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~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~subject:"Customer satisfaction"
~subject:"India"
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Customer satisfaction
India
E-commerce
74
Electronic Commerce
74
Consumer behaviour
53
Konsumentenverhalten
53
Online retailing
42
Online-Handel
42
Internet marketing
36
Online-Marketing
36
Einzelhandel
25
Retail trade
25
Kundenzufriedenheit
18
e-commerce
18
Social Web
17
Social web
17
Beziehungsmarketing
16
Relationship marketing
16
Website
15
Confidence
13
Vertrauen
13
Dienstleistungsqualität
12
Mobile Business
12
Mobile business
12
Service quality
12
consumer behaviour
11
USA
10
Viral marketing
10
Virales Marketing
10
online shopping
10
Internet
9
United States
9
trust
9
Indien
8
Mobile communications
7
Mobilkommunikation
7
social media
6
Data protection
5
Datenschutz
5
Distribution channel
5
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25
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English
25
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Acharyulu, G. V. R. K.
1
Akrimi, Yosra
1
Al-Adwan, Ahmad Samed
1
Alhorani, Alaa
1
Anh Chi Phan
1
Assimakopoulos, Costas
1
Bateman, Patrick J.
1
Cardoso, Margarida
1
Chandra, Bibhas
1
Dionísio, Pedro
1
Freitas, André Luís Policani
1
Gudergan, Siegfried
1
Ha Thu Nguyen
1
Jacob, Jayanth
1
Jensen, Ricard W.
1
Jiménez, Fernando R.
1
Kamble, Aakash
1
Kautish, Pradeep
1
Keillor, Bruce D.
1
Kiran, Ravi
1
Kokash, Husam
1
Kolhe, S. R.
1
Kumar, Sumit
1
Kumar, Uma
1
Kumar, Vinod
1
Limbu, Yam B.
1
Lings, Ian
1
Madan, Khushbu
1
Mahdzan, Nurul Shahnaz
1
Meppurath, Daly Paulose
1
Misra, Subhas C.
1
Moghadam, Farzaneh Ghorbani
1
Mohd-Any, Amrul Asraf
1
Murugan, Nithya
1
Najib, Mukhamad
1
Nurlaela, Siti
1
Panitharn Juntongjin
1
Papaioannou, Eugenia
1
Pereira, Hélia Gonçalves
1
Phuong Hien Nguyen
1
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Published in...
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International journal of electronic marketing and retailing : IJEMR
Journal of retailing and consumer services
56
Journal of internet commerce
23
International journal of business information systems : IJBIS
22
International journal of electronic customer relationship management : IJECRM
21
A decade of WTO and Indian economy
17
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
16
WTO and Indian economy
16
International journal of e-business research : an official publication of the Information Resources Management Association
14
Asia Pacific journal of marketing and logistics
12
Journal of business research : JBR
11
Information systems and e-business management : ISeB
10
The service industries journal
10
China, India and the international economic order
9
Cogent business & management
9
India, the European Union, and the WTO
9
International journal of Indian culture and business management
9
Electronic commerce research
8
International journal of electronic business
8
International journal of hospitality management
8
International journal of public sector performance management : IJPSPM
8
International journal of retail and distribution management
8
Journal of electronic commerce research : JECR
8
Service business
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Electronic commerce research and applications
7
Electronic markets : the international journal on networked business
7
Global business review
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of quality & reliability management
7
International journal of technology marketing : IJTMkt
7
Journal of travel and tourism marketing
7
International journal of Indian culture and business management : IJICBM
6
International journal of internet marketing and advertising : IJIMA
6
International journal of quality and service sciences
6
International journal of services and operations management : IJSOM
6
Journal of customer behaviour
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Manthan : journal of commerce and management
6
Paradigm : the journal of Institute of Management Technology
6
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ECONIS (ZBW)
25
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1
How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk
Ha Thu Nguyen
;
Anh Chi Phan
;
Phuong Hien Nguyen
- In:
International journal of electronic marketing and …
14
(
2023
)
3
,
pp. 257-274
Persistent link: https://www.econbiz.de/10014310029
Saved in:
2
Electronic service recovery strategies and satisfaction with electronic service recovery : moderating role of value co-creation
Moghadam, Farzaneh Ghorbani
;
Saghih, Amir Mohammad Fakoor
- In:
International journal of electronic marketing and …
14
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014309993
Saved in:
3
Shopping orientations and its influence on online purchase intention : a study of young adults
Meppurath, Daly Paulose
;
Varghese, Roshna
- In:
International journal of electronic marketing and …
13
(
2022
)
1
,
pp. 105-135
Persistent link: https://www.econbiz.de/10012695462
Saved in:
4
The effect of country of origin on the perceived quality of e-services
Zhang, Zhuofan
;
Jiménez, Fernando R.
;
Yang, Shuang
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 411-424
Persistent link: https://www.econbiz.de/10014309988
Saved in:
5
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
Saved in:
6
Building customer loyalty in online shopping : the role of online trust, online satisfaction and electronic word of mouth
Al-Adwan, Ahmad Samed
;
Kokash, Husam
;
Al-Adwan, Ahmad Samed
- In:
International journal of electronic marketing and …
11
(
2020
)
3
,
pp. 278-306
Persistent link: https://www.econbiz.de/10012251138
Saved in:
7
How to satisfy him and her, and get loyalty in mobile
commerce
shopping application
Panitharn Juntongjin
- In:
International journal of electronic marketing and …
12
(
2021
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012509359
Saved in:
8
Using a multicriteria approach to identify factors that influence e-tailing service quality
Freitas, André Luís Policani
;
Santos, Ana Carla de …
- In:
International journal of electronic marketing and …
10
(
2019
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10012036978
Saved in:
9
A brand view on the user acceptance of mobile apps : an evidence from India in the multi-channel context
Murugan, Nithya
;
Jacob, Jayanth
- In:
International journal of electronic marketing and …
10
(
2019
)
2
,
pp. 95-117
Persistent link: https://www.econbiz.de/10012036988
Saved in:
10
Customer satisfaction, loyalty and switching intent in retail service settings
Kamble, Aakash
;
Walvekar, Shubhangi
- In:
International journal of electronic marketing and …
10
(
2019
)
4
,
pp. 389-405
Persistent link: https://www.econbiz.de/10012168816
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