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~person:"Quach, Sara"
~subject:"Beziehungsmarketing"
~subject:"Hotellerie"
~subject:"Konsumentenverhalten"
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Beziehungsmarketing
Hotellerie
Konsumentenverhalten
Customer satisfaction
12
Kundenzufriedenheit
12
Relationship marketing
11
Consumer behaviour
10
Dienstleistungsqualität
10
Service quality
10
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4
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satisfaction
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Marketingmanagement
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customer retention
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customer satisfaction
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Quach, Sara
Han, Heesup
63
Mattila, Anna S.
30
Homburg, Christian
28
Prentice, Catherine
23
Hyun, Sunghyup Sean
21
Svensson, Göran
21
Usman, Osly
21
Prayag, Girish
20
Wong, IpKin Anthony
20
Bilgihan, Anil
19
Jang, Soocheong
18
Gil Saura, Irene
17
Aksoy, Lerzan
16
Mittal, Vikas
16
Huber, Frank
15
Loureiro, Sandra Maria Correia
15
Prybutok, Victor R.
15
Gustafsson, Anders
14
Roschk, Holger
14
Ryu, Kisang
14
Amin, Muslim
13
Balaji, M. S.
13
Barnes, Donald C.
13
Kim, Wansoo
13
Klaus, Philipp
13
Stock-Homburg, Ruth
13
Kim, Woo Gon
12
Lee, Choong-Ki
12
Söderlund, Magnus
12
Bang, Nguyen
11
Bauer, Hans H.
11
Bruhn, Manfred
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
McColl-Kennedy, Janet R.
11
Park, Jungkun
11
Qu, Hailin
11
Rather, Raouf Ahmad
11
Ringle, Christian M.
11
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Journal of retailing and consumer services
4
Asia Pacific journal of marketing and logistics
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Services marketing quarterly
2
Journal of consumer behaviour
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
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ECONIS (ZBW)
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1
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
2
Service integration in omnichannel retailing and its impact on customer experience
Quach, Sara
;
Barari, Mojtaba
;
Moudrý, Dann Vit
;
Quach, Ken
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169715
Saved in:
3
Customer retention : exploring the effects of relationship layers and perceived indifference
Quach, Sara
- In:
Journal of consumer behaviour
21
(
2022
)
3
,
pp. 543-553
Persistent link: https://www.econbiz.de/10013275507
Saved in:
4
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
5
Aesthetic labor and visible diversity : the role in retailing service encounters
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011743114
Saved in:
6
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
7
The effects of service quality on internet service provider customers' behaviour : a mixed methods study
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 435-463
Persistent link: https://www.econbiz.de/10011583360
Saved in:
8
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
9
Integrated marketing communications and their effects on customer switching intention
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011633577
Saved in:
10
The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
4
,
pp. 295-313
Persistent link: https://www.econbiz.de/10011515067
Saved in:
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