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~person:"Prybutok, Victor R."
~subject:"Kundenzufriedenheit"
~subject:"Supplier relationship management"
~type:"article"
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Kundenzufriedenheit
Supplier relationship management
Beziehungsmarketing
12
Relationship marketing
12
Dienstleistungsqualität
9
Service quality
9
Customer satisfaction
8
Consumer behaviour
6
Konsumentenverhalten
6
Beschwerdemanagement
2
Complaint management
2
Customer service
2
Kundenservice
2
Lieferantenmanagement
2
Loyalty
2
Social relations
2
Soziale Beziehungen
2
Structural equation model
2
Strukturgleichungsmodell
2
Advertising
1
Boardman soft systems methodology
1
Brand management
1
Bricks and clicks
1
Co-creation
1
Confidence
1
Customer integration
1
Customer relationship quality management
1
Customer retention
1
Customer service quality
1
DanMu comments
1
E-commerce
1
E-service operations
1
Einzelhandel
1
Electronic Commerce
1
Emotion
1
Ethiopia
1
Experiment
1
Gastronomie
1
IPMA
1
IT-related services
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10
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10
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English
10
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Prybutok, Victor R.
Han, Heesup
32
Svensson, Göran
28
Mattila, Anna S.
22
Gil Saura, Irene
20
Prentice, Catherine
19
Homburg, Christian
16
Casidy, Riza
15
Hyun, Sunghyup Sean
14
Quach, Sara
14
Wong, IpKin Anthony
14
Bilgihan, Anil
13
Balaji, M. S.
12
Kim, Wansoo
12
Klaus, Philipp
12
Mostert, Pierre
12
Thaichon, Park
12
Bang, Nguyen
11
Bruhn, Manfred
11
Evanschitzky, Heiner
11
Gustafsson, Anders
11
Loureiro, Sandra Maria Correia
11
Rather, Raouf Ahmad
11
Roberts-Lombard, Mornay
11
Aksoy, Lerzan
10
Barnes, Donald C.
10
Grégoire, Yany
10
Keiningham, Timothy
10
Kumar, V.
10
Naudé, Peter
10
Sesé, F. Javier
10
Cambra-Fierro, Jesús
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Krafft, Manfred
9
Mpinganjira, Mercy
9
Palmatier, Robert W.
9
Park, Jungkun
9
Sharma, Piyush
9
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Published in...
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Quality management journal : QMJ
3
Journal of retailing and consumer services
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and standards
1
Journal of decision systems
1
Journal of nonprofit & public sector marketing
1
Journal of strategic marketing
1
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1
Emotional connection and customer
orientation
as moderators in improving the customer satisfaction-behavioral intention link : a moderated moderation service model
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Randall, Wesley S.
- In:
Quality management journal : QMJ
30
(
2023
)
3
,
pp. 153-167
Persistent link: https://www.econbiz.de/10014333431
Saved in:
2
Contextualization of relational connectedness construct in relationship marketing
Obaze, Yolanda
;
Xie, Heng
;
Prybutok, Victor R.
; …
- In:
Journal of nonprofit & public sector marketing
35
(
2023
)
2
,
pp. 111-143
Persistent link: https://www.econbiz.de/10014234443
Saved in:
3
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
4
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
5
Proactive management of customer relationship quality : an empirical investigation of mobile phone companies
Dinulescu, Catalin C.
;
Visinescu, Lucian L.
;
Prybutok, …
- In:
Journal of decision systems
27
(
2018
)
3
,
pp. 187-211
Persistent link: https://www.econbiz.de/10012164222
Saved in:
6
The battle for customer loyalty : an examination of customer loyalty in the goods and services domain
Boakye, Kwabena G.
;
Blankson, Charles
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
24
(
2017
)
4
,
pp. 21-34
Persistent link: https://www.econbiz.de/10011764220
Saved in:
7
The role of E-quality within the consumer dexision making process
Wen, Chao
;
Prybutok, Victor R.
;
Blankson, Charles
; …
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1506-1536
Persistent link: https://www.econbiz.de/10010437778
Saved in:
8
Development of a service continance model with IT service antecedents
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
Saved in:
9
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
10
Connection, trust, and commitment : dimensions of co-creation?
Randall, Wesley S.
;
Gravier, Michael J.
;
Prybutok, Victor R.
- In:
Journal of strategic marketing
19
(
2011
)
1
,
pp. 3-24
Persistent link: https://www.econbiz.de/10008936997
Saved in:
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