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~type_genre:"Aufsatz in Zeitschrift"
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Search: "Journal of service management"
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Subject
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Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
104
Konsumentenverhalten
103
Dienstleistungsqualität
94
Service quality
94
Customer satisfaction
70
Kundenzufriedenheit
69
Services
59
Dienstleistungssektor
58
Service industry
58
Dienstleistung
57
Customer integration
46
Kundenintegration
46
Innovation
37
Betriebliche Wertschöpfung
35
Value creation
35
Service management
33
Dienstleistungsmanagement
32
Customer service
30
Kundenservice
30
Bundling strategy
24
Leistungsbündel
24
Social Web
24
Social web
24
Service innovation
21
Dienstleistungsmarketing
19
Emotion
19
Services marketing
19
Brand management
18
Service-Dominant Logic
18
Service-dominant logic
18
Markenführung
17
Business services
16
Customer value
16
Innovation management
16
Innovationsmanagement
16
Kundenwert
16
USA
16
United States
16
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Undetermined
174
Free
17
Type of publication
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Article
369
Book / Working Paper
12
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
381
research-article
247
conceptual-paper
24
review
20
non-article
19
Collection of articles of several authors
14
Sammelwerk
14
back-matter
10
Case study
8
Fallstudie
8
Conference proceedings
7
Konferenzschrift
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case-report
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4
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English
381
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Edvardsson, Bo
17
Aksoy, Lerzan
10
Witell, Lars
10
Jaakkola, Elina
9
Wirtz, Jochen
9
Fisk, Raymond P.
8
Gebauer, Heiko
8
Gustafsson, Anders
8
Grönroos, Christian
7
Kandampully, Jay
7
Reynoso, Javier
7
Riel, Allard C. R. van
7
McColl-Kennedy, Janet R.
6
Verma, Rohit
6
Bloemer, Johanna M.
5
Bowen, David E.
5
Gruber, Thorsten
5
Helkkula, Anu
5
Keiningham, Timothy
5
Mahr, Dominik
5
Malthouse, Edward C.
5
Odekerken-Schröder, Gaby
5
Tronvoll, Bård
5
Verleye, Katrien
5
Birgelen, Marcel van
4
Gremler, Dwayne D.
4
Gummesson, Evert
4
Hammedi, Wafa
4
Heinonen, Kristina
4
Hillebrand, Bas
4
Keating, Byron W.
4
Klaus, Philipp
4
Kowalkowski, Christian
4
Larivière, Bart
4
Leroi-Werelds, Sara
4
Mattila, Anna S.
4
Parasuraman, A.
4
Patrício, Lia
4
Alkire, Linda
3
Brodie, Roderick J.
3
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Institution
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International Research Seminar in Service Management <11, 2010, La Londe-les-Maures>
1
Naples Forum on Service <2, 2011, Capri>
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <12, 2011, Ithaca, NY>
1
QUIS <13, 2013, Karlstad>
1
QUIS <14., 2015, Shanghai>
1
Published in...
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Journal of service management
381
Source
All
ECONIS (ZBW)
381
Showing
51
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381
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51
Realizing the economic and circular potential of sharing business models by engaging consumers
De Bruyne, Marie-Julie
;
Verleye, Katrien
- In:
Journal of service management
34
(
2023
)
3
,
pp. 493-519
Persistent link: https://www.econbiz.de/10014338185
Saved in:
52
Piloting personalization research through data-rich environments : a literature review and future research agenda
Mehmood, Khalid
;
Verleye, Katrien
;
De Keyser, Arne
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 520-552
Persistent link: https://www.econbiz.de/10014338187
Saved in:
53
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
54
Enabling a service thinking mindset : practices for the global service ecosystem
Alkire, Linda
;
Russell-Bennett, Rebekah
;
Previte, Josephine
- In:
Journal of service management
34
(
2023
)
3
,
pp. 580-602
Persistent link: https://www.econbiz.de/10014338189
Saved in:
55
The nature of actor engagement intensity : a classification scheme
Wang, Eva Qi
;
Fehrer, Julia
;
Li, Loic Pengtao
;
Brodie, …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 631-656
Persistent link: https://www.econbiz.de/10014338198
Saved in:
56
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
57
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
58
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
59
How does service robot anthropomorphism affect human co-workers?
Tojib, Dewi
;
Sujan, Rahul
;
Ma, Junzhao
;
Tsarenko, Yelena
- In:
Journal of service management
34
(
2023
)
4
,
pp. 750-769
Persistent link: https://www.econbiz.de/10014338203
Saved in:
60
The Robotic-Human Service Trilemma : the challenges for well-being within the human service triad
Phillips, Chelsea
;
Russell-Bennett, Rebekah
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 770-805
Persistent link: https://www.econbiz.de/10014338204
Saved in:
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