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~person:"Arndt, Aaron D."
~person:"Evans, Kenneth R."
~person:"Plouffe, Christopher R."
~subject:"Customer satisfaction"
~subject:"performance"
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Arndt, Aaron D.
Evans, Kenneth R.
Plouffe, Christopher R.
Agnihotri, Raj
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The journal of personal selling & sales management : JPSSM
3
Journal of marketing
1
Journal of marketing theory and practice
1
Journal of retailing and consumer services
1
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Is it navigation, networking, coordination ... or what? : a multidisciplinary review of influences on the intraorganizational dimension of the sales role and performance
Plouffe, Christopher R.
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
2
,
pp. 241-264
Persistent link: https://www.econbiz.de/10011917850
Saved in:
2
Does the customer matter most? : exploring strategic frontline employees’ influence of customers, the internal business team, and external business partners
Plouffe, Christopher R.
;
Bolander, Willy
;
Cote, Joseph A.
; …
- In:
Journal of marketing
80
(
2016
)
1
,
pp. 106-123
Persistent link: https://www.econbiz.de/10011507463
Saved in:
3
How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo
;
Karande, Kiran
;
Arndt, Aaron D.
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
Saved in:
4
The impact of salesperson credibility-building statements on later stages of the sales encounter
Arndt, Aaron
;
Evans, Kenneth R.
;
Landry, Timothy D.
; …
- In:
The journal of personal selling & sales management : JPSSM
34
(
2014
)
1
,
pp. 19-32
Persistent link: https://www.econbiz.de/10010338159
Saved in:
5
Which influence tactics lead to sales performance? : it is a matter of style
Plouffe, Christopher R.
;
Bolander, Willy
;
Cote, Joseph A.
- In:
The journal of personal selling & sales management : JPSSM
34
(
2014
)
2
,
pp. 141-159
Persistent link: https://www.econbiz.de/10010346522
Saved in:
6
Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? : findings from automobile dealerships
Arndt, Aaron D.
;
Karande, Kiran
- In:
Journal of retailing and consumer services
19
(
2012
)
3
,
pp. 353-359
Persistent link: https://www.econbiz.de/10009541791
Saved in:
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