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~person:"Jouini, Oualid"
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Call centre
10
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Warteschlangentheorie
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Markov chain
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Call centres
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Jouini, Oualid
Doellgast, Virginia
17
Connell, Julia
14
Weinkopf, Claudia
14
Burgess, John
13
Holtgrewe, Ursula
13
D'Cruz, Premilla
12
Noronha, Ernesto
12
Russell, Bob
12
Taylor, Phil
12
L'Ecuyer, Pierre
11
Sauermann, Jan
11
Mirchandani, Kiran
10
Stolletz, Raik
10
Gans, Noah
9
Helber, Stefan
9
Schietinger, Marc
9
Heinz, Matthias
8
Jeworrek, Sabrina
8
Koole, Ger M.
8
Kumar, Anuj
8
Mandelbaum, Avishai
8
Mertins, Vanessa
8
Scholarios, Dora
8
Schumacher, Heiner
8
Shumsky, Robert A.
8
Sutter, Matthias
8
Akşin, Zeynep
7
Bhulai, Sandjai
7
Bittner, Susanne
7
Dallery, Yves
7
Grip, Andries de
7
Hannif, Zeenobiyah
7
Menzler-Trott, Eckart
7
Pinker, Edieal J.
7
Scupin, Yvonne
7
Shen, Haipeng
7
Wieland, Rainer
7
Abdullateef, Aliyu Olayemi
6
Aparicio-Valverde, Mireia
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International journal of production economics
3
European journal of operational research : EJOR
2
Manufacturing & service operations management : M & SOM
2
Management Science
1
OR spectrum : quantitative approaches in management
1
Operations research proceedings 2004 : selected papers of the annual international conference of the German Operations Research Society (GOR) ; Tilburg, September 1 - 3, 2004
1
Production and operations management : an international journal of the Production and Operations Management Society
1
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ECONIS (ZBW)
10
RePEc
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1
Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Legros, Benjamin
;
Jouini, Oualid
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
,
pp. 1118-1138
Persistent link: https://www.econbiz.de/10012653961
Saved in:
2
On the scheduling of operations in a chat contact center
Legros, Benjamin
;
Jouini, Oualid
- In:
European journal of operational research : EJOR
274
(
2019
)
1
,
pp. 303-316
Persistent link: https://www.econbiz.de/10011990069
Saved in:
3
Call
center
delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
4
A flexible architecture for call centres with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International journal of production economics
159
(
2015
),
pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
Saved in:
5
Call centers with hyperexponential patience modeling
Roubos, Alex
;
Jouini, Oualid
- In:
International journal of production economics
141
(
2013
)
1
,
pp. 307-315
Persistent link: https://www.econbiz.de/10009685649
Saved in:
6
Staffing a
call
center
with uncertain non-stationary arrival rate and flexibility
Liao, Shuangqing
;
Koole, Ger M.
;
Van Delft, Christian
; …
- In:
OR spectrum : quantitative approaches in management
34
(
2012
)
3
,
pp. 691-721
Persistent link: https://www.econbiz.de/10009559848
Saved in:
7
Call centers with delay information : models and insights
Jouini, Oualid
;
Akşin, Zeynep
;
Dallery, Yves
- In:
Manufacturing & service operations management : M & SOM
13
(
2011
)
4
,
pp. 534-548
Persistent link: https://www.econbiz.de/10009388119
Saved in:
8
Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid
;
Pot, Auke
;
Koole, Ger M.
;
Dallery, Yves
- In:
European journal of operational research : EJOR
207
(
2010
)
1
,
pp. 258-268
Persistent link: https://www.econbiz.de/10003997229
Saved in:
9
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-399
Persistent link: https://www.econbiz.de/10003888406
Saved in:
10
Stochastic models of customer portfolio management in call centers
Jouini, Oualid
;
Dallery, Yves
;
Nait-Abdallah, Rabie
- In:
Operations research proceedings 2004 : selected papers …
,
(pp. 59-66)
.
2005
Persistent link: https://www.econbiz.de/10002851167
Saved in:
1
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