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~person:"Quach, Sara"
~subject:"Beziehungsmarketing"
~subject:"Customer service"
~subject:"Service industry"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Customer service
Service industry
Dienstleistungsqualität
13
Service quality
13
Consumer behaviour
10
Customer satisfaction
10
Konsumentenverhalten
10
Kundenzufriedenheit
10
Relationship marketing
10
Digitale Dienste
4
Web-based service
4
Internet
3
Telecommunications industry
3
Telekommunikationssektor
3
Einzelhandel
2
Internet service provider
2
Internet service provider (ISP)
2
Kundenservice
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Retail trade
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customer satisfaction
2
satisfaction
2
Advertising
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Advertising industry
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Aesthetic Labor
1
Aesthetics
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Age
1
Age profile
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Agency performance
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Apology
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Appearance
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Attitudinal loyalty
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Australia
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Australien
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Beschwerdemanagement
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Quach, Sara
Prentice, Catherine
23
Bruhn, Manfred
22
Mattila, Anna S.
22
Han, Heesup
19
McColl-Kennedy, Janet R.
16
Gong, Taeshik
15
Gustafsson, Anders
14
Klaus, Philipp
13
Edvardsson, Bo
12
Gil Saura, Irene
12
Stauss, Bernd
12
Balaji, M. S.
11
Rahman, Zillur
11
Sharma, Piyush
11
Hollebeek, Linda D.
10
Patterson, Paul G.
10
Prybutok, Victor R.
10
Van Vaerenbergh, Yves
10
Witell, Lars
10
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Wirtz, Jochen
9
Cheng, T. C. E.
8
Hadwich, Karsten
8
Hammerschmidt, Maik
8
Hyun, Sunghyup Sean
8
Marimon, Frederic
8
Park, Jungkun
8
Rather, Raouf Ahmad
8
Voorhees, Clay M.
8
Wong, IpKin Anthony
8
Auh, Seigyoung
7
Benkenstein, Martin
7
Bolton, Ruth N.
7
Bonfanti, Angelo
7
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Journal of retailing and consumer services
4
Asia Pacific journal of marketing and logistics
2
Services marketing quarterly
2
Journal of consumer behaviour
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
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ECONIS (ZBW)
11
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1
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
2
Service integration in omnichannel retailing and its impact on customer experience
Quach, Sara
;
Barari, Mojtaba
;
Moudrý, Dann Vit
;
Quach, Ken
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169715
Saved in:
3
The effect of AI quality on customer experience and brand relationship
Nguyen Tuyet-Mai
;
Quach, Sara
;
Patamaporn Thaichon
- In:
Journal of consumer behaviour
21
(
2022
)
3
,
pp. 481-493
Persistent link: https://www.econbiz.de/10013275503
Saved in:
4
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
5
Aesthetic labor and visible diversity : the role in retailing service encounters
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011743114
Saved in:
6
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
7
The effects of service quality on internet service provider customers' behaviour : a mixed methods study
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 435-463
Persistent link: https://www.econbiz.de/10011583360
Saved in:
8
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
9
Integrated marketing communications and their effects on customer switching intention
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011633577
Saved in:
10
The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
4
,
pp. 295-313
Persistent link: https://www.econbiz.de/10011515067
Saved in:
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