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~person:"Galetzka, Mirjam"
~person:"He, Zhen"
~person:"Liu, Yi-de"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"KPI (Key performance indicator)"
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Dienstleistungsqualität
Performance measurement
7
Performance-Messung
7
Service quality
6
Measurement
4
Messung
4
Customer satisfaction
3
Kundenzufriedenheit
3
Hospital
2
Krankenhaus
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Public services
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Scale development
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Scale validation
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Öffentliche Dienstleistung
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Cleanliness
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Consumer behaviour
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Dienstleistungssektor
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England
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Experience
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Freizeitwirtschaft
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Großbritannien
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Hospitality
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Konsumentenverhalten
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Leisure industries
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Multivariate Analyse
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Multivariate analysis
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Perception
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Perceptions
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Project evaluation
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Project management
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Projektbewertung
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Projektmanagement
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Quality management
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Qualitätsmanagement
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Returns to scale
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Service
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Service industry
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Skalenertrag
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Sports facilities
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Galetzka, Mirjam
He, Zhen
Liu, Yi-de
Shahin, Arash
6
Ukko, Juhani
6
Park, Sang-June
4
Pekkola, Sanna
4
Asif, Muhammad
3
Dabestani, Reza
3
Lyu, Yijing
3
Saunila, Minna
3
Shirouyehzad, Hadi
3
Ye, Yijiao
3
Yi, Youjae
3
Zhou, Xing
3
Ahmed, Zahir
2
Amado, Carla A. F.
2
Arulraj, A.
2
Aryee, Samuel
2
Bachrach, Daniel G.
2
Bastl, Marko
2
Burgess, James Francis
2
Chua, Chew Lian
2
Dun, Zanna van
2
Franceschini, Fiorenzo
2
Gupta, Piyush
2
Ha Nam Khanh, Giao
2
Henseler, Jörg
2
Hitchcock, Michael
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Johnson, Mark
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Jolly, Phillip M.
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Karatzas, Antonios
2
Kashif Hussain
2
Knechel, W. Robert
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Kwan, Ho Kwong
2
Ladhari, Riadh
2
Lai, Ivan K. W.
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International journal of hospitality management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
International journal of services and operations management
1
International journal of sport management and marketing : IJSMM
1
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ECONIS (ZBW)
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Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
Saved in:
2
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
3
Measuring the experience of hospitality : scale development and validation
Pijls, Ruth
;
Groen, Brenda H.
;
Galetzka, Mirjam
;
Pruyn, Ad
- In:
International journal of hospitality management
67
(
2017
),
pp. 125-133
Persistent link: https://www.econbiz.de/10011785179
Saved in:
4
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
Saved in:
5
Determining improvement priorities of public leisure facilities be revised Importance-Performance Analysis
Hsu, Hui-hsien
;
Lin, Chi-fan
;
Liu, Yi-de
- In:
International journal of services and operations management
8
(
2011
)
4
,
pp. 471-486
Persistent link: https://www.econbiz.de/10009153473
Saved in:
6
Measuring customer service quality of English public sport facilities
Liu, Yi-de
;
Taylor, Peter
;
Shibli, Simon
- In:
International journal of sport management and marketing …
6
(
2009
)
3
,
pp. 229-252
Persistent link: https://www.econbiz.de/10003920285
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