business-to-business marketing
5
Qualitätsmanagement im Gesundheitswesen
5
Allokation im marktwirtschaftlichen System
4
Benchmarking : an international journal ; BIJ
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
4
Health care management science : a new journal serving the international health care management community
4
Health marketing quarterly
4
IEEE transactions on engineering management : EM
4
International journal of business excellence
4
International journal of business excellence : IJBEX
4
International journal of contemporary hospitality management
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of process management and benchmarking : IJPMB
4
International journal of project management : the journal of The International Project Management Association
4
Journal of industrial engineering and management : JIEM
4
Journal of open innovation : technology, market, and complexity
4
Manufacturing & service operations management : M & SOM
4
Production and operations management : an international journal of the Production and Operations Management Society
4
Profession : Wissenschaftsedition im Rainer Hampp Verlag
4
more ...
less ...
Source
All
ECONIS (ZBW)
38
Showing
1
-
10
of
38
Sort
Relevance
Date (newest first)
Date (oldest first)
1
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
2
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
3
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
4
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
5
Topic modelling-based decision framework for analysing digital voice of the customer
Özdağoğlu, Güzin
;
Kapucugil-İkiz, Aysun
;
Çelik, …
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1545-1562
Persistent link: https://www.econbiz.de/10011962105
Saved in:
6
Improving risk assessment for customer-oriented FMEA
Pisut Koomsap
;
Thuangporn Charoenchokdilok
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1563-1579
Persistent link: https://www.econbiz.de/10011962110
Saved in:
7
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
8
Causal structure of the EFQM excellence model among healthcare sector : a case study in Iran
Mesgari, Iman
;
Miab, Ali Kamali
;
Sadeghi, Mohammad Jamal
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 663-677
Persistent link: https://www.econbiz.de/10011723747
Saved in:
9
The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina
;
Izvercian, Monica
;
Pugna, Adrian Pavel
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
Saved in:
10
Combined analysis of service expectations and perceptions in lodging industry through quality function deployment
Kurtulmuşiğlu, Feride Bahar
;
Pakdil, Fatma
- In:
Total quality management & business excellence : an …
28
(
2017
)
12
,
pp. 1393-1413
Persistent link: https://www.econbiz.de/10011781640
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->