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~isPartOf:"The journal of services marketing"
~isPartOf:"Journal of service management"
~subject:"Supplier relationship management"
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Search: subject:"customer relationship management"
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Supplier relationship management
Beziehungsmarketing
331
Relationship marketing
331
Consumer behaviour
171
Konsumentenverhalten
171
Customer satisfaction
148
Kundenzufriedenheit
148
Dienstleistungsqualität
133
Service quality
133
Customer integration
56
Kundenintegration
56
Customer service
45
Kundenservice
45
Dienstleistungssektor
44
Service industry
44
Services
38
Customer experience
36
Dienstleistung
33
Betriebliche Wertschöpfung
32
Value creation
32
Dienstleistungsmarketing
31
Services marketing
31
Social Web
31
Social web
31
Customer value
26
Kundenwert
26
Brand management
25
Emotion
25
Markenführung
25
Beschwerdemanagement
23
Complaint management
23
USA
22
United States
22
Confidence
21
Customer engagement
21
Einzelhandel
21
Lieferantenmanagement
21
Retail trade
21
Vertrauen
21
Loyalty
18
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21
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21
Aufsatz in Zeitschrift
21
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English
21
Author
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Grönroos, Christian
2
Zolkiewski, Judy
2
Balaji, M. S.
1
Bu, Huimei
1
Burton, Jamie
1
Chan, Paul
1
Chen, Sixing
1
Davey, Janet
1
Edvardsson, Bo
1
FitzPatrick, Mary
1
Frow, Pennie
1
Gil Saura, Irene
1
Gomes, Andre
1
Groth, Markus
1
Gummesson, Evert
1
Halinen, Aino
1
Hansen, John D.
1
Hillebrand, Bas
1
Holloway, Betsy Bugg
1
Hunter-Jones, Philippa
1
Hur, Jungyun
1
Jaakkola, Elina
1
Jang, Soocheong
1
Jouny-Rivier, Elodie
1
Kang, Doo Syen
1
Kemp, Ron
1
Khong Kok Wei
1
Liu, Matthew Tingchi
1
Martin, Charles L.
1
Miller, Kenneth E.
1
Nijssen, E. J.
1
O'Malley, Lisa
1
Payne, Adrian
1
Peters, Linda D.
1
Ping, Yuan
1
Plé, Loïc
1
Ponder, Nicole
1
Prendergast, Gerard P.
1
Raddats, Chris
1
Rauyruen, Papassapa
1
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Published in...
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The journal of services marketing
Journal of service management
Industrial marketing management : the international journal for industrial and high-tech firms
205
The journal of business & industrial marketing
109
Journal of business research : JBR
79
Journal of business-to-business marketing
39
Journal of the Academy of Marketing Science
24
Journal of marketing
21
Journal of strategic marketing
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
20
SpringerLink / Bücher
20
Gabler Edition Wissenschaft
17
Springer eBook Collection / Business and Economics
15
International journal of production economics
14
Journal of retailing and consumer services
14
The service industries journal
13
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
12
Journal of personal selling & sales management
11
Service business
11
Services marketing quarterly
10
International journal of procurement management
9
Marketing intelligence & planning
9
Neue betriebswirtschaftliche Forschung : Nbf
9
Journal of marketing channels : ... distribution systems, strategy, and management
8
Journal of purchasing and supply management
8
Journal of service research : JSR
8
Marketing theory
8
The international journal of bank marketing : IJBM
8
The international journal of logistics management
8
Basler Schriften zum Marketing
7
European journal of marketing : EJM
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
Interaktionen im Dienstleistungsbereich
7
International journal of hospitality management
7
International journal of project management : the journal of The International Project Management Association
7
Jahrbuch der Absatz- und Verbrauchsforschung
7
Die Betriebswirtschaft : DBW
6
Handbook of relationship marketing
6
International business review : the official journal of the European International Business Academy
6
Journal of business market management : jbm
6
Journal of customer behaviour
6
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ECONIS (ZBW)
21
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1
The role of reciprocity and reputation in service relationships with arts organisations
Toscani, Giulio
;
Prendergast, Gerard P.
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 800-812
Persistent link: https://www.econbiz.de/10013407601
Saved in:
2
Revitalizing relationship marketing
Sheth, Jagdish N.
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 6-10
Persistent link: https://www.econbiz.de/10011615581
Saved in:
3
Relationship marketing : looking backwards towards the future
Payne, Adrian
;
Frow, Pennie
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011615610
Saved in:
4
From relationship marketing to total relationship marketing and beyond
Gummesson, Evert
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 16-19
Persistent link: https://www.econbiz.de/10011615616
Saved in:
5
Why are customers loyal in sharing-economy services? : a relational benefits perspective
Yang, Shuai
;
Song, Yiping
;
Chen, Sixing
;
Xia, Xin
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 48-62
Persistent link: https://www.econbiz.de/10011615648
Saved in:
6
Relationship marketing readiness : theoretical background and measurement directions
Grönroos, Christian
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 218-225
Persistent link: https://www.econbiz.de/10011741198
Saved in:
7
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
8
Innovation as a key to strengthen the effect of relationship benefits on loyalty in retailing
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 131-141
Persistent link: https://www.econbiz.de/10011654602
Saved in:
9
Strategic B2B customer experience management : the importance of outcomes-based measures
Zolkiewski, Judy
;
Story, Victoria
;
Burton, Jamie
;
Chan, Paul
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 172-184
Persistent link: https://www.econbiz.de/10011654708
Saved in:
10
Studying customers' resource integration by service employees in interactional value co-creation
Plé, Loïc
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 153-164
Persistent link: https://www.econbiz.de/10011486995
Saved in:
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