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~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~isPartOf:"The service industries journal"
~subject:"customer satisfaction"
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customer satisfaction
Customer satisfaction
221
Kundenzufriedenheit
221
Dienstleistungsqualität
119
Service quality
119
Beziehungsmarketing
113
Relationship marketing
113
Consumer behaviour
61
Konsumentenverhalten
61
Beschwerdemanagement
30
Complaint management
30
Customer value
28
Kundenwert
28
Measurement
26
Messung
26
Taiwan
23
Deutschland
20
Germany
20
Customer service
18
Dienstleistungssektor
18
Kundenservice
18
Service industry
18
Betriebliche Wertschöpfung
15
Value creation
15
Selbstbedienung
14
Self-service
14
service quality
14
Customer integration
13
Emotion
13
Kundenintegration
13
customer loyalty
13
Dienstleistung
11
Holiday behaviour
11
Performance measurement
11
Performance-Messung
11
Quality management
11
Qualitätsmanagement
11
Services
11
Structural equation model
11
Strukturgleichungsmodell
11
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Barua, Zapan
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
27
Cogent business & management
25
Total quality management & business excellence
18
Journal of hospitality marketing & management
17
International journal of services and operations management
16
International journal of productivity and quality management : IJPQM
15
Journal of marketing
15
International journal of business information systems : IJBIS
14
International journal of services, economics and management
14
Services marketing quarterly
14
International journal of electronic customer relationship management : IJECRM
11
International journal of electronic marketing and retailing : IJEMR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
International journal of business excellence
9
International journal of business excellence : IJBEX
9
Journal of travel and tourism marketing
9
Administrative Sciences : open access journal
8
International journal of production research
8
Journal of Contemporary Issues in Business and Government
8
Journal of service research : JSR
8
Journal of strategic marketing
8
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
8
International journal of business innovation and research : IJBIR
7
Journal for global business advancement : JGBA
7
Middle East journal of management : MEJM
7
The international review of retail, distribution and consumer research
7
Global business review
6
International journal of business and globalisation : IJBG
6
International journal of business innovation and research
6
International journal of services and operations management : IJSOM
6
International journal of technology marketing : IJTMkt
6
Nepalese journal of finance : a publication of Uniglobe College
6
Psychology & marketing
6
Quality management journal : QMJ
6
International journal of Indian culture and business management
5
International journal of market research
5
International journal of services technology and management
5
Journal of business economics and management
5
Journal of industrial engineering and management : JIEM
5
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ECONIS (ZBW)
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
3
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
4
The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
5
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
6
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
7
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
Saved in:
8
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
9
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
10
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
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