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~person:"Sreejesh, S."
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"United States"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
United States
Dienstleistungsqualität
13
Service quality
13
Customer satisfaction
10
Konsumentenverhalten
10
Kundenzufriedenheit
10
Beziehungsmarketing
9
Relationship marketing
9
Beschwerdemanagement
5
Complaint management
5
Brand image
3
Markenimage
3
Online retailing
3
Online-Handel
3
Perception
3
Viral marketing
3
Virales Marketing
3
Wahrnehmung
3
Brand equity
2
Brand management
2
Customer integration
2
Dienstleistungssektor
2
E-commerce
2
Einzelhandel
2
Electronic Commerce
2
Hospital
2
Hotel industry
2
Hotellerie
2
Internet marketing
2
Krankenhaus
2
Kundenintegration
2
Markenführung
2
Online-Marketing
2
Other customer perception
2
Retail trade
2
Service industry
2
webcare
2
Asia-Pacific
1
Bank
1
Bewertung
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Sreejesh, S.
Han, Heesup
31
Mattila, Anna S.
27
Usman, Osly
20
Hanushek, Eric Alan
19
Prybutok, Victor R.
18
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Propper, Carol
15
Jang, Soocheong
14
Line, Nathaniel D.
14
Balaji, M. S.
13
Rivkin, Steven G.
13
Bauer, Hans H.
12
Bruhn, Manfred
12
Gong, Taeshik
12
Klaus, Philipp
12
Rebitzer, James B.
12
Staiger, Douglas
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Benkenstein, Martin
10
Bloom, Nicholas
10
Gruber, Jonathan
10
Gursoy, Dogan
10
Hammerschmidt, Maik
10
Miao, Li
10
Qu, Hailin
10
Quach, Sara
10
Schreier, Gerhard
10
Sharma, Piyush
10
Wasem, Jürgen
10
Wübker, Ansgar
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Kessler, Daniel P.
9
Lemos, Renata
9
Park, Jungkun
9
Sadun, Raffaella
9
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Asia-Pacific journal of business administration
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of hospitality management
1
International journal of manpower
1
Journal of Indian business research
1
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
Management research review
1
Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
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1
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
2
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
3
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
4
Service quality versus service experience : an empirical examination of the consequential effects in B2B services
Roy, Subhadip
;
Sreejesh, S.
;
Bhatia, Sandhya
- In:
Industrial marketing management : the international …
82
(
2019
),
pp. 52-69
Persistent link: https://www.econbiz.de/10012127978
Saved in:
5
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Saved in:
6
Effect of information quality of employment website on attitude toward the website : a moderated mediation study
Priyadarshini, Chetna
;
Sreejesh, S.
;
Anusree, M. R.
- In:
International journal of manpower
38
(
2017
)
5
,
pp. 729-745
Persistent link: https://www.econbiz.de/10011774236
Saved in:
7
Impact of other customers in high and low involvement services : moderating role of customer's need for uniqueness
Sengupta, Aditi Sarkar
;
Sreejesh, S.
- In:
Journal of Indian business research
9
(
2017
)
1
,
pp. 41-58
Persistent link: https://www.econbiz.de/10011761485
Saved in:
8
Examining the roles played by a store satisfaction-love framework in shaping the influence of store loyalty programs
Sreejesh, S.
;
Sarkar, Abhigyan
;
Pradhan, Sudeepta
- In:
Management research review
39
(
2016
)
8
,
pp. 879-898
Persistent link: https://www.econbiz.de/10011534315
Saved in:
9
Can healthcare servicescape affect customer's attitude? : a study of the mediating role of image congruence and moderating role of customer's prior experience
Sreejesh, S.
;
Sahoo, Debjani
;
Mitra, Amarnath
- In:
Asia-Pacific journal of business administration
8
(
2016
)
2
,
pp. 106-126
Persistent link: https://www.econbiz.de/10011552884
Saved in:
10
The impacts of customers' observed severity and agreement on hotel booking intentions: moderating role of webcare and mediating role of trust in negative online reviews
Sreejesh, S.
;
Anusree, M. R.
- In:
Tourism review : the official journal of the AIEST
71
(
2016
)
2
,
pp. 77-89
Persistent link: https://www.econbiz.de/10011597315
Saved in:
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