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~person:"Hyun, Sunghyup Sean"
~person:"Rust, Roland T."
~subject:"Beziehungsmarketing"
~subject:"Product quality"
~subject:"Theory"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Product quality
Theory
Dienstleistungsqualität
28
Service quality
28
Customer satisfaction
12
Kundenzufriedenheit
12
Consumer behaviour
9
Konsumentenverhalten
9
Relationship marketing
9
Dienstleistungssektor
6
Produktqualität
6
Quality management
6
Qualitätsmanagement
6
Service industry
6
Airline
5
Fluggesellschaft
5
Gastronomie
4
Luxury goods
4
Luxusgüter
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Restaurant industry
4
Theorie
4
Automation
3
Automatisierung
3
Brand management
3
Dienstleistung
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Emotion
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Gesundheitstourismus
3
Health tourism
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Hotel industry
3
Hotellerie
3
Markenführung
3
Services
3
South Korea
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Südkorea
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USA
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United States
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Beschwerdemanagement
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1
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English
17
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Hyun, Sunghyup Sean
Rust, Roland T.
Siciliani, Luigi
38
Bruhn, Manfred
33
Straume, Odd Rune
32
Han, Heesup
23
Brekke, Kurt R.
20
Prentice, Catherine
20
Mattila, Anna S.
17
Prybutok, Victor R.
16
Benkenstein, Martin
14
Usman, Osly
14
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
McColl-Kennedy, Janet R.
12
Balaji, M. S.
11
Brekke, Kurt Richard
11
Gravelle, Hugh
11
Gustafsson, Anders
10
Hammerschmidt, Maik
10
Hollebeek, Linda D.
10
Quach, Sara
10
Stauss, Bernd
10
Witell, Lars
10
Marimon, Frederic
9
Qu, Hailin
9
Sreejesh, S.
9
Edvardsson, Bo
8
Falk, Tomas
8
Georgi, Dominik
8
Izogo, Ernest Emeka
8
Lee, Jin-soo
8
Line, Nathaniel D.
8
Park, Jungkun
8
Patterson, Paul G.
8
Rahman, Zillur
8
Rather, Raouf Ahmad
8
Bauer, Hans H.
7
Grégoire, Yany
7
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Journal of travel and tourism marketing
4
International journal of hospitality management
2
Foundations for organizational science
1
Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung
1
International journal of contemporary hospitality management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service research : JSR
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
Report / Marketing Science Institute
1
Report / Marketing Science Institute / Marketing Science Institute
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
17
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1
Attributes of medical tourism destination brands : case study of the Korean medical tourism market
Yu, Jongsik
;
Seo, Jungwoon
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
38
(
2021
)
1
,
pp. 107-121
Persistent link: https://www.econbiz.de/10012440375
Saved in:
2
Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
63
(
2017
),
pp. 82-92
Persistent link: https://www.econbiz.de/10011705783
Saved in:
3
Quality mental model convergence and business performance
Rust, Roland T.
;
Moorman, Christine
;
Beuningen, …
- In:
International journal of research in marketing : IJRM ; …
33
(
2016
)
1
,
pp. 155-171
Persistent link: https://www.econbiz.de/10011490870
Saved in:
4
Customer retention in the medical tourism industry : impact of quality, satisfaction, trust and price resonableness
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 20-29
Persistent link: https://www.econbiz.de/10010485589
Saved in:
5
The service revolution and the transformation of marketing science
Rust, Roland T.
;
Huang, Ming-hui
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
2
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010358790
Saved in:
6
In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup
;
Hyun, Sunghyup Sean
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
Saved in:
7
Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Marimuthu, Malliga
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
Saved in:
8
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi
;
Magnini, Vincent P.
;
Kim, Insin
;
Hyun, …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Saved in:
9
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
10
Image congruence and relationship quality in predicting switching intention : conspicuousness of product use as a moderator variable
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
3
,
pp. 303-329
Persistent link: https://www.econbiz.de/10009785965
Saved in:
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