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~subject:"Kundenservice"
~subject:"Services marketing"
~type_genre:"Aufsatz im Buch"
~type_genre:"Bibliography included"
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Kundenservice
Services marketing
Dienstleistungsqualität
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190
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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
6
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
4
A Research Agenda for Service Marketing
3
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2
Dienstleistungsmarken : Forum Dienstleistungsmanagement
2
Grundlagen des After Sales Marketing
2
Hamburger Schriften zur Marketingforschung
2
Innovations in services marketing and management : strategies for emerging economies
2
Interaktionen im Dienstleistungsbereich
2
Neue Herausforderungen an das Dienstleistungsmarketing
2
Services marketing cases in emerging markets : an asian perspective
2
AI-driven marketing research and data analytics
1
Advances in applied business research : the L.A.B.S. initiative
1
Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
1
An introduction to industrial service design
1
Arbeitsmarktpolitik in der sozialen Marktwirtschaft : vom Arbeitsförderungsgesetz zum Sozialgesetzbuch II und III
1
Basler Schriften zum Marketing
1
Brand research : [an outcome of the second International Conference on Brand Management]
1
Business analytics and cyber security management in organizations
1
Competitive advantage : strategies, management and performance
1
Customer Experience : Forum Dienstleistungsmanagement
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Customer service : empowerment and entrapment
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
1
Digitalisierung der Unternehmenssteuerung : Prozessautomatisierung, Business Analytics, Big Data, SAP S/4HANA, Anwendungsbeispiele
1
E-Life: web-enabled convergence of commerce, work, and social life : 10th Workshop on E-Business, WEB 2011 ; Shanghai, China, December 2011 ; revised selected papers
1
Erfolgreich mit After Sales Services : Geschäftsstrategien für Servicemanagement und Ersatzteillogistik
1
Exploring services science : 4th international conference, IESS 2013, Porto, Portugal, February 7 - 8, 2013 ; proceedings
1
Gabler Edition Wissenschaft : Bank- und Finanzwirtschaft
1
Giessener Studien zur Transportwirtschaft und Kommunikation
1
Grundsatzfragen und Herausforderungen des Dienstleistungsmarketing
1
Handbook of business and finance : multinational companies, venture capital and non-profit organizations
1
Innovation and system dynamics in food networks 2007 : Proceedings of the 1st International European Forum on Innovation and System Dynamics in Food Networks, organized by International Center for Food Chain and Network Research, University of Bonn, Germany ; officially endorsed by the European Association of Agricultural Economists (EAAE) as 1st Forum, february 15-17, 2007, Innsbruck-Igls, Austria
1
Innovationen in der Produktion : ein multiperspektivischer Ansatz ; [Festschrift .... für Gunter Lay]
1
Innovations in certain areas of organization management and marketing
1
Japanese management in evolution : new directions, breaks and emerging practices
1
Kellogg on branding : the marketing faculty of the Kellogg School of Management
1
Key challenges and opportunities for quality, sustainability and innovation in the fourth industrial revolution : quality and service management in the fourth industrial revolution - sustainability and value co-creation
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Quality of online customer service at a telecommunication company in Zimbabwe during the COVID-19 Pandemic
Mamwadi, Samuel
;
Bigirimana, Stanislas
- In:
AI-driven marketing research and data analytics
,
(pp. 281-308)
.
2024
Persistent link: https://www.econbiz.de/10014559102
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2
A growth-share matrix of service marketing research themes
Furrer, Olivier
;
Baillod, Chloé
;
Landry, Mikèle
- In:
A Research Agenda for Service Marketing
,
(pp. 3-20)
.
2024
Persistent link: https://www.econbiz.de/10014517859
Saved in:
3
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
4
Emotions in service encounters : a review and research agenda
Delcourt, Cécile
- In:
A Research Agenda for Service Marketing
,
(pp. 93-129)
.
2024
Persistent link: https://www.econbiz.de/10014517956
Saved in:
5
Digital customer experience : an emerging theme in customer service excellence
Grønholdt, Lars
- In:
Key challenges and opportunities for quality, …
,
(pp. 143-152)
.
2021
Persistent link: https://www.econbiz.de/10012506167
Saved in:
6
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
Saved in:
7
Managing customer performance in services
Secchi, Enrico
;
Damali, Uzay
;
McCutcheon, David
;
Tax, …
- In:
The Routledge handbook of service research insights and …
,
(pp. 302-321)
.
2020
Persistent link: https://www.econbiz.de/10012238670
Saved in:
8
Relevance of authenticity in the world of automated service encounters
Olk, Stephan
;
Tscheulin, Dieter K.
-
2020
Persistent link: https://www.econbiz.de/10012265808
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9
Marketing Weiterdenken mit der Service Profit Chain
Hogreve, Jens
;
Iseke, Anja
;
Derfuß, Klaus
- In:
Marketing Weiterdenken : Zukunftspfade für eine …
,
(pp. 183-194)
.
2020
Persistent link: https://www.econbiz.de/10012301290
Saved in:
10
Quality strategies for customer loyalty in an e-service environment : a case of m-banking customers
Vasudeva, Savdeep
- In:
Strategies and tools for managing connected consumers
,
(pp. 46-69)
.
2020
Persistent link: https://www.econbiz.de/10012106733
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