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~person:"Fong, Lawrence Hoc Nang"
~person:"Hung, Kam"
~subject:"Dienstleistungsqualität"
~subject:"Hotel industry"
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Dienstleistungsqualität
Hotel industry
Service quality
11
Consumer behaviour
8
Konsumentenverhalten
8
Customer satisfaction
7
Hotellerie
7
Kundenzufriedenheit
7
China
4
Beziehungsmarketing
2
Gambling
2
Glücksspiel
2
Holiday behaviour
2
Hotel
2
Relationship marketing
2
Selbstbedienung
2
Self-service
2
Tourism
2
Tourism employees
2
Tourism industry
2
Tourismus
2
Tourismusberufe
2
Tourismuswirtschaft
2
Urlaubsverhalten
2
Accommodation experience
1
Actual personalization
1
Behavioral intentions
1
Beschwerdemanagement
1
Brand image
1
Brand management
1
Buddhism-themed hotels
1
Casino
1
Comparison
1
Complaint management
1
Computerspiel
1
Critical incident technique
1
Cruise
1
Cruise travel
1
Customer experience
1
Customer service
1
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English
11
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Fong, Lawrence Hoc Nang
Hung, Kam
Siciliani, Luigi
72
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
48
Hanushek, Eric Alan
44
Han, Heesup
42
Rivkin, Steven G.
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Gravelle, Hugh
35
Brekke, Kurt R.
33
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
Rockoff, Jonah E.
28
Staiger, Douglas
28
McColl-Kennedy, Janet R.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
25
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Wirtz, Jochen
18
Witell, Lars
18
Zhang, Min
18
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International journal of contemporary hospitality management
5
Journal of hospitality marketing & management
2
Information technology & tourism
1
International journal of hospitality management
1
Journal of travel and tourism marketing
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng
;
Wang, Dan
;
Fong, Lawrence Hoc Nang
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
Saved in:
2
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
3
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Sut Ieng
;
Fong, Lawrence Hoc Nang
;
Ye, Shun
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
Saved in:
4
Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun
;
Hung, Kam
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 176-204
Persistent link: https://www.econbiz.de/10012821092
Saved in:
5
Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry
;
Fong, Lawrence Hoc Nang
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
Saved in:
6
The impact of hotel servicescape on customer mindfulness and brand experience : the moderating role of length of stay
Haobin, Ye Ben
;
Huiyue, Ye
;
Peng, Li
;
Fong, Lawrence …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 592-610
Persistent link: https://www.econbiz.de/10012549287
Saved in:
7
A comparative study of self-service technology with service employees : a qualitative analysis of hotels in China
Liu, Chun
;
Hung, Kam
- In:
Information technology & tourism
22
(
2020
)
1
,
pp. 33-52
Persistent link: https://www.econbiz.de/10012226359
Saved in:
8
Assessing servicescape of cruise tourism : the perception of Chinese tourists
Lyu, Jiaying
;
Hu, Liang
;
Hung, Kam
;
Mao, Zhenxing
- In:
International journal of contemporary hospitality management
29
(
2017
)
10
,
pp. 2556-2572
Persistent link: https://www.econbiz.de/10011777090
Saved in:
9
Exploring jaycustomer behavior and handling approach in casinos
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
;
Law, Chun …
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1403-1425
Persistent link: https://www.econbiz.de/10011732142
Saved in:
10
Understanding the normative expectations of customers toward Buddhism-themed hotels : a revisit of service quality
Hung, Kam
;
Wang, Sha
;
Tang, Chaohua
- In:
International journal of contemporary hospitality management
27
(
2015
)
7
,
pp. 1409-1441
Persistent link: https://www.econbiz.de/10011473834
Saved in:
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