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~subject:"Outsourcing"
~subject:"Call centers"
~subject:"Beziehungsmarketing"
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Search: subject:"Call-centers"
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Outsourcing
Call centers
Beziehungsmarketing
call centers
44
Call centre
24
Callcenter
24
staffing
9
many-server queues
8
Management
7
Warteschlangentheorie
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contact centers
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heavy traffic
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India
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Queueing theory
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Relationship marketing
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outsourcing
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Customer satisfaction
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Customer services
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Dienstleistungsqualität
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Service quality
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queues
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skill-based routing
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Indien
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Offshoring
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service systems
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telephone call centers
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Jouini, Oualid
3
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2
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1
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1
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1
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1
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1
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University of Stellenbosch. Faculty of Economic and Management Sciences. Graduate School of Business.
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Manufacturing & service operations management : M & SOM
3
European journal of operational research : EJOR
2
International Journal of Production Economics
2
Journal of strategic marketing
2
European journal of marketing : EJM
1
Journal of Business Research
1
Journal of Development Economics
1
Journal of Indian business research
1
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1
Journal of economic behavior & organization : JEBO
1
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Marketing Letters
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ECONIS (ZBW)
15
USB Cologne (EcoSocSci)
15
RePEc
5
BASE
4
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1
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
2
Understanding customer retrials in
call
centers
: preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
Saved in:
3
Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Legros, Benjamin
;
Jouini, Oualid
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
,
pp. 1118-1138
Persistent link: https://www.econbiz.de/10012653961
Saved in:
4
1-800 worlds : embodiment and experience in the Indian call center economy
Hartigan, John
(
contributor
)
-
2010
of the call center, (2) labor management practices within
call
centers
, and (3) the socio-economic and cultural …
Persistent link: https://www.econbiz.de/10009429399
Saved in:
5
Emotional exhaustion in offshore
call
centers
: a comparative study
Echchakoui, Said
;
Baakil, Driss
- In:
Journal of global marketing
32
(
2019
)
1
,
pp. 17-36
Persistent link: https://www.econbiz.de/10012201004
Saved in:
6
Reducing employee turnover intention : a customer relationship management perspective
Abdullateef, Aliyu Olayemi
;
Nyadzayo, Munyaradzi Wellington
- In:
Journal of strategic marketing
26
(
2018
)
3
,
pp. 241-257
Persistent link: https://www.econbiz.de/10011894567
Saved in:
7
Basket composition and choice among direct channels : a latent state model of shopping costs
Kalyanam, Kirthi
;
Lenk, Peter J.
;
Rhee, Eddie
- In:
Journal of interactive marketing : a quarterly …
39
(
2017
),
pp. 69-88
Persistent link: https://www.econbiz.de/10011743777
Saved in:
8
Customer acquisition, retention, and service access quality : optimal advertising, capacity level, and capacity allocation
Afèche, Philipp
;
Araghi, Mojtaba
;
Baron, Opher
- In:
Manufacturing & service operations management : M & SOM
19
(
2017
)
4
,
pp. 674-691
Persistent link: https://www.econbiz.de/10011770629
Saved in:
9
Inter-dependent, heterogeneous, and time-varying service-time distributions in
call
centers
Ibrahim, Rouba
;
L'Ecuyer, Pierre
;
Shen, Haipeng
; …
- In:
European journal of operational research : EJOR
250
(
2016
)
2
,
pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
Saved in:
10
The role of peers in estimating tenure-performance profiles : evidence from personnel data
Grip, Andries de
;
Sauermann, Jan
;
Sieben, Inge …
- In:
Journal of economic behavior & organization : JEBO
126
(
2016
)
1
,
pp. 39-54
Persistent link: https://www.econbiz.de/10011700932
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