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~subject:"Customer satisfaction"
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Customer satisfaction
Service management
1,748
Dienstleistungsmanagement
1,582
Dienstleistung
333
Service quality
287
Customer service management
283
Dienstleistungsqualität
281
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Prozessmanagement
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service management
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Dienstleistungsbetrieb
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Gouthier, Matthias H. J.
3
Gustafsson, Anders
3
Altinay, Levent
2
Bodderas, Mareike
2
Cheung, Fung Yi Millissa
2
Gruber, Thorsten
2
Guchait, Priyanko
2
Kline, Sheryl
2
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2
Mattila, Anna S.
2
Roth, Stefan
2
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2
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2
To, Wai Ming
2
Torres, Edwin N.
2
Ukko, Juhani
2
Xu, Xun
2
Abosag, Ibrahim
1
Abuelsamen, Amjad
1
Aflaki, Sam
1
Akarsu, Tugra Nazlil
1
Aksoy, Lerzan
1
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1
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1
Allon, Gad
1
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1
Anderson, Sidney
1
Andreassen, Tor W.
1
Anh Thi Tu Le
1
Ariffin, Ahmad Azmi M.
1
Artacho-Ramírez, Miguel Ángel
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1
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1
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1
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1
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1
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ICServ <5., 2017, Wien>
1
International Conference on Services Management <North Cyprus)>
1
Springer Fachmedien Wiesbaden
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Journal of Services Marketing
10
International journal of hospitality management
9
International journal of contemporary hospitality management
5
International journal of services and operations management
5
Journal of service research : JSR
4
Service Value als Werttreiber : Konzepte, Messung und Steuerung
4
Strategic Direction
4
European Journal of Marketing
3
International Journal of Contemporary Hospitality Management
3
International journal of services, economics and management
3
Journal of business research : JBR
3
Journal of service theory and practice : JSTP
3
Management decision : MD
3
Managing service quality : MSQ ; an international journal
3
The TQM journal : the international review of organizational improvement
3
Tourism management : research, policies, practice
3
Fokus Dienstleistungsmarketing
2
Global cases on hospitality industry
2
Harvard business review : HBR
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Journal of retailing and consumer services
2
SpringerLink / Bücher
2
The International Journal of Logistics Management
2
The TQM Journal
2
The journal of services marketing
2
Baltic Journal of Economic Studies
1
Basler Schriften zum Marketing
1
Business process management journal
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
European journal of marketing
1
European journal of marketing : EJM
1
Faculty & research / Insead : working paper series
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Research
1
Globalisierung und Wirtschaftswachstum mittelständischer Unternehmungen : XV. Betriebswirtschaftliche Tage zu Schwerin ; 27. und 28. Oktober 2005, Crowne Plaza Hotel Schwerin
1
Human Resource Management International Digest
1
Human systems management : HSM
1
Industrial Management & Data Systems
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
1
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ECONIS (ZBW)
125
Other ZBW resources
38
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1
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1
Dualities of digital services : everyday digital services as positive and negative contributors to customer well-being
Kemppainen, Tiina
;
Paananen, Tiina Elina
- In:
Journal of service theory and practice
34
(
2024
)
3
,
pp. 464-490
Persistent link: https://www.econbiz.de/10015055422
Saved in:
2
The service encounter in higher education institutions : a systematic literature review
Msosa, Steven Kayambazinthu
- In:
Baltic Journal of Economic Studies
7
(
2021
)
3
,
pp. 20-28
Persistent link: https://www.econbiz.de/10012615963
Saved in:
3
Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal
;
Verma, Sanjeev
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
Saved in:
4
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
5
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
6
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
7
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
8
Understanding organization-customer links in a service setting in Russia
Ashill, Nick
;
Abuelsamen, Amjad
;
Gibbs, Tanya
;
Semaan, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209699
Saved in:
9
Hospitality beyond the commercial domain : a triadic conceptualisation of hospitality in tourism from a host-guest encounter perspective
Munasinghe, Sarath
;
Hemmington, Nigel
;
Schänzel, Heike
; …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014227644
Saved in:
10
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
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