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~subject:"Electronic banking"
~subject:"Relationship marketing"
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Electronic banking
Relationship marketing
Selbstbedienung
512
Self-service
481
Consumer behaviour
240
Konsumentenverhalten
240
Customer satisfaction
126
Kundenzufriedenheit
126
Service quality
118
Dienstleistungsqualität
117
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87
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87
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71
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63
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55
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50
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50
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48
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40
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40
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37
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31
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31
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30
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26
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26
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25
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25
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24
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24
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24
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24
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24
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24
Kundenservice
24
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24
Electronic Commerce
23
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21
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21
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21
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2
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2
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2
Guttzeit, Mandy
2
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2
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2
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2
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2
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2
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2
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2
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Ilmenauer Schriften zur Betriebswirtschaftslehre
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Innovationen und Konzepte für die Bank der Zukunft : mit modernen Vertriebslösungen und optimierten Wertschöpfungsprozessen künftigen Herausforderungen begegnen
2
International journal of services and operations management
2
Journal of marketing theory and practice
2
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2
The international journal of bank marketing : IJBM
2
The journal of services marketing
2
Betriebswirtschaftliche Abhandlungen
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Customer Management : Vertriebs- und Servicekonzepte der Zukunft
1
Decision
1
Digital transformation and new approaches in trade, economics, finance and banking
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Economics and the Internet : proceedings from the Third Berlin Internet Economics Workshop ; Berlin, June 2000
1
Electronic Services
1
Electronic retailing
1
European management journal
1
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Global business review
1
Handbook of research on retailer-consumer relationship development
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1
Innovationen im E-Business : die 5. Paderborner Frühjahrstagung des Fraunhofer-Anwendungszentrums für Logistikorientierte Betriebswirtschaft wurde am 10. April 2003 ausgerichtet...
1
International journal of business and systems research : IJBSR
1
International journal of business information systems : IJBIS
1
International journal of economics and business research
1
International journal of electronic customer relationship management : IJECRM
1
International journal of electronic finance : IJEF
1
International journal of hospitality management
1
International journal of internet marketing and advertising : IJIMA
1
International journal of management, economics and social sciences : IJMESS
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services technology and management
1
Italian journal of marketing : ITJM
1
Journal for global business advancement : JGBA
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Journal of Indian business research
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Journal of business-to-business marketing
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ECONIS (ZBW)
88
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31
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88
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31
Service fascination : gaining competitive advantage through experiential self-service systems
Zagel, Christian
-
2016
Persistent link: https://www.econbiz.de/10011417735
Saved in:
32
Affective and instrumental commitment : a special reference to self-service technologies in domestic and foreign banks
Hoang Thi Bich Chi
;
Le, Angelina Nhat Hanh
- In:
Journal of economic development
23
(
2016
)
2
,
pp. 137-160
Persistent link: https://www.econbiz.de/10011647707
Saved in:
33
Improving consumer commitment through the integration of self-service technologies : a transcendent consumer experience perspective
Wei, Wei
;
Torres, Edwin
;
Hua, Nan
- In:
International journal of hospitality management
59
(
2016
),
pp. 105-115
Persistent link: https://www.econbiz.de/10011609958
Saved in:
34
Structuring technology applications for enhanced customer experience : evidence form India air trevellers
Majra, Hufrish
;
Saxena, Rajan
;
Jha, Sumi
;
Jagannathan, …
- In:
Global business review
17
(
2016
)
2
,
pp. 351-374
Persistent link: https://www.econbiz.de/10011583104
Saved in:
35
Why did they do it? : how customers’ self-service technology introduction attributions affect the customer-provider relationship
Nijssen, E. J.
;
Schepers, Jeroen J. L.
;
Belanche, Daniel
- In:
Journal of service management
27
(
2016
)
3
,
pp. 276-298
Persistent link: https://www.econbiz.de/10011583413
Saved in:
36
An assessment of the impact of self-service technology (SST) on firm performance : case study of a bank in Zimbabwe (2009-13)
Mazana, Reginald
;
Rupere, Taurayi
;
Kabanda, Gabriel
- In:
Journal of payments strategy & systems
10
(
2016
)
1
,
pp. 96-112
Persistent link: https://www.econbiz.de/10011566583
Saved in:
37
Perceived risk and technology acceptance model in self-service banking : a study on the nature of mediation
Kansal, Purva
- In:
South Asian journal of management : SAJM
23
(
2016
)
2
,
pp. 51-71
Persistent link: https://www.econbiz.de/10011567385
Saved in:
38
Customer self-service platform : the next practice for servitization of manufacturing
Nie, Yong
;
Kosaka, Michitaka
- In:
International journal of services and operations management
25
(
2016
)
2
,
pp. 259-273
Persistent link: https://www.econbiz.de/10011636430
Saved in:
39
Trusting beliefs and loyalty in B-to-B self-services
Skard, Siv
;
Nysveen, Herbjørn
- In:
Journal of business-to-business marketing
23
(
2016
)
4
,
pp. 257-276
Persistent link: https://www.econbiz.de/10011637113
Saved in:
40
Investigating the consumer-brand relationships' development for technology-mediated self-services using the relationship commitment paradigm
Giovanis, Apostolos N.
;
Zondiros, Dimitris
;
Tomaras, Petros
- In:
International journal of internet marketing and …
10
(
2016
)
3
,
pp. 186-206
Persistent link: https://www.econbiz.de/10011665139
Saved in:
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