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Search: subject:"Technology-based self-service"
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Consumer behaviour
6
Konsumentenverhalten
6
Selbstbedienung
6
Self-service
6
Dienstleistungsqualität
3
Service quality
3
Technology-based self-service
3
Customer satisfaction
2
Kundenzufriedenheit
2
customer productivity
2
technology-based self-service
2
Confirmatory Factor Analysis (CFA)
1
Consumer attitudes
1
Consumer commitment
1
Consumer satisfaction
1
Continued use
1
Credence qualities
1
Customer Loyalty
1
Customer Satisfaction
1
Customer expertise
1
Customer integration
1
Customer value
1
Dienstleistungsmarketing
1
Egypt
1
Exploratory Factor Analysis (EFA)
1
Hotel industry
1
Hotellerie
1
India
1
Interpersonal service
1
Kundenintegration
1
Kundenwert
1
MECs
1
Mandatory use
1
Marketing Management (incl. Strategy and Customer Relations)
1
Mass Customization
1
Mass customization
1
Model of Goal-Directed Behavior
1
Product quality
1
Produktqualität
1
Public sector
1
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6
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English
7
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Chang, Kyungro
2
Kim, Min Cheol
2
Kim, Taehee
2
Beatson, A. T.
1
Coote, L.
1
Drennan, Judy
1
El-Said, Osman Ahmed
1
Frambach, Rudolf T.
1
Goel, Manisha
1
Kattara, Hanan Saad
1
Kleijnen, Mirella
1
Lin, Da
1
Lin, Yu-ling
1
Moon, Geewoon
1
Proudfoot, Judy
1
Reinders, Machiel
1
Rudd, J.
1
Schuster, Lisa
1
Seo, Hyomin
1
Sindwani, Rajiv
1
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European journal of marketing : EJM
1
International Journal of E-Services and Mobile Applications (IJESMA)
1
International journal of sports marketing & sponsorship
1
International journal of technology marketing : IJTMkt
1
Services marketing quarterly
1
The journal of services marketing
1
Tourism and hospitality research : the surrey quarterly review
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ECONIS (ZBW)
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1
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1
Understanding consumer loyalty to technology-based self-services with credence qualities
Schuster, Lisa
;
Proudfoot, Judy
;
Drennan, Judy
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 522-532
Persistent link: https://www.econbiz.de/10011418359
Saved in:
2
Mandatory use of
technology-based
self-service
: does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
3
Technology-based
self-service
and its impact on customer productivity
Kim, Taehee
;
Kim, Min Cheol
;
Moon, Geewoon
;
Chang, Kyungro
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 255-269
Persistent link: https://www.econbiz.de/10010401576
Saved in:
4
Customer productivity in
technology-based
self-service
of virtual golf simulators
Kim, Taehee
;
Seo, Hyomin
;
Kim, Min Cheol
;
Chang, Kyungro
- In:
International journal of sports marketing & sponsorship
16
(
2014/15
)
1
,
pp. 24-39
Persistent link: https://www.econbiz.de/10010489120
Saved in:
5
User goals in
technology-based
self-service
systems
Lin, Yu-ling
;
Lin, Da
- In:
International journal of technology marketing : IJTMkt
8
(
2013
)
3
,
pp. 287-303
Persistent link: https://www.econbiz.de/10010200396
Saved in:
6
Customers' preferences for new technology-based self-services versus human interaction services in hotels
Kattara, Hanan Saad
;
El-Said, Osman Ahmed
- In:
Tourism and hospitality research : the surrey quarterly …
13
(
2013
)
2
,
pp. 67-82
Persistent link: https://www.econbiz.de/10010365343
Saved in:
7
The use of
technology-based
self-service
on assessments of consumer satisfaction and consumer commitment
Beatson, A. T.
;
Coote, L.
;
Rudd, J.
-
2004
Technology-based
self-service
(TBSS) enables consumers to complete services themselves using a technological interface …
Persistent link: https://www.econbiz.de/10009437929
Saved in:
8
The Relationship between Service Quality Dimensions, Customer Satisfaction and Loyalty in
Technology
based
Self
Service
Banking
Sindwani, Rajiv
;
Goel, Manisha
- In:
International Journal of E-Services and Mobile …
8
(
2016
)
2
,
pp. 54-70
The
technology
based
self
service
banking (TBSSB) refers to automated banking services that customer avail without …
Persistent link: https://www.econbiz.de/10012044714
Saved in:
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