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Kiely, Julia
6
Armistead, Colin
3
Kiely, Julia A.
3
Armistead, Colin G.
1
Beamish, Neal
1
Donnelly, Eddy
1
Ellis, John H.M.
1
Hole, Linda
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Peek, Grahame S.
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Prescott, Jean
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Managing service quality : MSQ ; an international journal
3
The service industries journal
3
International journal of employment studies
1
Management services : journal of the Institute of Practitioners in Work Study, Organization and Methods
1
Problems and perspectives in management : PPM
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1
Exploring customer-supplier relationships in business-to-business through action research
Sudnik, Paul
;
Kiely, Julia
- In:
Problems and perspectives in management : PPM
8
(
2010
)
4
,
pp. 37-46
Persistent link: https://www.econbiz.de/10009892590
Saved in:
2
Learning representation in the United Kingdom : helping unions organise or not?
Donnelly, Eddy
;
Kiely, Julia
- In:
International journal of employment studies
15
(
2007
)
1
,
pp. 69-88
Persistent link: https://www.econbiz.de/10009068162
Saved in:
3
Emotions in business-to-business service relationships
Kiely, Julia
- In:
The service industries journal
25
(
2005
)
3
,
pp. 373-390
Persistent link: https://www.econbiz.de/10006239736
Saved in:
4
Scenarios for future service encounters
Kiely, Julia
;
Beamish, Neal
;
Armistead, Colin
- In:
The service industries journal
24
(
2004
)
3
,
pp. 131-149
Persistent link: https://www.econbiz.de/10006245455
Saved in:
5
Exploring the future roles and capabilities of customer service professionals
Kiely, Julia A.
;
Armistead, Colin G.
- In:
Managing service quality : MSQ ; an international journal
14
(
2004
)
1
,
pp. 26-39
Persistent link: https://www.econbiz.de/10007155560
Saved in:
6
Creating strategies for managing evolving customer service
Armistead, Colin
;
Kiely, Julia
- In:
Managing service quality : MSQ ; an international journal
13
(
2003
)
2
,
pp. 164
Persistent link: https://www.econbiz.de/10007160298
Saved in:
7
The Culture of the British Police: Views of Police Officers
Kiely, Julia A.
;
Peek, Grahame S.
- In:
The service industries journal
22
(
2002
)
1
,
pp. 167-183
Persistent link: https://www.econbiz.de/10006269112
Saved in:
8
An exploration of managerial issues in call centres
Armistead, Colin
;
Kiely, Julia
;
Hole, Linda
;
Prescott, Jean
- In:
Managing service quality : MSQ ; an international journal
12
(
2002
)
4
,
pp. 246-256
Persistent link: https://www.econbiz.de/10007165461
Saved in:
9
Main Articles - Change Management - Actions speak louder than words
Kiely, Julia A.
;
Ellis, John H.M.
- In:
Management services : journal of the Institute of …
43
(
1999
)
10
,
pp. 32-35
Persistent link: https://www.econbiz.de/10006573525
Saved in:
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