//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~isPartOf:"Journal of travel and tourism marketing"
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kunde"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Kundenzufriedenheit
212
Beziehungsmarketing
94
Relationship marketing
94
Consumer behaviour
91
Konsumentenverhalten
91
Dienstleistungsqualität
85
Service quality
85
Holiday behaviour
70
Urlaubsverhalten
70
Tourism
36
Tourismus
36
Hotel industry
35
Hotellerie
35
Tourism industry
33
Tourismuswirtschaft
33
satisfaction
33
Tourism marketing
31
Tourismusmarketing
31
Emotion
20
Measurement
20
Messung
20
Destination management
19
Destinationsmanagement
19
Brand image
18
Deutschland
18
Germany
18
Markenimage
18
China
16
Viral marketing
16
Virales Marketing
16
Airline
15
Fluggesellschaft
15
International tourism
15
Internationaler Tourismus
15
South Korea
13
Südkorea
13
loyalty
13
Tourism destination
12
Tourismusregion
12
more ...
less ...
Online availability
All
Undetermined
105
Type of publication
All
Article
212
Type of publication (narrower categories)
All
Article in journal
162
Aufsatz in Zeitschrift
162
Aufsatz im Buch
50
Book section
50
Case study
5
Fallstudie
5
Language
All
English
162
German
50
Author
All
Han, Heesup
21
Lee, Choong-Ki
8
Homburg, Christian
7
Hyun, Sunghyup Sean
7
Klarmann, Martin
6
Kim, Wansoo
5
Yu, Jongsik
5
Hsu, Maxwell K.
4
Kim, Jinkyung Jenny
4
Kühlborn, Sven
4
Lüers, Thomas
4
Moon, Hyoungeun
4
Stock-Homburg, Ruth
4
Su, LuJun
4
Wong, IpKin Anthony
4
Back, Ki-Joon
3
Chua, Bee-Lia
3
Hsu, Cathy H. C.
3
Kim, Insin
3
Kim, Myung-Ja
3
Law, Chun Hung Roberts
3
Lee, Jin-soo
3
Piller, Frank T.
3
Al-Ansi, Amr
2
Beutin, Nikolas
2
Blache, Raimund
2
Bruhn, Manfred
2
Bubmann, Christoph
2
Bucerius, Matthias
2
Chen, Xiaohong
2
Chung, Namho
2
Fuchs, Oliver A.
2
Gerpott, Torsten J.
2
Götz, Oliver
2
Günter, Bernd
2
Herrmann, Andreas
2
Hoyer, Wayne D.
2
Huang, Songshan
2
Huber, Frank
2
Hwang, Jinsoo
2
more ...
less ...
Published in...
All
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Journal of travel and tourism marketing
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
289
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
69
Journal of service management
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
64
International journal of quality and service sciences
63
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
SpringerLink / Bücher
50
more ...
less ...
Source
All
ECONIS (ZBW)
212
Showing
1
-
10
of
212
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
2
How new technology impacts airport's service quality and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
3
Will sensory impressions drive the intention to revisit? : an empirical study in the rural tourism
Lu, Wenjing
;
Low Mei Peng
;
Wai Mun Yeong
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 292-306
Persistent link: https://www.econbiz.de/10014513644
Saved in:
4
What attributes affect customer satisfaction in green restaurants? : an aspect-based sentiment analysis approach
Shahhosseini, Mansour
;
Nasr, Arash Khalili
- In:
Journal of travel and tourism marketing
41
(
2024
)
4
,
pp. 472-490
Persistent link: https://www.econbiz.de/10014513662
Saved in:
5
The two sides of hotel green practices in customer experience : an integrated approach of the Kano model and business analytics
Park, Hyekyung
;
Bitaab, Mahsa
;
Lee, Minwoo
;
Back, Ki-Joon
- In:
Journal of travel and tourism marketing
41
(
2024
)
4
,
pp. 659-671
Persistent link: https://www.econbiz.de/10014513687
Saved in:
6
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
Saved in:
7
Customer attributions of service failure and its impact on commitment in the airline industry : an emerging market perspective
Matikiti, Rosemary
;
Roberts-Lombard, Mornay
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 403-414
Persistent link: https://www.econbiz.de/10012179413
Saved in:
8
Impact of green brand authenticity on warm glow, green satisfaction, and willingness to pay more
Moon, Hyoungeun
;
Yu, Jongsik
;
Chua, Bee-Lia
;
Han, Heesup
- In:
Journal of travel and tourism marketing
40
(
2023
)
4
,
pp. 326-344
Persistent link: https://www.econbiz.de/10014369795
Saved in:
9
How product design affects repurchase intention, eWOM, and museum visit intention : museum mystery boxes in China
Lin, Feng
;
Ryu, Kisang
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 434-451
Persistent link: https://www.econbiz.de/10014369822
Saved in:
10
Influence of vegan attributes on hotel consumption value, perceived advantages, and word-of-mouth and revisit intentions
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Seo, …
- In:
Journal of travel and tourism marketing
40
(
2023
)
8
,
pp. 639-652
Persistent link: https://www.econbiz.de/10014447620
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->