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~subject:"Customer service"
~subject:"Theorie"
~type_genre:"Article in journal"
~type_genre:"Aufsatzsammlung"
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Customer service
Theorie
Services
2,009
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1,882
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747
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740
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446
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411
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411
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363
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259
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258
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246
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237
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226
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226
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207
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198
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196
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196
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156
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153
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11
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6
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5
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4
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3
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3
Keuper, Frank
3
Sousa, Rui
3
Vargo, Stephen L.
3
Wirtz, Jochen
3
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2
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2
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2
Chiu, Dickson K. W.
2
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2
Edvardsson, Bo
2
Eilert, Meike
2
Falvey, Rodney E.
2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
Scheer, August-Wilhelm
2
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2
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2
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1
IGI Global
1
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1
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The journal of services marketing
17
Journal of service management
10
The service industries journal
10
International journal of hospitality management
7
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Wissenschaft & Praxis
6
Dienstleistungsmanagement : Jahrbuch
4
Journal of business economics : JBE
4
Journal of retailing and consumer services
4
Journal of service research
4
Marketing theory
4
Revue d'économie industrielle
4
SpringerLink / Bücher
4
Computers & operations research : and their applications to problems of world concern ; an international journal
3
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
3
Forum Dienstleistungsmanagement
3
International economic review
3
International journal of production economics
3
International journal of services and operations management
3
Journal of business research : JBR
3
Journal of service research : JSR
3
Journal of service theory and practice
3
American journal of agricultural economics
2
Annals of tourism research : ATR ; a social sciences journal
2
Applied economics
2
Betriebswirtschaftliche Forschungsergebnisse
2
Economisch en sociaal tijdschrift : een driemaandelijke uitgave van de Universitaire Faculteiten Sint-Ignatius te Antwerpen
2
European journal of marketing : EJM
2
European journal of operational research : EJOR
2
European review of service economics and management
2
International journal of contemporary hospitality management
2
International journal of economics and financial issues : IJEFI
2
International journal of innovation management
2
International journal of production research
2
International regional science review
2
Jahrbuch der Absatz- und Verbrauchsforschung
2
Journal of macromarketing : examining the interactions among markets, marketing, and society
2
Journal of urban economics
2
La economía de los servicios en la sociedad postindustrial
2
Manufacturing & service operations management : M & SOM
2
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ECONIS (ZBW)
315
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1
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10
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315
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
5
Buffer bots : the role of virtual service agents in mitigating negative effects when service fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
Saved in:
6
What can I do for you? : optimal market segmentation in service markets
Jost, Peter-J.
;
Ressi, Anna
- In:
Production and operations management : the flagship …
31
(
2022
)
7
,
pp. 2838-2852
Persistent link: https://www.econbiz.de/10013277115
Saved in:
7
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
8
SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
9
Achieving service recovery through service innovation : the critical role of employee empowerment
Al-Ababneh, Mukhles M.
;
Masadeh, Mousa A.
;
Al-Sabi, Samer M.
- In:
Enlightening tourism : ET ; a pathmaking journal
11
(
2021
)
1
,
pp. 40-88
Persistent link: https://www.econbiz.de/10012583799
Saved in:
10
Rationality is service receiver's trait
Skąpska, Elżbieta
- In:
European research studies
24
(
2021
)
1
,
pp. 354-363
Persistent link: https://www.econbiz.de/10012512473
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