//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kunde"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
69
Kundenzufriedenheit
69
Dienstleistungsqualität
52
Service quality
52
Beziehungsmarketing
51
Relationship marketing
51
Consumer behaviour
48
Konsumentenverhalten
48
Customer value
16
Kundenwert
16
Beschwerdemanagement
14
Betriebliche Wertschöpfung
14
Complaint management
14
Value creation
14
Customer integration
13
Kundenintegration
13
Customer service
12
Kundenservice
12
Services
12
Dienstleistung
11
Dienstleistungssektor
11
Service industry
11
Customer experience
10
Satisfaction
10
Arbeitszufriedenheit
9
Job satisfaction
9
Dienstleistungsmarketing
8
Einzelhandel
8
Retail trade
8
Selbstbedienung
8
Self-service
8
Services marketing
8
Value co-creation
8
Gesundheitswesen
7
Health care system
7
Viral marketing
7
Virales Marketing
7
Emotion
6
Service recovery
6
Customer loyalty
5
more ...
less ...
Online availability
All
Undetermined
48
Free
1
Type of publication
All
Article
94
Type of publication (narrower categories)
All
Article in journal
94
Aufsatz in Zeitschrift
94
Language
All
English
94
Author
All
Aksoy, Lerzan
6
Edvardsson, Bo
4
Riel, Allard C. R. van
4
Buoye, Alexander
3
Hillebrand, Bas
3
Joosten, Herm
3
Keiningham, Timothy
3
Leroi-Werelds, Sara
3
Malthouse, Edward C.
3
Ponsignon, Frederic
3
Tronvoll, Bård
3
Wirtz, Jochen
3
Witell, Lars
3
Birgelen, Marcel van
2
Bloemer, Johanna M.
2
Cooil, Bruce
2
Fisk, Raymond P.
2
Gruber, Thorsten
2
Huang, Wen Hsien
2
Kingshott, Russel P. J.
2
Klaus, Philipp
2
Lariviere, Bart
2
Larivière, Bart
2
Lin, Jiun-sheng Chris
2
Lipkin, Michaela
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Mickelsson, Karl-Jacob
2
Ramaseshan, B.
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Streukens, Sandra
2
Söderlund, Magnus
2
Willems, Kim
2
Wu, Luorong
2
Akpinar, Ezgi
1
Aksoy, Pelin
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
more ...
less ...
Published in...
All
Journal of service management
Journal of retailing and consumer services
468
Journal of business research : JBR
404
International journal of hospitality management
399
The journal of services marketing
227
The service industries journal
216
SpringerLink / Bücher
186
Tourism management : research, policies, practice
179
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
178
Journal of travel and tourism marketing
173
Journal of hospitality marketing & management
169
International journal of contemporary hospitality management
160
Industrial marketing management : the international journal for industrial and high-tech firms
157
Journal of service research : JSR
120
Services marketing quarterly
114
Journal of the Academy of Marketing Science
102
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
101
Cogent business & management
98
Service business
98
Journal of air transport management
95
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
94
Asia Pacific journal of marketing and logistics
93
Psychology & marketing
92
The TQM journal : the international review of organizational improvement
88
Journal of marketing
85
Tourism management perspectives : TMP
83
Journal of strategic marketing
80
The international journal of bank marketing : IJBM
77
International journal of productivity and quality management : IJPQM
76
European journal of marketing : EJM
75
International journal of services and operations management
74
Managing service quality : MSQ ; an international journal
71
The journal of business & industrial marketing
71
International journal of quality and service sciences
69
Journal of retailing
68
Total quality management & business excellence
66
Journal of marketing management : MM
64
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
International journal of electronic customer relationship management : IJECRM
60
Journal of Asian finance, economics and business : JAFEB
60
more ...
less ...
Source
All
ECONIS (ZBW)
94
Showing
1
-
10
of
94
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
4
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
5
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
6
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
7
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
8
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
9
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
10
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->