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~isPartOf:"Tourism management : research, policies, practice"
~subject:"Dienstleistungsqualität"
~subject:"Markenführung"
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Dienstleistungsqualität
Markenführung
Beziehungsmarketing
111
Relationship marketing
111
Holiday behaviour
92
Urlaubsverhalten
92
Tourism
86
Tourismus
84
Consumer behaviour
72
Konsumentenverhalten
72
Customer satisfaction
61
Kundenzufriedenheit
61
Tourism industry
53
Tourismuswirtschaft
53
Tourism marketing
50
Tourismusmarketing
50
Service quality
34
Hotel industry
33
Hotellerie
33
Event marketing
30
Event-Marketing
30
Destination management
28
Destinationsmanagement
28
Brand image
23
Markenimage
23
Emotion
19
Social Web
19
Social web
19
Tourist experience
18
Big event
17
Experiment
17
Großveranstaltung
17
Brand management
16
Experience
16
Australia
15
Australien
15
Customer integration
13
Internet marketing
13
Kundenintegration
13
Online-Marketing
13
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Undetermined
43
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Article
49
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49
Aufsatz in Zeitschrift
49
Case study
1
Fallstudie
1
Language
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English
49
Author
All
So, Kevin Kam Fung
3
Boukis, Achilleas
2
Cai, Ruiying
2
Campo, Sara
2
Hudson, Simon
2
Jiménez-Barreto, Jano
2
Koritos, Christos
2
O'Cass, Aron
2
Rubio Benito, Natalia
2
Su, LuJun
2
Akamavi, Raphaël K.
1
Alonso-Almeida, María del Mar
1
Alén, Elisa
1
Aro, Kaisa
1
Barreda, Albert A.
1
Berenguer Contrí, Gloria
1
Bernardo, Merce
1
Bilgihan, Anil
1
Bogicevic, Vanja
1
Bose, Indranil
1
Bradley, Graham L.
1
Bradley, Gregory T.
1
Carlos Villamarín, Pablo de
1
Casidy, Riza
1
Chen, Li-fei
1
Chen, Shuixia
1
Chen, Xiaohong
1
Choe, Yeongbae
1
Cole, Shu Tian
1
Cui, Yuanyuan
1
Daly, Timothy
1
Daunt, Kate L.
1
Dogru, Tarik
1
Ermagun, Alireza
1
Evers, Uwana
1
Farrington, Thomas
1
Fu, Xiaoxiao
1
Gao, Baojun
1
Gelissen, John
1
González-Mansilla, Óscar
1
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Published in...
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Tourism management : research, policies, practice
Journal of retailing and consumer services
297
Journal of business research : JBR
251
International journal of hospitality management
165
The journal of services marketing
112
The journal of brand management : an international journal
108
The journal of product & brand management
106
The service industries journal
91
Journal of hospitality marketing & management
82
International journal of contemporary hospitality management
77
Journal of travel and tourism marketing
70
Cogent business & management
62
Journal of strategic marketing
59
Services marketing quarterly
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Asia Pacific journal of marketing and logistics
55
Journal of service management
54
Industrial marketing management : the international journal for industrial and high-tech firms
53
Marketing intelligence & planning
52
Journal of service research : JSR
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Service business
48
Psychology & marketing
45
European journal of marketing : EJM
40
SpringerLink / Bücher
40
The TQM journal : the international review of organizational improvement
36
Journal of the Academy of Marketing Science
35
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
34
Journal of service research
33
International journal of internet marketing and advertising : IJIMA
32
The international journal of bank marketing : IJBM
31
Journal of marketing
30
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
30
Journal of promotion management : innovations in planning and applied research
29
International journal of quality and service sciences
28
Journal of air transport management
27
Journal of retailing
27
European journal of marketing
26
Total quality management & business excellence
26
International journal of electronic marketing and retailing : IJEMR
25
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ECONIS (ZBW)
49
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49
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date (oldest first)
1
Customer touchpoints : conceptualization, index development, and validation
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Tourism management : research, policies, practice
103
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10015052067
Saved in:
2
How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun
;
Jia, Bocong
;
Huang, Yinghua
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
Saved in:
3
"Give me an upgrade or I will give you a bad review!" : investigating customer threats in the hospitality industry
Boukis, Achilleas
;
Harris, Lloyd C.
;
Koritos, Christos D.
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015052203
Saved in:
4
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
5
Nonverbal communication in hotels as a medium of
experience
co-creation
Shahidul Islam, Mohammad
;
Kirillova, Ksenia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012648372
Saved in:
6
Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna
;
Keränen, Joona
;
Ritala, Paavo
;
Vilko, Jyri
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
Saved in:
7
Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
Saved in:
8
Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.
;
Wang, Wei
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
Saved in:
9
Building restaurant customers' technology readiness through robot-assisted experiences at multiple product levels
Ma, Emily Jintao
;
Yang, Huijun
;
Wang, Yao-Chin
;
Song, Hanqun
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366116
Saved in:
10
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
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