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~person:"Saarijärvi, Hannu"
~person:"Sesé, F. Javier"
~subject:"Einzelhandel"
~subject:"Konsumentenverhalten"
~subject:"Service quality"
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Einzelhandel
Konsumentenverhalten
Service quality
Customer value
13
Kundenwert
13
Beziehungsmarketing
11
Relationship marketing
11
Consumer behaviour
7
Customer satisfaction
5
Kundenzufriedenheit
5
Betriebliche Wertschöpfung
4
Dienstleistungsqualität
4
Value creation
4
Customer profitability
3
Digital platform
2
Digitale Plattform
2
Digitalisierung
2
Digitization
2
Financial services
2
Finanzdienstleistung
2
Retail trade
2
customer profitability
2
Bank
1
Bankgeschäft
1
Banking services
1
Beschwerdemanagement
1
Co-operatives
1
Complaint handling
1
Complaint management
1
Conceptualizing customer value propositions
1
Congruence approach
1
Consumer cooperative
1
Consumer cooperatives
1
Contingency framework
1
Cooperative
1
Customer experience
1
Customer integration
1
Customer orientation
1
Customer service
1
Customer value proposition
1
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Article
9
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9
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9
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English
9
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Saarijärvi, Hannu
Sesé, F. Javier
Ko, Eunju
10
Kumar, V.
8
Gallarza, Martina G.
6
Kim, Kyung Hoon
6
Ahn, Jiseon
5
Geruso, Michael
5
Gil Saura, Irene
5
McColl-Kennedy, Janet R.
5
Prinz, Daniel
5
Bauer, Thomas
4
Del Chiappa, Giacomo
4
Hollebeek, Linda D.
4
Kleinaltenkamp, Michael
4
Layton, Timothy J.
4
Reinartz, Werner J.
4
Rintamäki, Timo
4
Shamim, Amjad
4
Cambra-Fierro, Jesús
3
Cossío-Silva, Francisco-José
3
Dedeoğlu, Bekir Bora
3
Diller, Hermann
3
Gligor, David M.
3
Guo, Lin
3
Heinonen, Kristina
3
Itani, Omar S.
3
Kim, Sang Jin
3
Le Nguyen Hau
3
Loane, Susan Stewart
3
Melero-Polo, Iguácel
3
Mostafa Rasoolimanesh, S.
3
Peppers, Don
3
Pham Ngoc Thuy
3
Prohl-Schwenke, Katharina
3
Rajagopal
3
Revilla Camacho, Maria Angeles
3
Rogers, Martha
3
Sweeney, Jillian C.
3
Tang, Chuanyi
3
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The international review of retail, distribution and consumer research
2
AMS review : official publication of the Academy of Marketing Science
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service research : JSR
1
Universia business review : UBR
1
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ECONIS (ZBW)
9
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1
From customer to actor value propositions : an analysis of digital transaction platforms
Hokkanen, Harri
;
Hänninen, Mikko
;
Yrjölä, Mika
; …
- In:
The international review of retail, distribution and …
31
(
2021
)
3
,
pp. 257-279
Persistent link: https://www.econbiz.de/10012590016
Saved in:
2
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
3
A customer value perspective to service experiences in restaurants
Yrjölä, Mika
;
Rintamäki, Timo
;
Saarijärvi, Hannu
; …
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 91-101
Persistent link: https://www.econbiz.de/10012115044
Saved in:
4
Omni-channel retailing : propositions, examples and solutions
Yrjölä, Mika
;
Spence, Mark T.
;
Saarijärvi, Hannu
- In:
The international review of retail, distribution and …
28
(
2018
)
3
,
pp. 259-276
Persistent link: https://www.econbiz.de/10011885383
Saved in:
5
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
6
"Are multichannel customers really more valuable? : an analysis of banking services"
Cambra-Fierro, Jesús
;
Kamakura, Wagner A.
; …
- In:
International journal of research in marketing : IJRM ; …
33
(
2016
)
1
,
pp. 208-212
Persistent link: https://www.econbiz.de/10011490894
Saved in:
7
Consumer cooperatives : uncovering the value potential of customer ownership
Talonen, Antti
;
Jussila, Iiro
;
Saarijärvi, Hannu
; …
- In:
AMS review : official publication of the Academy of …
6
(
2016
)
3/4
,
pp. 142-156
Persistent link: https://www.econbiz.de/10011627990
Saved in:
8
Recasting the customer experience in today's omni-channel environment
Melero, Iguácel
;
Sesé, F. Javier
;
Verhoef, Peter C.
- In:
Universia business review : UBR
(
2016
)
50
,
pp. 18-37
Persistent link: https://www.econbiz.de/10011686074
Saved in:
9
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
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