Search Results - subject:"Technology-based self-service"

Mandatory use of technology-based self-service: does expertise help or hurt?

Reinders, Machiel J.; Frambach, Ruud; Kleijnen, Mirella - In: European Journal of Marketing 49 (2015) 1/2, pp. 190-211

type) on the disconfirmation of customers’ expectations and the use-related outcomes of technology-based self-service (TBSS …

Persistent link: https://www.econbiz.de/10014724584

Understanding consumer loyalty to technology-based self-services with credence qualities

Schuster, Lisa; Proudfoot, Judy; Drennan, Judy - In: Journal of Services Marketing 29 (2015) 6/7, pp. 522-532

Purpose – This paper aims to use the Model of Goal-Directed Behavior (MGB) to examine the factors affecting consumers’ continued use of emerging technology-based self-services (TBSSs) with credence qualities. Professional services, which traditionally require specialized knowledge and high...

Persistent link: https://www.econbiz.de/10014905829

Understanding consumer loyalty to technology-based self-services with credence qualities

Schuster, Lisa; Proudfoot, Judy; Drennan, Judy - In: The journal of services marketing 29 (2015) 6/7, pp. 522-532

Persistent link: https://www.econbiz.de/10011418359

Mandatory use of technology-based self-service : does expertise help or hurt?

Reinders, Machiel; Frambach, Rudolf T.; Kleijnen, Mirella - In: European journal of marketing : EJM 49 (2015) 1/2, pp. 190-211

Persistent link: https://www.econbiz.de/10010519471

Customer productivity in technology-based self-service of virtual golf simulators

Kim, Taehee; Seo, Hyomin; Cheol Kim, Min; Chang, Kyungro - In: International Journal of Sports Marketing and Sponsorship 16 (2014) 1, pp. 19-34

technology extensively to reduce the use of labour. This study investigates how the user's perception of technology-based self-service …

Persistent link: https://www.econbiz.de/10014811841

Technology-based self-service and its impact on customer productivity

Kim, Taehee; Kim, Min Cheol; Moon, Geewoon; Chang, Kyungro - In: Services marketing quarterly 35 (2014) 3, pp. 255-269

Persistent link: https://www.econbiz.de/10010401576

Customer productivity in technology-based self-service of virtual golf simulators

Kim, Taehee; Seo, Hyomin; Kim, Min Cheol; Chang, Kyungro - In: International journal of sports marketing & sponsorship 16 (2014/15) 1, pp. 24-39

Persistent link: https://www.econbiz.de/10010489120

User goals in technology-based self-service systems

Lin, Yu-ling; Lin, Da - In: International journal of technology marketing : IJTMkt 8 (2013) 3, pp. 287-303

Persistent link: https://www.econbiz.de/10010200396

Customers' preferences for new technology-based self-services versus human interaction services in hotels

Kattara, Hanan Saad; El-Said, Osman Ahmed - In: Tourism and hospitality research : the surrey quarterly … 13 (2013) 2, pp. 67-82

Persistent link: https://www.econbiz.de/10010365343

The use of technology-based self-service on assessments of consumer satisfaction and consumer commitment

Beatson, A. T.; Coote, L.; Rudd, J. - 2004

Technology-based self-service (TBSS) enables consumers to complete services themselves using a technological interface …

Persistent link: https://www.econbiz.de/10009437929