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~isPartOf:"Tourism management : research, policies, practice"
~subject:"Dienstleistungsqualität"
~subject:"Experiment"
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Dienstleistungsqualität
Experiment
Beziehungsmarketing
108
Relationship marketing
108
Holiday behaviour
91
Urlaubsverhalten
91
Tourism
86
Tourismus
84
Consumer behaviour
69
Konsumentenverhalten
69
Customer satisfaction
59
Kundenzufriedenheit
59
Tourism industry
53
Tourismuswirtschaft
53
Tourism marketing
50
Tourismusmarketing
50
Hotel industry
32
Hotellerie
32
Service quality
32
Event marketing
30
Event-Marketing
30
Destination management
28
Destinationsmanagement
28
Brand image
23
Markenimage
23
Emotion
19
Social Web
19
Social web
19
Tourist experience
18
Big event
17
Großveranstaltung
17
Experience
16
Australia
15
Australien
15
Brand management
15
Markenführung
15
Customer integration
13
Internet marketing
13
Kundenintegration
13
Online-Marketing
13
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Undetermined
41
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47
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47
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47
Case study
1
Fallstudie
1
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English
47
Author
All
Cai, Ruiying
2
Gursoy, Dogan
2
Kirillova, Ksenia
2
Koritos, Christos
2
So, Kevin Kam Fung
2
Su, LuJun
2
Zhang, Ye
2
Akamavi, Raphaël K.
1
Alonso-Almeida, María del Mar
1
Alén, Elisa
1
Berenguer Contrí, Gloria
1
Bernardo, Merce
1
Bogicevic, Vanja
1
Bose, Indranil
1
Boukis, Achilleas
1
Bradley, Graham L.
1
Bradley, Gregory T.
1
Buckley, Ralf
1
Carlos Villamarín, Pablo de
1
Chen, Li-fei
1
Chen, Liujing
1
Chen, Shuixia
1
Chen, Xiaohong
1
Chiao Ling Yang
1
Cole, Shu Tian
1
Cui, Yuanyuan
1
Daunt, Kate L.
1
Ermagun, Alireza
1
Friis Jensen, Jens
1
Gao, Baojun
1
Gardiner, Sarah
1
Gelissen, John
1
González-Mansilla, Óscar
1
Gou, Xunjie
1
Gounaris, Spiros
1
Grün, Bettina
1
Hassan, Lama Al Hajj
1
He, Zeya
1
Hsu, Cathy H. C.
1
Hu, Jihao
1
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Published in...
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Tourism management : research, policies, practice
Journal of retailing and consumer services
205
International journal of hospitality management
137
Journal of business research : JBR
124
The journal of services marketing
107
The service industries journal
80
Journal of hospitality marketing & management
71
Journal of travel and tourism marketing
64
International journal of contemporary hospitality management
62
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Services marketing quarterly
53
Journal of service research : JSR
51
Service business
47
Journal of service management
43
Cogent business & management
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
35
The TQM journal : the international review of organizational improvement
32
Industrial marketing management : the international journal for industrial and high-tech firms
28
International journal of quality and service sciences
27
Journal of service research
27
Journal of strategic marketing
27
Asia Pacific journal of marketing and logistics
25
The international journal of bank marketing : IJBM
25
International journal of services and operations management
24
Psychology & marketing
24
Journal of air transport management
23
Journal of the Academy of Marketing Science
23
Marketing intelligence & planning
23
Journal of behavioral decision making
22
Managing service quality : MSQ ; an international journal
22
International journal of quality & reliability management
21
International journal of services, economics and management
21
Total quality management & business excellence
21
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
European journal of marketing : EJM
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Journal of hospitality and tourism insights
17
Journal of marketing
17
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ECONIS (ZBW)
47
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1
How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun
;
Jia, Bocong
;
Huang, Yinghua
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
Saved in:
2
How tourism memory boosts creativity? : the role of openness to
experience
Hu, Jihao
;
Wan, Lisa C.
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457622
Saved in:
3
Exploring the impact of location-based augmented reality on tourists' spatial behavior,
experience
, and intention through a field experiment
Zhang, Kun
;
Wang, Jingyue
;
Zhang, Jinyi
;
Wang, Ying
; …
- In:
Tourism management : research, policies, practice
102
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014457770
Saved in:
4
Tourism experiences vs. material purchases : effects of eudaimonic consumption motive on consumers' reactions to invidious comparisons
Yang, Wan
;
Zhang, Ye
;
So, Kevin Kam Fung
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012417907
Saved in:
5
Nonverbal communication in hotels as a medium of
experience
co-creation
Shahidul Islam, Mohammad
;
Kirillova, Ksenia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012648372
Saved in:
6
Conceptualizing home-sharing lodging
experience
and its impact on destination image perception : a mixed method approach
Shi, Si
;
Gursoy, Dogan
;
Chen, Liujing
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 245-256
Persistent link: https://www.econbiz.de/10012063599
Saved in:
7
How virtual reality moderates daily negative mood spillover among hotel frontline employees : a within-person field experiment
Leung, Xi Y.
;
Shi, Xiaolin
;
Huang, Xiaoting
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013534432
Saved in:
8
Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna
;
Keränen, Joona
;
Ritala, Paavo
;
Vilko, Jyri
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
Saved in:
9
Building restaurant customers' technology readiness through robot-assisted experiences at multiple product levels
Ma, Emily Jintao
;
Yang, Huijun
;
Wang, Yao-Chin
;
Song, Hanqun
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366116
Saved in:
10
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
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