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~subject:"Consumer behaviour"
~subject:"Loyalty"
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Search: subject:"Complaining behavior"
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Consumer behaviour
Loyalty
Complaint management
16
Beschwerdemanagement
15
Dienstleistungsqualität
14
Service quality
14
Konsumentenverhalten
12
Customer satisfaction
11
Kundenzufriedenheit
11
Complaining behavior
9
Beziehungsmarketing
7
Relationship marketing
7
complaining behavior
6
Complaining Behavior
5
Dissatisfaction
4
Gastronomie
4
Restaurant industry
4
service recovery
4
Customer dissatisfaction
3
Customer service
3
Kundenservice
3
Gastgewerbe
2
Hospitality industry
2
Justice
2
Justice Theory
2
Service failures
2
Service guarantees
2
Service recovery programs
2
Virtualization
2
consumer complaining behavior
2
loyalty
2
neglect
2
noncomplainers
2
service failure
2
service quality
2
Affiliate Marketing
1
Agro-Food Products
1
Airport noise
1
Assertiveness
1
Attitude toward complaining
1
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12
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English
12
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Cho, Yoon C.
2
Ro, Heejung
2
Arora, Swapan Deep
1
Catenazzo, Giuseppe
1
Chakraborty, Anirban
1
Dass, Mayukh
1
Ghahramani, Ladan
1
Huang, Zhuowei
1
Khalilzadeh, Jalayer
1
Komal
1
Kumar, Piyush
1
MacQuilken, Lisa
1
Mattila, Anna S.
1
Miao, Li
1
Norvell, Tim
1
Paulssen, Marcel
1
Robertson, Nichola
1
Sezgin, Selime
1
Song, Juyeon
1
Tabari, Saloomeh
1
Tosun, Petek
1
Uray, Nimet
1
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Journal of hospitality marketing & management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Cornell hospitality quarterly : CQ
1
International business and economics research journal
1
International journal of quality & reliability management
1
Inventi impact: retailing & consumer services
1
Journal of business & economics research
1
Journal of business research : JBR
1
Services marketing quarterly
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ECONIS (ZBW)
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1
Experiencing defects : the moderating role of severity and warranty coverage on quality perceptions
Catenazzo, Giuseppe
;
Paulssen, Marcel
- In:
International journal of quality & reliability management
40
(
2023
)
9
,
pp. 2205-2221
Persistent link: https://www.econbiz.de/10014429666
Saved in:
2
Consumer
complaining
behavior
in hospitality management
Tosun, Petek
;
Sezgin, Selime
;
Uray, Nimet
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10012821095
Saved in:
3
A literature review on consumer's
complaining
behavior
and dissatisfaction : implication of marketing strategies with special reference to the online retail sector
Komal
- In:
Inventi impact: retailing & consumer services
(
2021
)
3
,
pp. 190-205
Persistent link: https://www.econbiz.de/10012696532
Saved in:
4
Intellectual structure of consumer
complaining
behavior
(CCB) research : a bibliometric analysis
Arora, Swapan Deep
;
Chakraborty, Anirban
- In:
Journal of business research : JBR
122
(
2021
),
pp. 60-74
Persistent link: https://www.econbiz.de/10012420340
Saved in:
5
The long-term impact of service failure and recovery
Norvell, Tim
;
Kumar, Piyush
;
Dass, Mayukh
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
4
,
pp. 376-389
Persistent link: https://www.econbiz.de/10011943078
Saved in:
6
From "hypercritics" to "happy campers" : who complains the most in fine dining restaurants?
Khalilzadeh, Jalayer
;
Ghahramani, Ladan
;
Tabari, Saloomeh
- In:
Journal of hospitality marketing & management
26
(
2017
)
5
,
pp. 451-473
Persistent link: https://www.econbiz.de/10011753984
Saved in:
7
Illegitimate customer
complaining
behavior
in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
8
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
Saved in:
9
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Saved in:
10
Exploring relationship among customer dissatisfaction, complaints, and loyalty in the virtualized environment : roles of advanced services
Cho, Yoon C.
- In:
International business and economics research journal
12
(
2013
)
11
,
pp. 1343-1360
Persistent link: https://www.econbiz.de/10010233767
Saved in:
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